OLCI Problem
Apr 22, 2013 | 2:57 am
#1
Original Poster
Join Date: Jan 2011
Programs: BAEC Silver
Posts: 48
OLCI Problem
Hi all,
I've been having this problem for the past few months now, on various computers and browsers, and I was wondering if anyone else is going through this, or if it is a known bug or something?
Whenever I try to OLCI for a CX/KA flight on the CX website on a desktop or laptop computer, clicking the 'Check-in' link leads to a blank page that does not load anything. I've tried this in Chroem, Safari, Firefox and IE on a work PC and a home Mac. Same result every time. It does work, however, via CX's iOS app, and I manage to check-in fine, but this means I cannot print my boarding passes ahead of time, which is a bit of a pain.
Is anyone else going through something similar?
Thanks!
I've been having this problem for the past few months now, on various computers and browsers, and I was wondering if anyone else is going through this, or if it is a known bug or something?
Whenever I try to OLCI for a CX/KA flight on the CX website on a desktop or laptop computer, clicking the 'Check-in' link leads to a blank page that does not load anything. I've tried this in Chroem, Safari, Firefox and IE on a work PC and a home Mac. Same result every time. It does work, however, via CX's iOS app, and I manage to check-in fine, but this means I cannot print my boarding passes ahead of time, which is a bit of a pain.
Is anyone else going through something similar?
Thanks!
Apr 22, 2013 | 3:43 am
#2
Join Date: May 2009
Posts: 6,978
Hi all,
I've been having this problem for the past few months now, on various computers and browsers, and I was wondering if anyone else is going through this, or if it is a known bug or something?
Whenever I try to OLCI for a CX/KA flight on the CX website on a desktop or laptop computer, clicking the 'Check-in' link leads to a blank page that does not load anything. I've tried this in Chroem, Safari, Firefox and IE on a work PC and a home Mac. Same result every time. It does work, however, via CX's iOS app, and I manage to check-in fine, but this means I cannot print my boarding passes ahead of time, which is a bit of a pain.
Is anyone else going through something similar?
Thanks!
I've been having this problem for the past few months now, on various computers and browsers, and I was wondering if anyone else is going through this, or if it is a known bug or something?
Whenever I try to OLCI for a CX/KA flight on the CX website on a desktop or laptop computer, clicking the 'Check-in' link leads to a blank page that does not load anything. I've tried this in Chroem, Safari, Firefox and IE on a work PC and a home Mac. Same result every time. It does work, however, via CX's iOS app, and I manage to check-in fine, but this means I cannot print my boarding passes ahead of time, which is a bit of a pain.
Is anyone else going through something similar?
Thanks!
Apr 22, 2013 | 6:11 am
#3
Join Date: Jan 2005
Programs: SQ TPPS, CX GO, Hyatt Lifetime Glob
Posts: 1,917
I'm experiencing the same. So if on a PC, I resort to checking in through the mobile site:
http://www.cathaypacific.com/mobile/
http://www.cathaypacific.com/mobile/
Apr 22, 2013 | 6:15 am
#4
Join Date: Nov 2011
Programs: CX Diamond, Hilton Diamond
Posts: 4
I have had the same problem - if I try from the itinerary. I found if I access OLCI from the left hand menu (manage your trip) it works.
Apr 22, 2013 | 8:46 am
#5
Original Poster
Join Date: Jan 2011
Programs: BAEC Silver
Posts: 48
Thanks MarkkHK -- I just tried this and was able to log in and see my check-in details. Strange that this problem has been going on for a while now and CX has not fixed it. Anyway, good to know there is a work-around.
Apr 26, 2013 | 8:26 pm
#6
Join Date: Dec 2006
Location: LHR
Programs: BA Gold/owe, CX AsiaMiles (not even GR anymore!) missing my GO days
Posts: 1,583
Seems ridiculous that it's post-worthy when a CX IT system works as intended, but so it is: I just had an OLCI success story!
OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?
OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?
Apr 26, 2013 | 9:05 pm
#7
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Seems ridiculous that it's post-worthy when a CX IT system works as intended, but so it is: I just had an OLCI success story!
OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?
OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?
Apr 27, 2013 | 1:37 am
#8
Join Date: May 2009
Posts: 6,978
i'm sure CX is aware of the issue and is working on fixing it, so if it's fixed now it shouldn't be a surprise to anybody.
Apr 27, 2013 | 3:26 am
#9
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Apr 27, 2013 | 4:34 am
#10
Join Date: May 2009
Posts: 6,978
Apr 27, 2013 | 9:26 am
#11
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
I called ace insurance because i got error when i tried to submit my claim and they told me yes, they are having problem with the website and estimated 1 day to bring it back to normal.
I deal with IT system every day, so they cannot BS me.
Jun 11, 2014 | 8:48 am
#12
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,112
OK. Experiencing this for Fri 13 Jun CX709 OLCI:
Sorry! Itinerary could not be found for the check-in with the information you have provided.
To help us locate your reservation, please enter your e-Ticket Number. [NO_SECTOR_AVAILABLE]
MPO Beijing and Manila says system down and to try again in an hour
Sorry! Itinerary could not be found for the check-in with the information you have provided.
To help us locate your reservation, please enter your e-Ticket Number. [NO_SECTOR_AVAILABLE]
MPO Beijing and Manila says system down and to try again in an hour