Seems ridiculous that it's post-worthy when a CX IT system works as intended, but so it is: I just had an OLCI success story!

OLCI'd for a flight, and unusually all my passport info etc was preloaded. First time I haven't had to input the expiration date, despite the fact that that info has been in my profile the whole time. So I guess since they can't make it work equally well for everyone, they'll make it work really well for some people and really terribly for others and figure it all averages out?