DYKWIA | 2023 edition
#136
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,770
Putting aside his tweets and behaviour, is he not correct about the meal service? Service standard in CE is A to F, regardless of status or CIV score. Since BA started only loading two salads on each flight, I've switched some of my bookings from 1F to 1A in order to avoid "prior customer selection".
I've seen (paper) boarding passes in various cabins where there is zero mention of Gold, silver, bronze etc. on them, yet they've been dealt with first by the crew for orders etc.
I personally doubt there can be too may GGLs or whatever at any given time sitting in say WT+, or even WT at the end of the day, yet zero preferential treatment is offered there even though I could have status well above all the blues etc.
Perhaps the gentleman in question has received "preferential" treatment before, perhaps more than once, and therefore expects it.
We know from other threads that a lot people don't believe that anyone else could possibly have the same status level as them, or there's no way 100 people are in group 1.
As for a salad, I certainly would not be disappointed not to get one (only time I've ever missed out was when I wanted a cheese plate on 2 AA flights and they'd all gone).
#137
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,950
#138
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,950
#139
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,738
I think even if the service standard is normally A to F (don't ask me if it is, I don't know), it's still totally DYKWIA to tweet complaining about it, even without the mention of status like this. A simple note to customer service after the fact would be a much better way to handle.
#140
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 711
Doc Copper
#141
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,770
I think even if the service standard is normally A to F (don't ask me if it is, I don't know), it's still totally DYKWIA to tweet complaining about it, even without the mention of status like this. A simple note to customer service after the fact would be a much better way to handle.
Twitter seems to be responded to far more by BA (and other airlines). It's public, so anything negative will be out there rather than solely being in some random office with a (digital) waste paper basket.
Maybe not the best way of doing things, but drunken texts / messages / tweets etc. are common......sure we all don't think before we act especially if seeing the red mist and our judgement is obscured?
#143
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
Well, I've been in 1A before and they've started at 1F and vice versa. Other threads in the forums have had comments about the crew making sure people sitting in random seats had their orders placed first.
I've seen (paper) boarding passes in various cabins where there is zero mention of Gold, silver, bronze etc. on them, yet they've been dealt with first by the crew for orders etc.
I personally doubt there can be too may GGLs or whatever at any given time sitting in say WT+, or even WT at the end of the day, yet zero preferential treatment is offered there even though I could have status well above all the blues etc.
Perhaps the gentleman in question has received "preferential" treatment before, perhaps more than once, and therefore expects it.
We know from other threads that a lot people don't believe that anyone else could possibly have the same status level as them, or there's no way 100 people are in group 1.
As for a salad, I certainly would not be disappointed not to get one (only time I've ever missed out was when I wanted a cheese plate on 2 AA flights and they'd all gone).
I've seen (paper) boarding passes in various cabins where there is zero mention of Gold, silver, bronze etc. on them, yet they've been dealt with first by the crew for orders etc.
I personally doubt there can be too may GGLs or whatever at any given time sitting in say WT+, or even WT at the end of the day, yet zero preferential treatment is offered there even though I could have status well above all the blues etc.
Perhaps the gentleman in question has received "preferential" treatment before, perhaps more than once, and therefore expects it.
We know from other threads that a lot people don't believe that anyone else could possibly have the same status level as them, or there's no way 100 people are in group 1.
As for a salad, I certainly would not be disappointed not to get one (only time I've ever missed out was when I wanted a cheese plate on 2 AA flights and they'd all gone).
#144
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,563
#145
Join Date: Nov 2022
Programs: British Airways Executive Club - Silver, Nectar, Tesco
Posts: 1,003
#146
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
#147
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
as a 1D card holder, i cannot recall ever having service start anything other than a-c first even as a lowly non-prem ggl.
#148
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
Indeed, quite often actually, it mostly appears as to what is convenient for the crew at the time. I really cannot be bothered if sitting in A and they serve F first. I have quite frequently also had the whole of row 2 served before row 1 as the inflight manager is still rummaging around in the pantry while the other staff member serves row 2.
#149
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,267
I fly Domestics a few times a month and will sit in 1A where I can. The service standard as to A or F first is split 50:50. Sometimes, I think my having headphones on makes the crew go to F first. But if there is a a service standard of A to F, then I would say it is applied as often as checking carry-on dimensions at the gate.
On one occasion, travelling to ABZ, a late cancellation meant Mrs Harry and myself were back in row 5 (out of 5). Before service started, the IFL came to us to check what we wanted and said they would make sure they saved these for us. Service was front to back so we were served last, but did get our first choice.
Like everything everywhere, a pleasant greeting with a warm smile seems to lead to a positive service experience.
On one occasion, travelling to ABZ, a late cancellation meant Mrs Harry and myself were back in row 5 (out of 5). Before service started, the IFL came to us to check what we wanted and said they would make sure they saved these for us. Service was front to back so we were served last, but did get our first choice.
Like everything everywhere, a pleasant greeting with a warm smile seems to lead to a positive service experience.
#150
Join Date: Oct 2013
Location: London, UK
Programs: BAEC GGL/CCR; TK Elite; ITA Executive; Hilton Diamond; Marriott Bonvoy Platinum
Posts: 1,551
Def the opposite experience for me - I always prefer 1F if available, my second choice being 1A. Either way, quite random service in my experience, A to F and F to A.