Bad Service In Y+
Mar 16, 2013, 10:32 pm
#1
Original Poster
Join Date: Feb 2013
Location: Australia
Programs: Asia miles
Posts: 52
Bad Service In Y+
In the last 6 months i have flown Y+ 4 times between HKG and Mel, and in each one of them i notice the service is getting worst and worst. The crew is generally unfriendly, food service gets rush thru, take off and landing is a mad rush, and unless you press the button, no crew member will do a walk thru.
In contrast the last 2 Y+ trips from HKG to LAX the crew were exceptionally friendly.
Am i alone on this or has anyone notice deteriorating services?
Booked MAS for my May trip to MEL just to see if i have been married to CX for way to long !!
In contrast the last 2 Y+ trips from HKG to LAX the crew were exceptionally friendly.
Am i alone on this or has anyone notice deteriorating services?
Booked MAS for my May trip to MEL just to see if i have been married to CX for way to long !!
Mar 16, 2013, 11:40 pm
#3
Join Date: Jun 2005
Location: HKG/MEL
Programs: QF Platium(OWE)/CX Diamond(OWE)/SPG Platium/Marriott Titanium/Hyatt Globalist/Accor Platium/
Posts: 111
Personally I found CX104 MEL-HKG usually had the worst service...
Also it could be related to the Galley location....
Also it could be related to the Galley location....
Mar 17, 2013, 1:09 am
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Mar 17, 2013, 3:54 am
#5
Join Date: May 2009
Posts: 6,978
This is less about Y+ and more about which crew you have. I flew Vancouver to HKG four times in J and both times I got crappy services due to Vancouver crew, I even remember the faces of those crappy services flight attendants because their services are so crappy. I am so disgusted by this that I don't bother with this route anymore.
CX, for the most part, are very good with training their inflight crew, I think you just have to report them. As bad as that sounds, that may be the only option to make sure you don't get the crappy services in the future. You can't expect management to deal with them if no one is telling them what's going on in the front lines of service.
CX, for the most part, are very good with training their inflight crew, I think you just have to report them. As bad as that sounds, that may be the only option to make sure you don't get the crappy services in the future. You can't expect management to deal with them if no one is telling them what's going on in the front lines of service.
Mar 17, 2013, 4:00 am
#6
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,171
what exactly are your expectations, may I ask?
1) friendliness - this is highly subjective. Perhaps you expect constant smiles and uninterrupted chit-chats. But they are doing their job (and rest in between) they aren't paid to chat with you, if that's what you mean
2) food is a rush - you aren't in F doing degustation course. What's the rush? The fact they brought your food in 1 tray? This is not J.
3) take off and landing "mad rush" - I didn't get it. Do you mean you didn't get your welcome drink and hot towel? I got mine on recent SYD Y+ on both ways.
4) no clue member walk through you - if I needed a drink I walk to galley. But even so on a day flight from SYD to HK (cx162) I had drink served on tray every 45minutes, if I recall. I think that was the MOST number of drink-runs, even more than J.
So no I don't share your feeling that service deteriorated. Maybe I was just lucky.
1) friendliness - this is highly subjective. Perhaps you expect constant smiles and uninterrupted chit-chats. But they are doing their job (and rest in between) they aren't paid to chat with you, if that's what you mean
2) food is a rush - you aren't in F doing degustation course. What's the rush? The fact they brought your food in 1 tray? This is not J.
3) take off and landing "mad rush" - I didn't get it. Do you mean you didn't get your welcome drink and hot towel? I got mine on recent SYD Y+ on both ways.
4) no clue member walk through you - if I needed a drink I walk to galley. But even so on a day flight from SYD to HK (cx162) I had drink served on tray every 45minutes, if I recall. I think that was the MOST number of drink-runs, even more than J.
So no I don't share your feeling that service deteriorated. Maybe I was just lucky.
Mar 17, 2013, 6:31 pm
#7
Original Poster
Join Date: Feb 2013
Location: Australia
Programs: Asia miles
Posts: 52
Bad Service In Y+
1) Frindliness - my expectations is simple. Just be friendlier then a traffic cop.
2) After they hand you the delicious trey
, they would ask you what drink you like, I said no thanks so he left, leaving the person next to me drinkless.
3) Captain told them to take their seats, then they suddenly remember to check if passengers have secured theirs. The lady next to me was still reaching for her over head bag.
4) 1 drink thru the entire 9 hr flight excluding the ones that come with the meal.
I will leave the toilets to your imagination.....
2) After they hand you the delicious trey
, they would ask you what drink you like, I said no thanks so he left, leaving the person next to me drinkless.3) Captain told them to take their seats, then they suddenly remember to check if passengers have secured theirs. The lady next to me was still reaching for her over head bag.
4) 1 drink thru the entire 9 hr flight excluding the ones that come with the meal.
I will leave the toilets to your imagination.....
Mar 17, 2013, 10:49 pm
#10
Suspended
Join Date: Dec 2009
Location: SYD
Programs: QFF SG, VA SL, MR Plat, SPG Plat, HH Diamond
Posts: 445
sounds like it's more to do with the placement of Y+ on the A330, the crew do a combined service beginning with Y+ and rush through that then are centralised at the galley so are as far away from Y+ as possible, minimising walk-throughs.
I experienced this on SYD-HKG but found they answered the call bell very quickly and were prompt to bring me drinks whenever I wanted. it was actually nice not having people tramping through the cabin all the time but understand it does get a bit lonely - ideally they should serve Y+ from rear J cabin I think.
I experienced this on SYD-HKG but found they answered the call bell very quickly and were prompt to bring me drinks whenever I wanted. it was actually nice not having people tramping through the cabin all the time but understand it does get a bit lonely - ideally they should serve Y+ from rear J cabin I think.
Mar 17, 2013, 11:10 pm
#11
Join Date: Apr 2003
Posts: 1,118
This is less about Y+ and more about which crew you have. I flew Vancouver to HKG four times in J and both times I got crappy services due to Vancouver crew, I even remember the faces of those crappy services flight attendants because their services are so crappy. I am so disgusted by this that I don't bother with this route anymore.
CX, for the most part, are very good with training their inflight crew, I think you just have to report them. As bad as that sounds, that may be the only option to make sure you don't get the crappy services in the future. You can't expect management to deal with them if no one is telling them what's going on in the front lines of service.
CX, for the most part, are very good with training their inflight crew, I think you just have to report them. As bad as that sounds, that may be the only option to make sure you don't get the crappy services in the future. You can't expect management to deal with them if no one is telling them what's going on in the front lines of service.
Mar 18, 2013, 1:54 am
#14
Join Date: Dec 2006
Programs: CXAM BAEC
Posts: 242
The YVR based crew is a joke. They are more conversationally-savvy, but are almost too chatty and are realistically robots and follow the rules down to the teeline (not saying that they are not supposed to follow the rules). At least the Hong Kong-based crew MAY be to able to think outside the box for the passengers every now and then.
Mar 18, 2013, 2:27 am
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Re OP - I noticed as much for HKG-SYD too
http://www.flyertalk.com/forum/catha...seat-2.html#24
http://www.flyertalk.com/forum/catha...seat-2.html#24
...very few drinks runs during the flight (just meals, thereabouts), they started the breakfast run 2.5 hours out from Sydney (excessive in my view) but were still so rushed they failed to offer coffee (it was on the trolley, but I had to ask).
Dilution of Y service so PEY can be beefed up?
Dilution of Y service so PEY can be beefed up?
