Missing Tier Points and Avios
Aug 4, 2022, 3:12 pm
#31
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,487
I sent in the info via the web interface after the ticket number was rejected 3 times, and the avios and TPs posted in about 3 days (I also received an email just before they posted - not sure if being Gold helped).
Aug 4, 2022, 3:23 pm
#32
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 921
Followup on my post:
Called the Gold BA line, talked to agent who couldn't see my past AA flight. (Ticket number did not exist according to them) Told me to call AA to get the BA record locator. Called AA, who said that wasn't a thing, and wouldn't help even if they could get it. While on phone with AA agent, they called their OneWorld contact, who then filled out the proper info into an email to send to BA to correct the missing tier points and avios. I was asked to wait about a week for the account to be updated with the missing items. Now I wait and see if it posts.
Called the Gold BA line, talked to agent who couldn't see my past AA flight. (Ticket number did not exist according to them) Told me to call AA to get the BA record locator. Called AA, who said that wasn't a thing, and wouldn't help even if they could get it. While on phone with AA agent, they called their OneWorld contact, who then filled out the proper info into an email to send to BA to correct the missing tier points and avios. I was asked to wait about a week for the account to be updated with the missing items. Now I wait and see if it posts.
Aug 5, 2022, 9:54 am
#33
Original Poster
Join Date: Jun 2022
Programs: BA Executive Club - Silver
Posts: 8
As an update, i have now received both Avios and Tier Points for my Singapore trip.
Escalating it a few times seemed to speed up the process. the live chat function within executive club is an extremely handy tool, especially with current call waiting times.
Escalating it a few times seemed to speed up the process. the live chat function within executive club is an extremely handy tool, especially with current call waiting times.
Aug 10, 2022, 12:10 pm
#34
Join Date: Jul 2009
Location: WAS
Programs: BA Gold, HH
Posts: 673
Final follow-up: Correct avios and tier points posted to my acct on 8 August. I think I got lucky with the AA agent who had a OneWorld contact b/c this correction was done in just under a week. Hope others in this thread having issues with their accts are able to get things corrected soon.
Aug 10, 2022, 12:25 pm
#35
Join Date: Aug 2022
Programs: United GS, BAEC GGL, IHG Diamond, Hilton Diamond, Marriott Titanium
Posts: 466
I'm still waiting to get 2 flights posted (one from July 1st and one from July 29th) which is frustrating as I should be gold by the end of this month but need the points credited.
Aug 12, 2022, 2:50 am
#36
Join Date: Aug 2022
Programs: United GS, BAEC GGL, IHG Diamond, Hilton Diamond, Marriott Titanium
Posts: 466
365 TPs to go...
Aug 18, 2022, 2:13 pm
#37
Join Date: Aug 2022
Posts: 6
I’ve had a response through the web interface via email saying that they have posted my Avios and tier points from the Alaskan flights that were missing. Let’s see if it happens - said could take 28 days. The web interface worked though and they did get back to me. Looks like the web interface is definitely one of the better ways to contact BA.
Aug 19, 2022, 10:32 pm
#38
Join Date: Dec 2015
Posts: 17
Welcome to Flyertalk and welcome to the BA Forum.
There are quite a few threads on this topic now, and in the other threads the routes which have worked include
- ringing BAEC and asking for them to be credited
- using Twitter by Follow and then Direct Message
- log a general purpose webform via ba.com/complaints - you need to select "an issue with Membership Benefits" to get to a webform.
- using the Chat facility which comes up after logging in and the going to ba.com/contact-us
There is also this email address, but accounts vary as to whether emails get processed or not:
send membership number, date of birth, email address and postcode to [email protected]
There are quite a few threads on this topic now, and in the other threads the routes which have worked include
- ringing BAEC and asking for them to be credited
- using Twitter by Follow and then Direct Message
- log a general purpose webform via ba.com/complaints - you need to select "an issue with Membership Benefits" to get to a webform.
- using the Chat facility which comes up after logging in and the going to ba.com/contact-us
There is also this email address, but accounts vary as to whether emails get processed or not:
send membership number, date of birth, email address and postcode to [email protected]
Sep 14, 2022, 8:12 am
#39
Join Date: Aug 2022
Programs: United GS, BAEC GGL, IHG Diamond, Hilton Diamond, Marriott Titanium
Posts: 466
Sorted in the end but very slow!
Sep 15, 2022, 9:22 am
#40
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 527
Does BAEC have a policy of process missing point claims differently depending on BAEC status?
I've noticed over the last few months claims for missing points on my gold BAEC account are processed within 2 or 3 workings days even when the carrier is Iberia, American etc.
Claims made for missing Avios on other accounts in my household (mixture of Blue, Bronze and Silver) get processed at a much slower pace (2 or 3 weeks or not even processed) even when claims are for the same flight for several passenger and the claims are submitted over the phone during a single phone call (I have 3rd party authority of some of the accounts). Non gold BAEC for Iberia flights usually seems to get a email several days later advising the claim has been referred to Iberia, however when the claim is on my gold account it is granted within 2 or 3 days without the intervening email about needing to refer to Iberia.
Just curious if this an unpublished enhancement (temporary or permanent) with the way gold BAEC accounts are actioned by the back office? It isn't anything to do with the agent taking the call as the claims are submitted via the BAEC gold contact number seconds apart.
If this happened as a one off I would put it down to chance but the different timescales have repeated several times with the gold card account getting actioned much faster than other tiers.
I've noticed over the last few months claims for missing points on my gold BAEC account are processed within 2 or 3 workings days even when the carrier is Iberia, American etc.
Claims made for missing Avios on other accounts in my household (mixture of Blue, Bronze and Silver) get processed at a much slower pace (2 or 3 weeks or not even processed) even when claims are for the same flight for several passenger and the claims are submitted over the phone during a single phone call (I have 3rd party authority of some of the accounts). Non gold BAEC for Iberia flights usually seems to get a email several days later advising the claim has been referred to Iberia, however when the claim is on my gold account it is granted within 2 or 3 days without the intervening email about needing to refer to Iberia.
Just curious if this an unpublished enhancement (temporary or permanent) with the way gold BAEC accounts are actioned by the back office? It isn't anything to do with the agent taking the call as the claims are submitted via the BAEC gold contact number seconds apart.
If this happened as a one off I would put it down to chance but the different timescales have repeated several times with the gold card account getting actioned much faster than other tiers.