Just a quick question regarding CX Customer Service:

This little beauty was a guest in my J Class Scallop Salad starter on CX889 YVR-HKG on 23rd September.



I obviously pointed it out to the crew but also sent comments to CX Customer Relations via cathaypacific.com. Would this normally generate an automated response to my email address to confirm that CX have received my comments? None was received and I have had no other response yet.

For the record my communication to them was in the form of 'I think this is something you ought to bring to the attention of your suppliers' rather than any form of demand for 5 millions miles and an F Class ticket to the moon.

It would be nice to receive an acknowledgement.

ps I obviously haven't mastered the uploading of pictures to flyertalk posts!

you should have received this immediately


but don't expect anything from customer relations.
i wrote them a 3-page letter explaining my family's disappointing experience on J LHR-HKG. i also mentioned my painful process with the mpc and kindly requested for clarification on some issues from them.

On 1xth day, they finally gave me a generic reply, saying that they are blah blah blah dedicated to provide the best service in air, but didn't response to the incident.

and for the mpc part... it is already Day 30. no response at all.

I don't think OP knows Chinese. The English acknowledgement for the English website Customer Relations e-form (upon hitting 'submit') on the website says that they'll reply in roughly 20 days but usually, it takes up to a month or more (depending on severeness of the case).