Is the BA Customer Service email address classified?
Oct 14, 2022, 8:15 am
#1
Original Poster
Join Date: Feb 2018
Programs: BAEC Gold, Onyx Platinum
Posts: 154
Is the BA Customer Service email address classified?
I just wanted to enquire why an accepted delay and hotel claim is taking more than 3 months, I just want to know I haven't been forgotten.
I wrote a very nice email to the address on the original claim to find it is 'unattended' and won't recieve mail.
Having just spent 15 minutes searching the BA site - am I right in concluding there is no customer service email address that is attended?
I can't find anything on my Gold page either.
Even the bloody chat bot didn't recognise my question and just wound me up further.
Is it a secret or am I missing something?
I wrote a very nice email to the address on the original claim to find it is 'unattended' and won't recieve mail.
Having just spent 15 minutes searching the BA site - am I right in concluding there is no customer service email address that is attended?
I can't find anything on my Gold page either.
Even the bloody chat bot didn't recognise my question and just wound me up further.
Is it a secret or am I missing something?
Oct 14, 2022, 8:20 am
#2
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
Did you process your claim through this route?
That normally works for most.
https://www.britishairways.com/trave...service-portal
If the email that you received was unattended, id make a further claim , based on you waiting the months you have.
That normally works for most.
https://www.britishairways.com/trave...service-portal
If the email that you received was unattended, id make a further claim , based on you waiting the months you have.
Oct 14, 2022, 8:20 am
#3
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,996
You should be able to click on the link in the email acknowledging your claim. This will take you to a web form where you can add to your claim and chase - albeit this is unlikely to speed anything up due to the current backlog.
Oct 14, 2022, 8:45 am
#4
Original Poster
Join Date: Feb 2018
Programs: BAEC Gold, Onyx Platinum
Posts: 154
Thank you both for the prompt answers.
Having written such a nice email I want to send it rather than start again with a form.
I've found Sean's email so maybe his PA will escalate or loose it for me!
Having written such a nice email I want to send it rather than start again with a form.
I've found Sean's email so maybe his PA will escalate or loose it for me!
Oct 14, 2022, 10:21 am
#6
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,354
No, there is an email that GGLs can use instead of calling but you have to give lots of information including your exec no. to use it.
Oct 14, 2022, 10:47 am
#7
Join Date: Aug 2012
Programs: BA Executive Club, AS Airlines Mileage Plan
Posts: 981
You can upload and attach documents to the website claim form. So you could send your nicely-written email explanation that way. Better yet, you can add attachments to an existing claim, which you apparently have. I believe it took weeks to get acknowledgement of my recent claim, with the claim number.
Oct 14, 2022, 11:19 am
#8
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,546
Almost all companies all those "no reply" emails. It doesn't mean that it is classified, just that it is an automated mailbox which is not manned. KARFA gave the right directions. You click and you can copy and paste (or if need be attach) the proper message you already wrote.
Oct 14, 2022, 12:06 pm
#9
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Essentially, there isn't one. The webform fills in the fields CR need to create a case in the database automatically, instead of someone having to parse a written email for necessary information that may or may not (and usually isn't) there.
It should be possible to update the case and upload additional documents afterwards.
It should be possible to update the case and upload additional documents afterwards.
Oct 14, 2022, 12:40 pm
#10
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
if you never used the webform initially and/or dont have that link in your email response from BA, submit it again via the webform.
then they will reply with a link for you to click for updates etc as per KARFA post above.
Last edited by crazyarmadillo; Oct 14, 2022 at 12:49 pm Reason: corrected KARFAs name! sorry KARFA!!