MASSIVE Catering Changes.
Sep 30, 2009, 5:45 am
#751
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Sep 30, 2009, 5:51 am
#752
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
As BAg Lady states, the service guidelines that BA want us to adhere to with this new pathetic service is, if you have a cup of tea or coffee, you are given a biscuit, if you have a drink from the bar or a soft drink, you get given Birdseed. The problem being that they do not load a proper ratio of each. Usually, a hell of a lot more birdseed than biscuits, so you quite often are not able to do it, so just offer a choice, and when one is gone, it's gone...
I think I'll go CE even for CDG in the future, because I could see trays up the front through the gap in the curtains. Hang on, is this the BA ploy to get people to pay for CE out of disgust of silly catering down the back?!
Joking aside, I certainly think there is a logic in going CE for CDG-LHR because there is no decent food offering at CDG 2A - and CX lounge pot noodles and people eating it noisily doesn't do it for me. At least at LHR, you can buy decent food as well as there being a half-decent food offering at lounges.
Oh, this would be so funny. I would love to see it... and in all honest, he probably has no idea what they are...
Sep 30, 2009, 5:53 am
#753
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I will definitely continue to fill in negative feedback when I get birdseeds again.
Sep 30, 2009, 7:30 am
#754
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
As I always try and get my money's worth out of the currently dismal catering (getting harder and harder I know) - but I will usually ask for a coffee AND a drink from the bar.
Does that mean I can have a buscuit AND birdseed?
Does that mean I can have a buscuit AND birdseed?
Sep 30, 2009, 8:27 am
#755
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Nope... one OR the other... we are being catered to the bare minimum now... Before, the Turnaround Managers (Dispatchers) were happy to ask for additional catering if we were very near the mark, numbers wise, but now, all requests for additional catering are placed against their staff numbers and reviewed as to how much they order above the actual booked passenger load, so they are very reluctant to get anything more than what is booked.
By all means if there is anything left, then have what you want, but during the service it's self, only one item each. Sorry.
By all means if there is anything left, then have what you want, but during the service it's self, only one item each. Sorry.
Sep 30, 2009, 9:28 am
#756
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,138
I know we have a few friendly stooges who publish menus for us here, but they are not always easy to find (Perhaps there should be a Stickie?). I have been caught out a couple of times in CE when they have served prawn and egg salad (it would not be pretty if I ate that). If the menu was available on MMB then I cold have ordered veggie or the like.
Also, with some of the horrid offerings in CW recently, I am never sure whether to fill up in the lounge or to wait for the on board meal.
So full disclosure BA - publish the menus please.
Also, with some of the horrid offerings in CW recently, I am never sure whether to fill up in the lounge or to wait for the on board meal.
So full disclosure BA - publish the menus please.
Sep 30, 2009, 9:29 am
#757
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
Nope... one OR the other... we are being catered to the bare minimum now... Before, the Turnaround Managers (Dispatchers) were happy to ask for additional catering if we were very near the mark, numbers wise, but now, all requests for additional catering are placed against their staff numbers and reviewed as to how much they order above the actual booked passenger load, so they are very reluctant to get anything more than what is booked.
By all means if there is anything left, then have what you want, but during the service it's self, only one item each. Sorry.
By all means if there is anything left, then have what you want, but during the service it's self, only one item each. Sorry.
Not been a problem in the past.
Sep 30, 2009, 9:30 am
#758
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Sep 30, 2009, 9:48 am
#759
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,138
Originally Posted by Jenbel
Yes, I tend to reject the bird seed with a request 'can I have the cookie instead of the bird seed please?' when they try to give it to me with my can of coke.
Last edited by Jimmie76; Sep 30, 2009 at 10:07 am
Sep 30, 2009, 10:14 am
#760
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I came to the conclusion that I'd rather see the fares go up £10-15 for LHR-CDG for ET but offered a sandwich instead of a packet of biscuits/birdseed.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
Sep 30, 2009, 10:34 am
#761
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
Sep 30, 2009, 11:02 am
#762
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
I came to the conclusion that I'd rather see the fares go up £10-15 for LHR-CDG for ET but offered a sandwich instead of a packet of biscuits/birdseed.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
Sep 30, 2009, 11:14 am
#763
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
I came to the conclusion that I'd rather see the fares go up £10-15 for LHR-CDG for ET but offered a sandwich instead of a packet of biscuits/birdseed.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
I don't choose an airline for low fares. I choose on the basis of convenience etc. Birdseeds and biscuits make BA less convenient for me, because if I want a bite to eat, I have to get something beforehand.
One room of people in Waterside decide fares. One room of people in Waterside look at the cost base and try to reduce it. There is unlikely to be any contact between the two. If by some fluke 'fare level x pax numbers > costs' then BA makes a profit.
Saying fares should go up £2 to pay for a sandwich makes as little sense to BA as saying that you should pay less for flights on older planes which are fully depreciated, or that fares should drop if fuel costs fall.
Sep 30, 2009, 11:17 am
#764
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Yes... but god forbid you ask for 2 alcoholic drinks... soon they will be getting us to ration a single bottle of wine between two or something stupid like that...
