Does the call center disconnect after 1 hour?
Aug 31, 2021, 11:21 am
#1
Original Poster
Join Date: Apr 2007
Posts: 563
Does the call center disconnect after 1 hour?
Called a couple of times from the US number... both times disconnected after being on hold for exactly 1h. No callback option.
Should I try early morning just when they open?
Thanks
Should I try early morning just when they open?
Thanks
Aug 31, 2021, 11:31 am
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,915
Hi,
There have been lots of reports of this happening ( I have been lucky to date with no need to call yet)
Mornings do seem to be best.
Regards
TBS
There have been lots of reports of this happening ( I have been lucky to date with no need to call yet)
Mornings do seem to be best.
Regards
TBS
Aug 31, 2021, 12:41 pm
#4
Join Date: Apr 2012
Location: STL
Programs: AA Lifetime Platinum
Posts: 504
I have been disconnected several times after holding on the phone line for exactly an hour. However if I call the US number after 8pm UK time then I get through within 20 to 45 minutes. Apparently the UK call center closes at 8pm UK time but they must route the US number through to some UK based agents because I have spoken to them between 10pm to 11pm in the UK, and the agents have been talking about how it is very late at night for them. I am physically located in the US and using the US number.
Aug 31, 2021, 2:20 pm
#7
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Vodafone goes beyond the one hour without issue! Which is needed on BAH! Another recent thread here
British Airways Disconnecting Call at 1 HOUR WAIT Timeframe!
British Airways Disconnecting Call at 1 HOUR WAIT Timeframe!
Sep 1, 2021, 1:37 am
#10
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 987
Last week I called from a land line and it took quite a long time to process a full refund for one flight and book another using an FTV. The phone cut off just as I was thanking the agent. I assumed it was my fault and that I had accidentally pressed a button on the handset. The agent called back shortly afterwards and told me that calls automatically cut off after one hour. He suggested that if I ever have a very long wait time before getting connected to an agent, I should keep an eye on the time and ask them to call me back if I am approaching the 1 hour cut-off.
Sep 1, 2021, 2:31 am
#11
Join Date: Oct 2009
Location: Central Scotland
Programs: BAEC Gold, Miles & More Silver, Privilege Club Silver
Posts: 544
Was on hold for over an hour on a land line last week got through then spent some time re-arranging a booking,, battery on my phone ran out first, luckily have another phone on that number. Great service from a Newcastle agent
Sep 1, 2021, 5:19 am
#12
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
This should absolutely be at the top of the list - if the call drops for any reason, the customer should be called back. There have been a few instances where I've been cut off, and having to call back through - even though you may have been half way through something - is ridiculous.