So why exactly is the Cathay website so bad?
May 10, 2015, 1:05 am
#16
Join Date: Sep 2014
Location: ANC
Programs: Alaska 100k
Posts: 1,013
The CX website issues for me stem from "Verified by VISA" whenever I pay with my cc. The verification runs a Silverlight plugin that seems to get automatically blocked by Chrome and a few other browsers. I found that if I pay in FireFox, it usually works better.
May 10, 2015, 6:06 pm
#17
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I did a payment the other day with the Verified by Visa business. The transaction went through then the site got stuck and the browser reloaded itself and then I was charged again.
Then I found, despite being charged twice, I was not ticketed at all. What a bunch of bollucks.
Then I found, despite being charged twice, I was not ticketed at all. What a bunch of bollucks.
May 10, 2015, 9:29 pm
#18
Join Date: Jun 2011
Location: LON
Programs: BA Gold
Posts: 172
I did a payment the other day with the Verified by Visa business. The transaction went through then the site got stuck and the browser reloaded itself and then I was charged again.
Then I found, despite being charged twice, I was not ticketed at all. What a bunch of bollucks.
Then I found, despite being charged twice, I was not ticketed at all. What a bunch of bollucks.
May 12, 2015, 1:05 am
#19
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
No, I'm usually using UnionPay, so I have to book online (I can use AliPay) or if the fare I want is not available, go to my nearby ticketing office. I was just having some problems with my AliPay account, so I figured I'd just pay with my Visa card, but that didn't work.
May 14, 2015, 1:48 am
#20
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 450
Since the beginning of this week, the only way I get the app to open on my smartphone is to uninstall and re-install it. I hate it so much.....
May 15, 2015, 9:41 pm
#21
Join Date: Oct 2012
Programs: CX - DM; Hilton - Diamond, Marriott - Titanium
Posts: 543
May 20, 2015, 9:23 pm
#25
Join Date: Oct 2004
Programs: BR Gold, MPC Silver
Posts: 320
I was finally able to search for flights and try a booking. I'm using a previously used MasterCard on the site and my bank would not honor the transaction. The reason is that the extra Secure Code screen that mastercard for verification is not being displayed by the cathay site, hence the transaction is getting rejected for an invalid code.
May 23, 2015, 3:48 am
#26
Join Date: Nov 2012
Location: Hong Kong
Posts: 34
A couple days earlier, I was to ticket a redemption booking. Since a wait-listed flight didn't clear & deadline was the next day, I had to call to delete the wait-listed flight in order to ticket online. This is silly thing #1
Ok... The "issue award ticket" green tab showed up. It however returned the same error message with different browsers and iPhone and iPads.
5 mins later, manage my booking on CX.com didn't work. At the same time, ka.com worked but the same error message popped up.
It was 3am in Hong Kong. Called all Tsuen Wan, Beijing & Phillipines with 3 different phones, I was able to get thru in the Phillipines 30 mins later.
It is so frustrating to call the call centers...
Ok... The "issue award ticket" green tab showed up. It however returned the same error message with different browsers and iPhone and iPads.
5 mins later, manage my booking on CX.com didn't work. At the same time, ka.com worked but the same error message popped up.
It was 3am in Hong Kong. Called all Tsuen Wan, Beijing & Phillipines with 3 different phones, I was able to get thru in the Phillipines 30 mins later.
It is so frustrating to call the call centers...
May 23, 2015, 3:49 am
#27
Join Date: Nov 2012
Location: Hong Kong
Posts: 34
A couple days earlier, I was to ticket a redemption booking. Since a wait-listed flight didn't clear & deadline was the next day, I had to call to delete the wait-listed flight in order to ticket online. This is silly thing #1
Ok... The "issue award ticket" green tab showed up. It however returned the same error message with different browsers and iPhone and iPads.
5 mins later, manage my booking on CX.com didn't work. At the same time, ka.com worked but the same error message popped up.
It was 3am in Hong Kong. Called all Tsuen Wan, Beijing & Phillipines with 3 different phones, I was able to get thru in the Phillipines 30 mins later.
It is so frustrating to call the call centers...
Why can't they add the following functions
1. Add waitlist booking
2. Delete waitlist booking
3. Multi-city redemption booking
4. Definitely have to clear all the mess in Manage my booking
Ok... The "issue award ticket" green tab showed up. It however returned the same error message with different browsers and iPhone and iPads.
5 mins later, manage my booking on CX.com didn't work. At the same time, ka.com worked but the same error message popped up.
It was 3am in Hong Kong. Called all Tsuen Wan, Beijing & Phillipines with 3 different phones, I was able to get thru in the Phillipines 30 mins later.
It is so frustrating to call the call centers...
Why can't they add the following functions
1. Add waitlist booking
2. Delete waitlist booking
3. Multi-city redemption booking
4. Definitely have to clear all the mess in Manage my booking
May 23, 2015, 4:49 am
#28
Join Date: Sep 2013
Location: Beijing, Paris, Edinburgh
Programs: Marco Polo Diamond, Flying Blue Platinum for Life, GHA Black, IHG Platinum
Posts: 450
Just to make everything worse, I can't open the app at all now, nor will I be able to do so until late next week when I am in Hong Kong. I get a screen message that they have issued an update, but it is impossible to open in the previous version. Problem is I am in Beijing and can't access Play Store, since I don't have, or need, a VPN. Grrrrrrrrrrrrrrr.....
Last edited by DernierVirage; May 23, 2015 at 5:16 am Reason: Typo
Oct 15, 2016, 5:54 pm
#30
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Indeed. For a while, at least for some of us.
Just 2 other examples
http://www.flyertalk.com/forum/catha...rse-worse.html
http://www.flyertalk.com/forum/catha...ck-online.html
Just 2 other examples
http://www.flyertalk.com/forum/catha...rse-worse.html
http://www.flyertalk.com/forum/catha...ck-online.html