"Access Denied" Message on CX Website
 

Fellow CXers,

There are plenty of posts on how horrid CX's website and booking system are, but this takes the cake.

Since Sunday night, whenever I try to do a normal booking, or a redemption booking, I get as far as the "Loading...." screen and get this message:
I've called MPO 3x on this, and they keep responding that there's no issue. I proceeded to email 7 screenshots of various browsers, on both OSX and Windows. No dice. They're still saying, "Everything's fine. Must be your firewall." I'm using a pocket router, with no firewall, and I've not touched any settings. Everything worked fine before Sunday.

Has anyone seen this before?


Thanks.

Have you figured out a solution for this? I called them but were unable to help.

Hi -

I have received this message before ... but only from various young maidens I have dated in the past.

Never from the CX website though.

I get this occasionally. Seems to be working now.

From females...or CX's I.T? :p

I am getting this message, and despite several telephone calls to CX, remain unable to book redemption flights. The whole site works ok, but when booking details are entered, the annoying message appears:

You don't have permission to access "http://book.cathaypacific.com/pl/CathayPacificAwardV2/wds/OverrideServlet?

Any clues from anyone?

Only on my work computer. On my personal computer is fine.

I run into the Access Denied problem when my AdGuard (MacOS) is on.