tuonopepper

Still nothing from BA, chased via DM and got a standard 'it's in the right queue' response.

I did however this morning get a response from VS on the Denied boarding claim, it makes BA look good. Now bare in mind the claim was raised after a CS case was raised with all the details and very clearly stated IDB, in both the CS case file and EC claim.

This is what they sent back, not only do they seem to think we travelled on the flight they chucked us off, they seem to think it travelled back in time......
Thank you for your EC Compensation Application Form. We have now reviewed your claim in relation to the following flight:
"Flight Number VS004
Scheduled Date of departure 20th December 2022.
Departure Airport New York JFK
Arrival Airport London Heathrow

We regret to advise that we have declined your claim on the grounds that you arrived at your destination within 3 hours of your scheduled arrival time and therefore are not eligible for EC Compensation.

Your original scheduled arrival time into London Heathrow was 06:30 on 20th of December and your actual arrival time was 06:16 on 20th of December. It reached before 14 Minutes.

We offer our sincere apologies for the inconvenience caused by the disruption to your flight and any disappointment this decision brings."

I shall ask them which other routes they have that can also do time travel.....as well as a few other choice words.

CKBA

Okay... 8 weeks is up and no sign of any compo. Looks like it's the CEDR route now... .

salut0

I’m not quite at 8 weeks but have been getting stupid apology emails every week or so, like this:

salut0

Checked my bank account today and found two of the three UK261 compensation payments of GBP520 for our cancelled BA172 on Dec 19th had been deposited a few days ago, along with all the expenses we’d claimed.

Turns out BA sent an email (which somehow I missed!) on Feb 17th promising to deposit the money within “28 business days”. Payment hit account on March 3rd.

I’ve sent them a response to the other customer service ticket I had originally opened with my own claim, since it was a separate PNR. I’ll let you know when I hear back!

Good luck to all others seeking their comp here!

tuonopepper

Good to know, still waiting here. Will give them to end of month then CEDR them.

CKBA

I gave BA a ring a couple of weeks ago: the agent I spoke to said that they would deal with it the following day 'when they were in the office' - sure enough, email the following day saying that it had been approved, and the $$ appeared in my account a couple of days ago.

billinghamn

I am still waiting for my invol downgrade and original routing credit (ORC).

tuonopepper

So my well documented nightmare of a trip that led to this thread has finally had all the BA EC claims worked through.

2 were fairly simple, cancelled day flight from BOS/LHR 3 days before departure - no arguement just took 90 days to work through the system. No arguement on the overnight cancellation on the night the flight planning system went down, also all expenses paid - again just took the 90+ days.

3rd aspect went to CEDR - MAN to LHR flight was delayed due to faulty baggage loading equipment, leading to missed connection and arrival into AUS so 6 hours late. BA tried to blame MAN airport for some reason, I took it to CEDR and today (flight was Dec 12th) was offered £520 by BA.

You'll maybe recall the VS denied boarding debacle, well VS and BA kept blaming each other, I lodged it with ADR (VS) as feel VS are more culpable. ADR think there's a case and that is pending airline response by Aug 6th so still that one is still pending.....

I was on a work trip but my daughter paid for a ticket to come along, her PE ticket cost £900 and she's had £1560 EC comp out of BA........
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salut0

Congratulations and delighted to hear that your daughter made a net profit on her compensation (not taking into account the time and hassle of course which you presumably expended pushing for the resolution you got here).

tuonopepper

All I can say is if you believe you have a genuine claim, don't give up and stick at it. The process is slow but does seem to work.