Even CCR staff have given up on BA
Jul 1, 2022, 5:07 am
#16
Original Poster
Join Date: Jul 2010
Location: RTW
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Am sure you're totally on top of this Bullswood , but if you've cancelled sectors, please make sure that your return to SFO (if you're returning to SFO) is protected. I'm sure you won't want to check in for the return, only to find that the sector has disappeared.
Jul 1, 2022, 5:13 am
#17
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Just ring YouFirst and get this double checked. They can also speed up the refund if necessary.
Jul 1, 2022, 5:18 am
#18
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
‘Thanks but I do actually want to cancel the full remaining itinerary after they "dumped" us at LHR - i.e. LHR/ZRH/LHR/SFO. ‘
Sorry to hear of your experience.
Is this the nuclear option C-W-S mentioned In #2 and can you then get BA to fly you back to SFO. If so is at at your convenience?
Of course you may not wish to set foot on BA metal ever again!?
Sorry to hear of your experience.
Is this the nuclear option C-W-S mentioned In #2 and can you then get BA to fly you back to SFO. If so is at at your convenience?
Of course you may not wish to set foot on BA metal ever again!?
Jul 1, 2022, 5:19 am
#19
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Join Date: Jul 2010
Location: RTW
Posts: 677
Tks c-w-s. Yes, I guess I'll have to phone - the email to YouFirst was an initial and clearly unsuccessful attempt, though their stupid response did add some humour, I suppose...
Last edited by Bullswood; Jul 2, 2022 at 1:56 am
Jul 1, 2022, 5:36 am
#20
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 677
‘Thanks but I do actually want to cancel the full remaining itinerary after they "dumped" us at LHR - i.e. LHR/ZRH/LHR/SFO. ‘
Sorry to hear of your experience.
Is this the nuclear option C-W-S mentioned In #2 and can you then get BA to fly you back to SFO. If so is at at your convenience?
Of course you may not wish to set foot on BA metal ever again!?
Sorry to hear of your experience.
Is this the nuclear option C-W-S mentioned In #2 and can you then get BA to fly you back to SFO. If so is at at your convenience?
Of course you may not wish to set foot on BA metal ever again!?
Jul 1, 2022, 5:36 am
#21
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No, because the OP hasn't asked BA for an immediate flight back plus it appears the OP also has found another reason for the travel. This provision only exists if the flight doesn't serve any purpose in relation to the passenger's original travel plan.
Jul 1, 2022, 7:07 am
#22
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
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So. OP, how are you getting back to SFO?
I would have thought that the C-W-S nuclear option would be justified punishment for BA. They would, after all, have flown you and your family SFO-LHR-SFO free of charge and fully refunded your original itinerary.
I would have thought that the C-W-S nuclear option would be justified punishment for BA. They would, after all, have flown you and your family SFO-LHR-SFO free of charge and fully refunded your original itinerary.
Jul 1, 2022, 7:23 am
#23
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Yes, but as c-w-s says, for that option (i.e. to prove that the reason for the journey is no longer possible) my guess is that we'd have to also abandon the second half of our trip (a UK VFR stay) and return to SFO pretty much immediately, which would be self-defeating even if it did "punish" BA.
Jul 1, 2022, 7:36 am
#24
Join Date: May 2012
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Yes, but as c-w-s says, for that option (i.e. to prove that the reason for the journey is no longer possible) my guess is that we'd have to also abandon the second half of our trip (a UK VFR stay) and return to SFO pretty much immediately, which would be self-defeating even if it did "punish" BA.
I was just curious since presumably your return sector to SFO which you have now cancelled was part of your journey home to Oz. That will need rearranging now which might also be challenging in the current situation.
Jul 1, 2022, 7:38 am
#25
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Join Date: Jul 2010
Location: RTW
Posts: 677
Fully understand. At least salvage what you can from this experience.
I was just curious since presumably your return sector to SFO which you have now cancelled was part of your journey home to Oz. That will need rearranging now which might also be challenging in the current situation.
I was just curious since presumably your return sector to SFO which you have now cancelled was part of your journey home to Oz. That will need rearranging now which might also be challenging in the current situation.
Jul 1, 2022, 8:21 am
#26
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
Yes, but as c-w-s says, for that option (i.e. to prove that the reason for the journey is no longer possible) my guess is that we'd have to also abandon the second half of our trip (a UK VFR stay) and return to SFO pretty much immediately, which would be self-defeating even if it did "punish" BA.
That’s why I asked if it was “at your convenience?’
Jul 1, 2022, 8:54 am
#27
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Jul 1, 2022, 9:47 am
#28
Join Date: Jan 2015
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Jul 1, 2022, 10:01 am
#29
Join Date: Aug 2011
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I recently volunteered to walk an elderly lady in tears from the CCR to A17 (and then all the way to the Sofitel) - CCR staff apologized that they couldn't organize hotel etc and that only A17 could do it and that they have no staff to get that lady a hotel and help her get out of the airport. And while talking about staff. I had dinner in the CCR that evening (like 9pm ish) and had the same waiter for breakfast there next morning... He did tell me he had volunteered for extra shifts after I asked. Still - it's a sad state of affairs there
Jul 1, 2022, 10:17 am
#30
Original Poster
Join Date: Jul 2010
Location: RTW
Posts: 677
I recently volunteered to walk an elderly lady in tears from the CCR to A17 (and then all the way to the Sofitel) - CCR staff apologized that they couldn't organize hotel etc and that only A17 could do it and that they have no staff to get that lady a hotel and help her get out of the airport. And while talking about staff. I had dinner in the CCR that evening (like 9pm ish) and had the same waiter for breakfast there next morning... He did tell me he had volunteered for extra shifts after I asked. Still - it's a sad state of affairs there
Old ladies leaving the CCR in tears and having to be looked after by fellow passengers is a million miles from those cheesy, self-congratulatory short stories on BA TV, but as you say, there are still individual staff members with enough personal pride to keep themselves going despite the leadership shambles.