Call centre unavailable 8 April 24
Apr 8, 2024, 2:54 am
#1
Original Poster
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
Call centre unavailable 8 April 24
I have called the call centre at least four times this morning to be told that they cannot hear the callees and that I should try again in a couple hours.
I am needing to change a flight departing in less than four hours. Might I be offered a refund if they are not available in time to process a change?! Or do I need to drive to the airport and visit the ticketing desk so I don't lose the money?
I am needing to change a flight departing in less than four hours. Might I be offered a refund if they are not available in time to process a change?! Or do I need to drive to the airport and visit the ticketing desk so I don't lose the money?
Apr 8, 2024, 2:57 am
#2
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,008
I think you will just need to keep trying to call unfortunately, maybe try some of the phone numbers for other countries?
Apr 8, 2024, 3:23 am
#4
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,088
I would be trying Twitter DM or the chat bot (if you keep asking for an agent you will get one).
Airport ticket desks no longer exist, an agent may be empowered to move the flight to another service on the exact same route, but usually they too would call up an area of ARC or the contact centre and presumably have the same telephony issues.
Airport ticket desks no longer exist, an agent may be empowered to move the flight to another service on the exact same route, but usually they too would call up an area of ARC or the contact centre and presumably have the same telephony issues.
Apr 8, 2024, 8:26 am
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,088
Depending on the ticket rules, that isn't always a good idea, hence the other suggestions previously suggested. Many tickes are relatively generous on rebooking options and relatively ungenerous on cancellations.
Apr 8, 2024, 8:38 am
#7
Original Poster
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
I understand, but what could I do? Their communication channels were down, even the online chat said the queue was full and I should come back later. The online "Manage My Booking" never worked for this ticket either.
I'm not asking for a refund based on the fare rules, but a refund due to their inability to allow me to communicate my desire to change the ticket!
I'm not asking for a refund based on the fare rules, but a refund due to their inability to allow me to communicate my desire to change the ticket!