Claiming missing TPs for Alaska Airlines flights
Jan 30, 2022, 9:58 pm
#16
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 187
If you are on an iPhone you can scroll down to the bottom of the wallet app you can view expired passes. I took screenshots and sent them in.
Jan 30, 2022, 10:31 pm
#17
Join Date: Jun 2021
Location: DFW
Programs: AA EXP, BAEC Gold, IHG Platinum
Posts: 320
Well as luck would have it, my OCD self deleted the passes since they were expired. What a hassle. I'll see if AS can provide anything to evidence I flew the flights aside from the receipt from when I purchased the ticket. I should earn 640 TPs on the mileage run I flew so I'd be quite miffed, to say the least, if it didn't post.
Feb 15, 2022, 10:59 am
#19
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
Feb 15, 2022, 3:11 pm
#20
Join Date: Jan 2012
Location: London
Programs: BAEC GGL, BA Amex PP
Posts: 1,051
I had this issue in November sitting at 1120 TPs (5 off gold) and just waiting forever for AS to post which wasn't ever going to happen - something hasn't quite worked with the integration into OW. Anyway I used www.BA.com/ecsupportingdocs to submit my claim - just needed the AS e-ticket email which had all the flight numbers and booking classes on it and 2 detailed explanations why it was enough - they still managed to make it sound like it was my fault for not putting my EC number in (yet the booking email had it clear as day!). Alternatively, the BAmissingavios account here is also recommended.
Feb 15, 2022, 3:39 pm
#21
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
Yes, the way I did it was to submit a claim via https://www.britishairways.com/en-gb...ting-documents and to upload both the original e-ticket / itinerary that shows the booking classes *and* the boarding passes.
I am not sure that the problem with posting is due to the OW integration. Everything seemed to work just fine until BA did its Executive Club upgrade last year. I had multiple flights with AS back in July that posted correctly (albeit in a single batch, and after the final flight had been taken) but my flights in November didn't post and needed to be credited manually.
I am not sure that the problem with posting is due to the OW integration. Everything seemed to work just fine until BA did its Executive Club upgrade last year. I had multiple flights with AS back in July that posted correctly (albeit in a single batch, and after the final flight had been taken) but my flights in November didn't post and needed to be credited manually.
Feb 16, 2022, 11:43 pm
#23
Join Date: Feb 2022
Programs: British Airways
Posts: 6
I had an Alaska flight from Jan. 28 - Feb.5 2022, Avios NOT credited yet. I'm wondering by when they will *fix* this issue as I have a few other Alaska trips coming up later...
One question for those who successfully received Avios - do you have an Alaska login/account when you booked? I booked as Guest on Alaska airline
One question for those who successfully received Avios - do you have an Alaska login/account when you booked? I booked as Guest on Alaska airline
Feb 17, 2022, 10:28 am
#25
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
I had an Alaska flight from Jan. 28 - Feb.5 2022, Avios NOT credited yet. I'm wondering by when they will *fix* this issue as I have a few other Alaska trips coming up later...
One question for those who successfully received Avios - do you have an Alaska login/account when you booked? I booked as Guest on Alaska airline
One question for those who successfully received Avios - do you have an Alaska login/account when you booked? I booked as Guest on Alaska airline
Feb 17, 2022, 10:45 am
#26
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
I'll wait a until the end of the month. Most annoying is that Alaska Airlines is not on the missing Avios dropdown and you get sent to the stupid fax form. That's ridiculous in 2022, I have to say.
Feb 21, 2022, 3:35 pm
#27
Join Date: Feb 2022
Programs: British Airways
Posts: 6
No, I don't have an Alaska Mileage Plan account. I book as Guest and enter my BAEC number as part of the booking process. Regarding the error, I'm going to assume you may have fat-fingered either the program from the drop-down list or your number or, perhaps, that there was a temporary glitch. I have not seen that error before and have had no issues entering my BAEC number when making an AS booking.
Feb 24, 2022, 11:53 pm
#29
Join Date: Jan 2007
Location: London, UK
Programs: BAEC Gold, AA Plat, Starwood Gold, AX Plat, Hertz Gold, Avis Preferred, Star Alliance Gold
Posts: 1,381
How long did it take for the TPs to post after you submitted the claim? Its been a month since I flew Alaska and submitted the claim recently. The email says 28 business days, but that seems excessive.
Feb 25, 2022, 3:42 am
#30
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
I sent a FlyerTalk private message to BAMissingAvios on Sunday 20 February (with name, booking reference, flight number, flight date, travel class, booking class, ticket number, Executive Club number), received a message on here the following day to send my Itinerary and Boarding Pass to an e-mail address. Did that and replied via here saying I'd done so. Avios credited the next day, Tuesday 22 February.
Simple and seamless.