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Old Oct 22, 2014 | 7:30 am
  #1  
Neat0
 
Join Date: Apr 2013
Programs: CX GO, SPG GO
Posts: 31
"Access Denied" Message on CX Website

Fellow CXers,

There are plenty of posts on how horrid CX's website and booking system are, but this takes the cake.

Since Sunday night, whenever I try to do a normal booking, or a redemption booking, I get as far as the "Loading...." screen and get this message:
"Access Denied

You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?" on this server.
Reference #18.340a4cdb.1413984342.132dfc03"
I've called MPO 3x on this, and they keep responding that there's no issue. I proceeded to email 7 screenshots of various browsers, on both OSX and Windows. No dice. They're still saying, "Everything's fine. Must be your firewall." I'm using a pocket router, with no firewall, and I've not touched any settings. Everything worked fine before Sunday.

Has anyone seen this before?


Thanks.
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