BA are definately watching this forum and acting on comments!
Jan 15, 2008, 10:20 am
#46
Join Date: Nov 2007
Location: MKE
Programs: BA Gold, DL PM, Hilton Gold
Posts: 2,241
Good on BA agent
I have to say I'm impressed the agent went to the trouble of making a personal appearance to make the apology -- rather than sending a generic email, or some such.
When customer service is good, pax comment and are happy!!
Dave
When customer service is good, pax comment and are happy!!
Dave
Jan 15, 2008, 11:31 am
#47
Join Date: Apr 2007
Posts: 1,753
Very, Very Impressed
This isn't a BA thing at all. It's one of many people like him/her who are imaginative, professional, appreciative of their ability to help and passionate about what they do. Whilst this might be the first time his/her actions have spawned a thread on FT, I bet he/she has been doing this kind of stuff for years. And, quietly, without fanfare, for many more to come.
So, 11/10 from me and, I hope, an invitation to a Garden Party. Or something. ^
So, 11/10 from me and, I hope, an invitation to a Garden Party. Or something. ^
Jan 15, 2008, 11:49 am
#48
Join Date: Jan 2003
Posts: 3,775
Trust me - there are a lot of BA people watching this forum, some in elevated positions. I don't think you would find Willie Walsh a frequent lurker, or contributor, but I fully expect our management team bring to his attention any points of which they feel he should be aware. (I know for a fact the CEO of Continental is alerted to snippets fron the CO part of the FT forum!)
Jan 15, 2008, 11:54 am
#49
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Location: Argentina
Posts: 40,211
Trust me - there are a lot of BA people watching this forum, some in elevated positions. I don't think you would find Willie Walsh a frequent lurker, or contributor, but I fully expect our management team bring to his attention any points of which they feel he should be aware.
Jan 15, 2008, 1:20 pm
#51
Join Date: Nov 2007
Location: MKE
Programs: BA Gold, DL PM, Hilton Gold
Posts: 2,241
FT, Airlines, and the Numbers
Yes, CO has an "official" voice on FT. You'll find mention of it in the sticky. Why? As he points out -- free focus group. And lets face it, it is. Why pay a pollster when you have people who fly frequently and will answer (loudly sometimes) for free? It is good business sense. It also is a free way to respond to customers questions/concerns/whyfore.
And, as I believe he said in a magazine article about CO presence in forums/web groups/etc, "They know our programs better than we do."
I would hope BA would take advantage of all the free advise they get here -- or at least listen, even if they don't "establish" an official presence. You never know where the next good idea will be from.
Dave
And, as I believe he said in a magazine article about CO presence in forums/web groups/etc, "They know our programs better than we do."
I would hope BA would take advantage of all the free advise they get here -- or at least listen, even if they don't "establish" an official presence. You never know where the next good idea will be from.
Dave
Jan 15, 2008, 1:27 pm
#52
Join Date: Jan 2007
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BA are certainly aware of FT, and have also run what I assumed to be an experimental private discussion group for a short period in which they ellicited opinions on parts of their operation.
Jan 15, 2008, 1:29 pm
#53
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
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Jan 15, 2008, 1:37 pm
#54
Join Date: Apr 2005
Location: UK
Programs: IC Hotels Spire, BA Gold
Posts: 8,668
In the summer of 2005 these two flew into London from YUL specifically to meet around 10 of us UK based E and SE tier members who regularly posted on Flyertalk. Plus their European H/O Operations and a VP of their Aeroplan FF scheme attended from YUL as well.
We spent a morning exchanging views on AC's service, possible improvements we thought would benefit us and they also informed us of their plans and sought feedback.
Left me feeling most impressed ^
Jan 15, 2008, 1:53 pm
#55
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Jan 15, 2008, 2:14 pm
#56
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Jan 15, 2008, 2:15 pm
#57
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Jan 15, 2008, 2:22 pm
#58
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Jan 15, 2008, 2:46 pm
#59
Join Date: Aug 2007
Location: London, United Kingdom
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Jan 15, 2008, 3:31 pm
#60
Join Date: Apr 2001
Location: London, UK
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Posts: 6,070
No, not through Lyndsay, he joined to help with the seating issues when the new policy came in, as per How to tell BA about ba.com seating errors