Qantas miles not credited
Feb 4, 2023, 1:25 am
#31
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,558
I'm still struggling to get my claim resolved with BAEC from my QF flights in November. I can't find my past flight details in my QF account in order to check the fare classes - can anyone please advise or would I be better off asking on the QF board? (I did at least note down my PNR and ticket numbers but I don't have BPs as they were in the QF app.)
Feb 4, 2023, 2:12 am
#32
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,022
Agree something is very broken both ways. Getting some of my BA flights to credit to QF has taken at least 6 months and multiple claims, emails, calls to Qantas. In one case QFF told me to ask BA for a letter confirming I was on their flight. To my surprise, BA actually made that really simple to request and receive.
Feb 4, 2023, 7:37 am
#33
Join Date: Oct 2006
Location: Reading, England
Programs: BAEC Silver
Posts: 145
If crediting to BAEC flights should not be in "QF account", if by QF account you mean a QF ffp account. Having both a QF & BAEC ff accounts can be problematic if logged in when making bookings.
Do you have the pdf e-ticket, as sent by email? QR Qatar manage booking takes an e-ticket, but your e-ticket may be dead now the flight has been taken.
Always best to keep all documentation, screen shots until flight post.
Do you have the pdf e-ticket, as sent by email? QR Qatar manage booking takes an e-ticket, but your e-ticket may be dead now the flight has been taken.
Always best to keep all documentation, screen shots until flight post.
BTW is the BAMissingAvios account still active?
Oct 27, 2023, 1:36 am
#34
Join Date: Feb 2004
Location: UK/France
Programs: BA Lifetime Gold, EY Plat, etc
Posts: 351
Regrettably this still seems to be an issue. D Fare Class booking ticketed and operated by QF (MEL-PER-LHR) 17th October has not posted and the Online Partner Claim on BA shows Rejected after I used it to chase up. I have the BP and eticket but what a pain to chase this up and it shouldnt be necessary for such a clear cut case (by comparison a separate ticket issued and operated by QR for the outbound posted after 2 days).
Updated to add that Avios &TPs posted within 24hrs of filing a follow up claim after first rejection using the process given on the BA website and attaching scans of the Boarding passes and etickets. No phone calls necessary.
Updated to add that Avios &TPs posted within 24hrs of filing a follow up claim after first rejection using the process given on the BA website and attaching scans of the Boarding passes and etickets. No phone calls necessary.
Last edited by Robespierre; Oct 31, 2023 at 6:54 am Reason: Updated after points/TPs credited
Oct 27, 2023, 5:01 am
#35
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,754
QF flights on a 125 ticket seem to credit quickly, those on a 081 ticket seem to be 50/50 and need to be followed up, rejected and then manually argued for. That is my experience.