Married Segments?
Mar 19, 2013 | 2:39 am
#16
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Join Date: Jun 2012
Posts: 3,513
what happens to waitlist on married segment flights?
I have HND-HKG-TPE. Originally it was waitlisted as married segment flight. The segments never cleared.
Today agent was playing around with my booking (ticketing agent, not the clueless MPC agents). She basically said somehow HKD-HKG cleared so she confirmed this first, but waiting HKG-TPE to come through. I thought married segment must clear as a package, not individually. Now i'm waiting for the HKG-TPE to clear, and she said once each of legs are confirmed she can "marry them back" again. Is this true???
I'm worried that each of underlying is cleared as Tokyo Point of Sale HND-HKG and HKG point of sale HKG-TPE such that they won't allow me to marry this.
As a side question also, say my HKG-TPE never clear. If I show up for my HND flight before my HKG-TPE is cleared, will I be denied boarding at Tokyo? It's supposed to be HND-HKG-TPE but HKG-TPE has 24 hour stopover allowed. I wonder if I can just show up for my HND-HKG flight without confirmed HKG-TPE?
Needless to say I will be forfeiting HKG-TPE. I got this ticket 75% discount to straight HKG-HND. Thanks CX for the arbitrage opportunity.
I have HND-HKG-TPE. Originally it was waitlisted as married segment flight. The segments never cleared.
Today agent was playing around with my booking (ticketing agent, not the clueless MPC agents). She basically said somehow HKD-HKG cleared so she confirmed this first, but waiting HKG-TPE to come through. I thought married segment must clear as a package, not individually. Now i'm waiting for the HKG-TPE to clear, and she said once each of legs are confirmed she can "marry them back" again. Is this true???
I'm worried that each of underlying is cleared as Tokyo Point of Sale HND-HKG and HKG point of sale HKG-TPE such that they won't allow me to marry this.
As a side question also, say my HKG-TPE never clear. If I show up for my HND flight before my HKG-TPE is cleared, will I be denied boarding at Tokyo? It's supposed to be HND-HKG-TPE but HKG-TPE has 24 hour stopover allowed. I wonder if I can just show up for my HND-HKG flight without confirmed HKG-TPE?
Needless to say I will be forfeiting HKG-TPE. I got this ticket 75% discount to straight HKG-HND. Thanks CX for the arbitrage opportunity.
Mar 19, 2013 | 2:44 am
#17
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
I can't be bothered to go back to tell them to retry from start. - so if my HKG-TPE clears later does this actually become a Married Segment?
Mar 19, 2013 | 2:53 am
#18
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Join Date: Jun 2012
Posts: 3,513
I ddn't ask her to play around. In fact I was trying to change flights to NRT-HKG-TPE instead and she involuntarily deleted the HND-HKG leg (I saw from MMB website) after which she confirmed HND-HKG independently, so it wasn't me asking her to bypass with loophole.
I can't be bothered to go back to tell them to retry from start. - so if my HKG-TPE clears later does this actually become a Married Segment?
I can't be bothered to go back to tell them to retry from start. - so if my HKG-TPE clears later does this actually become a Married Segment?
So at the end the agent got control to release the seats for me.
Prob in your situation, I will let it be now and see what happens.
Mar 19, 2013 | 3:21 am
#19
Join Date: Mar 2009
Location: Asia Pacific
Programs: Virtuoso Travel Advisor - Hyatt, Hilton, IHG, Marriott, Accor & more
Posts: 1,408
I ddn't ask her to play around. In fact I was trying to change flights to NRT-HKG-TPE instead and she involuntarily deleted the HND-HKG leg (I saw from MMB website) after which she confirmed HND-HKG independently, so it wasn't me asking her to bypass with loophole.
I can't be bothered to go back to tell them to retry from start. - so if my HKG-TPE clears later does this actually become a Married Segment?
I can't be bothered to go back to tell them to retry from start. - so if my HKG-TPE clears later does this actually become a Married Segment?
cheers
Mar 19, 2013 | 7:25 am
#20
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
amendment done by MPC HK (Cantonese line) who screwed up my married segment return.
had to call TPE CX to fix the issue.
Wanted to change the married segment, called Tokyo ticketing. this is when the HND-HKG was cleared alone and HKG-TPE is waitlisted. they claim it's ok like this, because 2 segments will be married. (which, as above, I doubt)
Mar 19, 2013 | 8:31 am
#21
Suspended
Join Date: Jun 2012
Posts: 3,513
original booking made by TPE CX. they know what they are doing.
amendment done by MPC HK (Cantonese line) who screwed up my married segment return.
had to call TPE CX to fix the issue.
Wanted to change the married segment, called Tokyo ticketing. this is when the HND-HKG was cleared alone and HKG-TPE is waitlisted. they claim it's ok like this, because 2 segments will be married. (which, as above, I doubt)
amendment done by MPC HK (Cantonese line) who screwed up my married segment return.
had to call TPE CX to fix the issue.
Wanted to change the married segment, called Tokyo ticketing. this is when the HND-HKG was cleared alone and HKG-TPE is waitlisted. they claim it's ok like this, because 2 segments will be married. (which, as above, I doubt)
Mar 23, 2013 | 7:02 pm
#22
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,243
what happens to waitlist on married segment flights?
I have HND-HKG-TPE. Originally it was waitlisted as married segment flight. The segments never cleared.
Today agent was playing around with my booking (ticketing agent, not the clueless MPC agents). She basically said somehow HKD-HKG cleared so she confirmed this first, but waiting HKG-TPE to come through. I thought married segment must clear as a package, not individually. Now i'm waiting for the HKG-TPE to clear, and she said once each of legs are confirmed she can "marry them back" again. Is this true???
I'm worried that each of underlying is cleared as Tokyo Point of Sale HND-HKG and HKG point of sale HKG-TPE such that they won't allow me to marry this.
As a side question also, say my HKG-TPE never clear. If I show up for my HND flight before my HKG-TPE is cleared, will I be denied boarding at Tokyo? It's supposed to be HND-HKG-TPE but HKG-TPE has 24 hour stopover allowed. I wonder if I can just show up for my HND-HKG flight without confirmed HKG-TPE?
Needless to say I will be forfeiting HKG-TPE. I got this ticket 75% discount to straight HKG-HND. Thanks CX for the arbitrage opportunity.
I have HND-HKG-TPE. Originally it was waitlisted as married segment flight. The segments never cleared.
Today agent was playing around with my booking (ticketing agent, not the clueless MPC agents). She basically said somehow HKD-HKG cleared so she confirmed this first, but waiting HKG-TPE to come through. I thought married segment must clear as a package, not individually. Now i'm waiting for the HKG-TPE to clear, and she said once each of legs are confirmed she can "marry them back" again. Is this true???
I'm worried that each of underlying is cleared as Tokyo Point of Sale HND-HKG and HKG point of sale HKG-TPE such that they won't allow me to marry this.
As a side question also, say my HKG-TPE never clear. If I show up for my HND flight before my HKG-TPE is cleared, will I be denied boarding at Tokyo? It's supposed to be HND-HKG-TPE but HKG-TPE has 24 hour stopover allowed. I wonder if I can just show up for my HND-HKG flight without confirmed HKG-TPE?
Needless to say I will be forfeiting HKG-TPE. I got this ticket 75% discount to straight HKG-HND. Thanks CX for the arbitrage opportunity.
Mar 23, 2013 | 8:06 pm
#23
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
just an update. so i found availability in waitlisted flight (hkg tpe leg which i dump anyways) so both segments cleared clean. i still believe agent mistakenly cleared my first leg on its own i checked married segment aailability and still dont see it.. flight is in week so i report back if i have trouble but doubt it. will print online boarding pass and try to board at last minute as if everything is ok. they can either delay the entire flighr to go through my tickets or just let me board and move on
Mar 24, 2013 | 7:54 am
#24
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Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G LIFE, Marriott TIT LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 598
Just because you see availability on an O&D doesn't mean that you will get the seats. Airlines use POS and married segment with the seat inventory to maximise their revenue for their flight.
From reading various posts on FT, the travellers here don't seem to understand how airline revenue management operates.
Sometimes, I get a good laugh at reading some of the posts of FT'ers.
From reading various posts on FT, the travellers here don't seem to understand how airline revenue management operates.
Sometimes, I get a good laugh at reading some of the posts of FT'ers.
Mar 24, 2013 | 10:45 pm
#26
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
Just because you see availability on an O&D doesn't mean that you will get the seats. Airlines use POS and married segment with the seat inventory to maximise their revenue for their flight.
From reading various posts on FT, the travellers here don't seem to understand how airline revenue management operates.
Sometimes, I get a good laugh at reading some of the posts of FT'ers.
From reading various posts on FT, the travellers here don't seem to understand how airline revenue management operates.
Sometimes, I get a good laugh at reading some of the posts of FT'ers.
Apr 6, 2013 | 7:28 pm
#27
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
after-report. so for the flights where I suspect married-segments of HND-HKG-TPE got confirmed individually and subsequently 'married back' as per my post above, I had no issue at normal check in counters at HND. all normal.
Post arrival whilst I waited for my bags, I called CX ticketing to cancel my HK-TPE leg no issue. The 'helpful' agent at ticketing insisted they rebook me on other HK-TPE flight (even ticket restriction doesn't allow) once again, they always offer this. I insisted my plan changed so just want to cancel booking for mom. And Hanged up.
Now that makes me wonder what happens if I moved my HK-TPE to future date (beyond ticket restriction), and show up for flight in HKG. Are they going to charge me ticket differential? I never wanted to try in fear of they asking me to repay HK$15k I saved by doing ex-TPE... if anyone has experience I'd like to know...
Post arrival whilst I waited for my bags, I called CX ticketing to cancel my HK-TPE leg no issue. The 'helpful' agent at ticketing insisted they rebook me on other HK-TPE flight (even ticket restriction doesn't allow) once again, they always offer this. I insisted my plan changed so just want to cancel booking for mom. And Hanged up.
Now that makes me wonder what happens if I moved my HK-TPE to future date (beyond ticket restriction), and show up for flight in HKG. Are they going to charge me ticket differential? I never wanted to try in fear of they asking me to repay HK$15k I saved by doing ex-TPE... if anyone has experience I'd like to know...
Apr 7, 2013 | 4:26 am
#28
Suspended
Join Date: Jun 2012
Posts: 3,513
after-report. so for the flights where I suspect married-segments of HND-HKG-TPE got confirmed individually and subsequently 'married back' as per my post above, I had no issue at normal check in counters at HND. all normal.
Post arrival whilst I waited for my bags, I called CX ticketing to cancel my HK-TPE leg no issue. The 'helpful' agent at ticketing insisted they rebook me on other HK-TPE flight (even ticket restriction doesn't allow) once again, they always offer this. I insisted my plan changed so just want to cancel booking for mom. And Hanged up.
Now that makes me wonder what happens if I moved my HK-TPE to future date (beyond ticket restriction), and show up for flight in HKG. Are they going to charge me ticket differential? I never wanted to try in fear of they asking me to repay HK$15k I saved by doing ex-TPE... if anyone has experience I'd like to know...
Post arrival whilst I waited for my bags, I called CX ticketing to cancel my HK-TPE leg no issue. The 'helpful' agent at ticketing insisted they rebook me on other HK-TPE flight (even ticket restriction doesn't allow) once again, they always offer this. I insisted my plan changed so just want to cancel booking for mom. And Hanged up.
Now that makes me wonder what happens if I moved my HK-TPE to future date (beyond ticket restriction), and show up for flight in HKG. Are they going to charge me ticket differential? I never wanted to try in fear of they asking me to repay HK$15k I saved by doing ex-TPE... if anyone has experience I'd like to know...
Apr 7, 2013 | 8:26 pm
#29
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,588
thanks. Your response further confirms to me/reasures that I will never get charged the price differential by throwing away the last segment.
Rational: if they are offering to move dates, it means they don't see the ticket restrictions straight away on the call. They only check ticket condition when I indeed ask them to move at which point they realize it's a problem and potentially challenge me or collect fee difference.
So as long as I say "I will rebook when my dates are firm, I don't need booking for now" which isn't a lie technically,, they just think I will rebook at one stage. And the the ticket which was married etc etc will just lapse and no one knows. They make their own assumption so I'm not liable for this.
Rational: if they are offering to move dates, it means they don't see the ticket restrictions straight away on the call. They only check ticket condition when I indeed ask them to move at which point they realize it's a problem and potentially challenge me or collect fee difference.
So as long as I say "I will rebook when my dates are firm, I don't need booking for now" which isn't a lie technically,, they just think I will rebook at one stage. And the the ticket which was married etc etc will just lapse and no one knows. They make their own assumption so I'm not liable for this.
Apr 8, 2013 | 12:07 am
#30
Join Date: Mar 2010
Location: HKG
Programs: BA Gold OWE, SQ PPS
Posts: 219
Rational: if they are offering to move dates, it means they don't see the ticket restrictions straight away on the call. They only check ticket condition when I indeed ask them to move at which point they realize it's a problem and potentially challenge me or collect fee difference.
So as long as I say "I will rebook when my dates are firm, I don't need booking for now" which isn't a lie technically,, they just think I will rebook at one stage. And the the ticket which was married etc etc will just lapse and no one knows. They make their own assumption so I'm not liable for this.
So as long as I say "I will rebook when my dates are firm, I don't need booking for now" which isn't a lie technically,, they just think I will rebook at one stage. And the the ticket which was married etc etc will just lapse and no one knows. They make their own assumption so I'm not liable for this.
FWIW last month I told SYD check-in desk that I will check in and pick up my boarding pass for HKG-TPE (which was on arrival day +1) when in HKG. No problems encountered.