OLCI Problem
 

Hi all,

I've been having this problem for the past few months now, on various computers and browsers, and I was wondering if anyone else is going through this, or if it is a known bug or something?

Whenever I try to OLCI for a CX/KA flight on the CX website on a desktop or laptop computer, clicking the 'Check-in' link leads to a blank page that does not load anything. I've tried this in Chroem, Safari, Firefox and IE on a work PC and a home Mac. Same result every time. It does work, however, via CX's iOS app, and I manage to check-in fine, but this means I cannot print my boarding passes ahead of time, which is a bit of a pain.

Is anyone else going through something similar?

Thanks!

Yes, you can also use CX Android app to check-in, but the web route for me doesn't work either, which is a pain because on Android it's slower and I can't win BN1 lottery... :)

I'm experiencing the same. So if on a PC, I resort to checking in through the mobile site:
http://www.cathaypacific.com/mobile/

I have had the same problem - if I try from the itinerary. I found if I access OLCI from the left hand menu (manage your trip) it works.

Thanks MarkkHK -- I just tried this and was able to log in and see my check-in details. Strange that this problem has been going on for a while now and CX has not fixed it. Anyway, good to know there is a work-around.

Seems ridiculous that it's post-worthy when a CX IT system works as intended, but so it is: I just had an OLCI success story!

OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?

I think they just did some fixes on the website. If you use CX mobile, you cannot do OLCI from MMB. It complains about browser compatibility, which never did before.

i'm sure CX is aware of the issue and is working on fixing it, so if it's fixed now it shouldn't be a surprise to anybody.

But they keep denying there is a problem hen I asked if there is system issue. Hy can't they just admit it.

Corporations never admits fault, doing so actually make them liable to possible lawsuits. That's why they always give BS answers.

Well i think it depend how the answer it. If you said corporate never admit fault, then what is website maintenance sign?

I called ace insurance because i got error when i tried to submit my claim and they told me yes, they are having problem with the website and estimated 1 day to bring it back to normal.

I deal with IT system every day, so they cannot BS me.

OK. Experiencing this for Fri 13 Jun CX709 OLCI:

Sorry! Itinerary could not be found for the check-in with the information you have provided.
To help us locate your reservation, please enter your e-Ticket Number. [NO_SECTOR_AVAILABLE]

MPO Beijing and Manila says system down and to try again in an hour