Am I the only one getting really frustrated with the CX "Manage Booking" functionality?

"Due to internal system error, you are unable to proceed further. Please close the current browser and try again. Should this problem persist, please contact our Online Services Support."

Not the first time and sent several requests to get it fixed (and don't get a reply). It's a hit and miss. For straightforward online bookings it does not seem to be no problem at all. It appears at least in my latest two cases that if a redemption award is tagged to it, then I have several issues like:

1.) Can't pay online (although button was available)
2.) Can't update passport details

Are there maybe others with similar experience, or is it really only me?

And yes, I have tried many things: two different computers, 4 different browser configurations, various permutations of closing, logging off and logging in again, etc. My incentive was great to try everything possible to not having to call the reservations hotline and wait for long time.

I fully understand that they can't get a much larger number of CSO's to answer calls. Their thinking is right to try pushing customers with simple requests towards the website and do as much as possible there. But then at least I expect it to work properly... I hope someone of CX is reading this Don't get me wrong: It's a great airline and I really enjoy the service, etc.

I am at present complaining to Marco Polo about this situation in one of my bookings.

In general, about 30 to 40% of my bookings have the exact same situations (unless it is a one way booking, without wait lists). Sometimes seat assignment works, but entering passport documentation results in the "internal error". When I raise the issue, CX always pretends to be "In shock" and they tell me they will escalate to IT. They never do and it never gets fixed. Sometimes at check-in, it works (entering the passport information).

Also - any checking for upgrade availability with miles at any point results in the same internal error.

This is been going on for months since they switched to the new site and I do not think they have any intention of fixing it.

I get these issues all the time. Most related to check-in. If I check in from the front page it works, but if I go through Manage My Bookings, it never works.

I also had issues trying to change my flight a few days ago, but the latter was easy to fix. I simply called reservations and had that change done over the phone along with seat reservation changes.

Thanks, traveler18 and alphaod. You're helping me to keep my sanity that it's not some tech issue on my side. Really hope that they get that fixed, but hopes are not high as I've experienced these issues for months as well...

Just now the booking / manage my booking system down

Yes, its down. Wanted to do online check-in but it can't find my booking

Same problem still exists a year later. I've also been on hold waiting for a support person to answer for 3.5 hrs, sent 4 emails over the last 6 days, encountered numerous busy signals, and office closures when they claim to be open. It's been a pretty horrible experience.

I tried to do OLCI this morning but received system error messages. Rang MP and they advised to try and check in as a guest, and it worked.

Maybe some of the other issues being talked about here like status not being recorded are linked somewhere.

Hope this helps anyway.

I continue to get the system error quite often. The checking miles upgrade option has never worked on any of my itineraries. Reporting this to MP, who asks for screenshots over and over, is a waste of time.

Once a booking encounters the error, they can't fix it. Many times I have just cancelled the booking over the phone and made a new booking (unrestricted tickets) so that the new booking can be accessed, albeit not checking for miles upgrade, but for other purposes such as entering passport info.

I have no idea how CX can continue to run the complexity of a large airline with such poor IT resources.

please read the thread I've started about "online check-in problem and fix", I believe that is the problem and work-around, until CX get their S act together, again....