Pearson delays persist
Jan 11, 2014 | 10:18 am
#33
Join Date: Apr 2012
Location: YYZ
Programs: AC 75K
Posts: 57
Jan 11, 2014 | 10:19 am
#34
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,048
aircanada.com:
Looks like they are trying to be proactive with the YYZ mess...
As the Toronto Pearson Airport counter check-in system used by airlines is currently experiencing technical problems, customers are encouraged to check-in online before leaving for that airport.
Jan 11, 2014 | 10:25 am
#35
Join Date: May 2004
Location: yyz
Programs: AC*SE 1MM. a bunch of hotel programs.
Posts: 1,689
Jan 11, 2014 | 10:37 am
#36
Join Date: May 2012
Location: BKK/YYZ/YUL
Programs: DL, AC SE, Bonvoy, Centara, Hyatt
Posts: 3,236
Yes it happens. However, Vienna isn't a major hub like Toronto and handles approx. 22million pax per yr. Toronto handles 35million. As such, it would be expected that Toronto would have backup systems and a redundancy to support the volume of pax and the importance of Toronto as the primary national hub.. Obviously, YYZ does not have a reliable backup system. Just another failure to add to the long list of deficiencies. Why Canadians are willing to tolerate such deficiencies and poor planning is beyond me. All we get are excuses and never an action plan to deal with the problems.
Jan 11, 2014 | 11:19 am
#37
Join Date: Mar 2012
Location: LGA
Programs: DL DM, UA Gold, Marriott Plat Prem., Hilton Gold, National Exec Elite.
Posts: 2,530
Does anyone know how things are going at the other terminal? I recall at YUL back in 2007 (I think, when was the really big power failure), I was flying to YYC on WS, and WS had everything under control and the lineups were moving well. Meanwhile, AC was struggling had seemed far more chaotic!!
Jan 11, 2014 | 11:20 am
#38
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,048
Still, it should not. When was the last time your bank was shut down because of a computer failure? Wasn't it TD that had a major fire in their computer centre some years back, yet continued business as usual?
Jan 11, 2014 | 11:22 am
#39
Join Date: Jul 2001
Location: YYC
Programs: AC Basic, UA MP Gold, Marriott Gold Elite, SPG Gold, Amex Platinum
Posts: 3,012
Except I doubt Vienna went all "we can build a better mouse trap" and installed proprietary software that no other airport uses. The problem at YYZ is with Common Use Terminal Equipment software that runs interface and GUI into the airlines checkin systems. Hell if GTAA had PuTTY on the kiosks as a backup they could get everything running in a flash. Also looks like GTAA pushed a software update last night and brought the system down. They should have redeployed a software roll back but knowing IT teams, they probably have to do the roll back manually.
Jan 11, 2014 | 11:28 am
#40
Join Date: Sep 2007
Posts: 415
Jan 11, 2014 | 11:32 am
#41
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,219
Jan 11, 2014 | 11:34 am
#42
Join Date: Feb 2013
Posts: 309
Either they're going to have one hell of a time getting off the plane....or they're still sitting there
Jan 11, 2014 | 11:45 am
#43
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
According to Flightaware:
http://flightaware.com/live/airport/CYYZ
Toronto Pearson Int'l (CYYZ) is currently experiencing:
arrival delays for airborne aircraft an average of 35 minutes
all inbound flights being held at their origin until saturday at 03:00p EST
http://flightaware.com/live/airport/CYYZ
Toronto Pearson Int'l (CYYZ) is currently experiencing:
arrival delays for airborne aircraft an average of 35 minutes
all inbound flights being held at their origin until saturday at 03:00p EST
Jan 11, 2014 | 12:00 pm
#44
Join Date: Dec 2001
Location: YYZ
Posts: 6,149
The majority of the workstations at YYZ are so-called "common use" terminals. That is, you log on via the GTAA's gateway to access your company's software.
The GTAA gateway is fubar'd, so even if your company's software and network is OK, most workstations can't get to it.
There are some AC-owned terminals that are hardwired into the airline network so they are operational, but they are few and far between and almost totally absent on the front line.
The GTAA gateway is fubar'd, so even if your company's software and network is OK, most workstations can't get to it.
There are some AC-owned terminals that are hardwired into the airline network so they are operational, but they are few and far between and almost totally absent on the front line.
Jan 11, 2014 | 12:11 pm
#45
Join Date: Dec 2009
Posts: 306
This is not the first time computer glitches have snarled airport operations. This is just bad timing for the GTAA with their cold weather fiasco, and their recent proclamation that they want to be a world class hub.