Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 64,370
I would be trying Twitter DM or the chat bot (if you keep asking for an agent you will get one).
Airport ticket desks no longer exist, an agent may be empowered to move the flight to another service on the exact same route, but usually they too would call up an area of ARC or the contact centre and presumably have the same telephony issues.