It's no secret CX is cutting cost across the board, so it's not too far fetch to guess that they are not spending the money to hire a real IT corporation to do the work, say IBM's business solutions, and rather would hire some local chop shop to do the work, thinking it's all the same geeks. Well, it's not, and we're experiencing it.

Have to say the final refresh seems to work out a lot of bugs no the website, but still, took them what, 5-7 tries to get it right?