Originally Posted by
andex
you should have received this immediately
but don't expect anything from customer relations.
i wrote them a 3-page letter explaining my family's disappointing experience on J LHR-HKG. i also mentioned my painful process with the mpc and kindly requested for clarification on some issues from them.
On 1xth day, they finally gave me a generic reply, saying that they are blah blah blah dedicated to provide the best service in air, but didn't response to the incident.
and for the mpc part... it is already Day 30. no response at all.
I don't think OP knows Chinese. The English acknowledgement for the English website Customer Relations e-form (upon hitting 'submit') on the website says that they'll reply in roughly 20 days but usually, it takes up to a month or more (depending on severeness of the case).
Last edited by toyotaboy95; Oct 27, 2010 at 4:10 am