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"Access Denied" Message on CX Website

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Old Oct 22, 2014 | 7:30 am
  #1  
Neat0
Original Poster
 
Join Date: Apr 2013
Programs: CX GO, SPG GO
Posts: 31
"Access Denied" Message on CX Website
Fellow CXers,

There are plenty of posts on how horrid CX's website and booking system are, but this takes the cake.

Since Sunday night, whenever I try to do a normal booking, or a redemption booking, I get as far as the "Loading...." screen and get this message:
"Access Denied

You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?" on this server.
Reference #18.340a4cdb.1413984342.132dfc03"
I've called MPO 3x on this, and they keep responding that there's no issue. I proceeded to email 7 screenshots of various browsers, on both OSX and Windows. No dice. They're still saying, "Everything's fine. Must be your firewall." I'm using a pocket router, with no firewall, and I've not touched any settings. Everything worked fine before Sunday.

Has anyone seen this before?


Thanks.
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Old Jun 1, 2015 | 7:45 pm
  #2  
francesivy
 
Join Date: Nov 2013
Posts: 2
Have you figured out a solution for this? I called them but were unable to help.
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Old Jun 1, 2015 | 8:20 pm
  #3  
Orwaid
All eyes on you!
15 Years on Site
 
Join Date: Jan 2009
Posts: 1,704
Hi -

I have received this message before ... but only from various young maidens I have dated in the past.

Never from the CX website though.
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Old Jun 1, 2015 | 10:34 pm
  #4  
alphaod
 
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I get this occasionally. Seems to be working now.
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Old Jun 3, 2015 | 10:32 pm
  #5  
PradoC
Suspended
 
Join Date: May 2015
Location: YUL/YVR
Posts: 105
Originally Posted by alphaod
I get this occasionally. Seems to be working now.
From females...or CX's I.T?
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Old Jul 6, 2015 | 4:25 am
  #6  
Racer3661
 
Join Date: Jul 2015
Posts: 4
I am getting this message, and despite several telephone calls to CX, remain unable to book redemption flights. The whole site works ok, but when booking details are entered, the annoying message appears:

You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?

Any clues from anyone?
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Old Sep 26, 2024 | 10:13 am
  #7  
Safetravel3
5 Years on Site
 
Join Date: Oct 2016
Programs: CX Diamond, Bonvoy Lifetime Gold, Amex BONVOY, Chase Sapphire Reserve
Posts: 71
Only on my work computer. On my personal computer is fine.
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Old Sep 26, 2024 | 3:27 pm
  #8  
etkuo
20 Countries Visited
500k
80 Nights
15 Years on Site
 
Join Date: Jan 2007
Location: YYZ
Programs: CX GO, AC Aeroplan 25K, AMEX PLAT, Hilton Diamond, Marriott Titanium, IHG Spire Amb
Posts: 505
I run into the Access Denied problem when my AdGuard (MacOS) is on.
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