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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Dec 17, 2021, 2:20 pm
  #571  
 
Join Date: Oct 2021
Posts: 40
Originally Posted by windsock
Sent my request for double points at 1 month + 3 days on the 14th December, got answer/points on the 17th, although had a BA survey asking if I was happy with the service. Would have been happy with automatic double points ( as offered), but was happy with real human service doing it for me when I had queried.
what method did you use to achieve this? I’ve tried emaiing the social email at the top of this thread, Twitter and ‘gecsreplies’ but nothing!!
aviosasw is offline  
Old Dec 17, 2021, 4:02 pm
  #572  
 
Join Date: Mar 2015
Programs: BA GGL
Posts: 2,447
Originally Posted by aviosasw
what method did you use to achieve this? I’ve tried emaiing the social email at the top of this thread, Twitter and ‘gecsreplies’ but nothing!!
LIkewise. BA doesn't care and has no system in place to automatically post double TPs. It's approaching a scam system IMO.
mmxbreaks is offline  
Old Dec 18, 2021, 10:11 am
  #573  
 
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,950
Searching for a trip in February, I notice that some destinations are no longer marked with the red "double tier points" banner - even if it the trip should theoretically qualify. Neither Marrakech nor Bucharest seem to return the magic words, but if I keep all dates/details same and enter Tenerife, bingo it appears. Has there been an enhancement to this offer?
ajamieson is offline  
Old Dec 18, 2021, 11:20 am
  #574  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
Originally Posted by ajamieson
Searching for a trip in February, I notice that some destinations are no longer marked with the red "double tier points" banner - even if it the trip should theoretically qualify. Neither Marrakech nor Bucharest seem to return the magic words, but if I keep all dates/details same and enter Tenerife, bingo it appears. Has there been an enhancement to this offer?
It's just BA's disjointed and inept IT. I wouldn't worry. Just paid the balance on a BAH for next month, and the Double TP was clearly displayed in RED on the payment page.
T8191 is online now  
Old Dec 21, 2021, 11:54 am
  #575  
 
Join Date: Mar 2019
Posts: 138
Can anyone confirm that they got the double TP when booking flight+car, but never picking up the car.

With the extension of the promo I'm thinking about cancelling an August flight-only and rebooking flight+car to get the double TP. Don't want the car as someone else already has one.
sungod is offline  
Old Dec 21, 2021, 12:03 pm
  #576  
 
Join Date: Apr 2020
Location: LHR
Programs: Centurion BA GGL IHG Diamond
Posts: 134
Originally Posted by sungod
Can anyone confirm that they got the double TP when booking flight+car, but never picking up the car.

With the extension of the promo I'm thinking about cancelling an August flight-only and rebooking flight+car to get the double TP. Don't want the car as someone else already has one.
where have you seen they are extending the promo ? Thanks
Komodromou is offline  
Old Dec 21, 2021, 12:10 pm
  #577  
 
Join Date: Mar 2017
Programs: A3 *G, BA Gold, Marriott Plat
Posts: 52
Originally Posted by Komodromou
where have you seen they are extending the promo ? Thanks
On the first page of BA Holidays; promo has been extended to 31 Oct
ronald55 is offline  
Old Dec 21, 2021, 12:19 pm
  #578  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,354
Originally Posted by ronald55
On the first page of BA Holidays; promo has been extended to 31 Oct
This is promising. Could now get to GGL this year if I put my mind to it.
wilsnunn likes this.
firstlight is offline  
Old Dec 21, 2021, 12:21 pm
  #579  
 
Join Date: Apr 2020
Location: LHR
Programs: Centurion BA GGL IHG Diamond
Posts: 134
[QUOTE=ronald55;33832451]On the first page of BA Holidays; promo has been extended to 31 Oct[/QUOTE
]
Amazing news !
Komodromou is offline  
Old Dec 21, 2021, 1:16 pm
  #580  
 
Join Date: Oct 2003
Location: UK
Programs: SPG Gold, Hilton Gold, United Premier Exec, Virgin Gold
Posts: 328
To be honest it’s a great opportunity but the slow response and effort needed I wonder how many customers they are actually turning off because of this?
ade99 is offline  
Old Dec 21, 2021, 1:31 pm
  #581  
 
Join Date: Sep 2019
Posts: 268
Originally Posted by ronald55
On the first page of BA Holidays; promo has been extended to 31 Oct
Well spotted!

I note that this has also appeared on the BAH site (although it is contradicted by the T&Cs which still says 30 days)
'Bonus Tier Points will be awarded separately to standard Tier Points and within 60 days of your return flight...' Although eventually backdated, some will miss out if their tier points don't arrive in time for their next flight, having notionally achieved status.

The dates of both the end and start of the promotion have changed. This one does not appear to be an extension of the existing promo but a stand-alone promotion from 9th June to 31st October, restricted to two passengers up to 23rd August. Again the front page differs from the T&C's in that it says the promotion runs from the 24th August.
There is no mention of the existing promotion to 31st March. Presumably this is in situ. Although the T&Cs say that the terms can be varied at any time, BAH would surely not withdraw it?

I need to be a little more patient. TPs won't arrive by my year end, or in time for the next flight I have planned. Anyway, at this rate BA are going to need a considerably bigger lounge.

Last edited by Robert279; Dec 21, 2021 at 1:37 pm
Robert279 is offline  
Old Dec 21, 2021, 2:30 pm
  #582  
 
Join Date: Mar 2020
Programs: British Airways GGL/CCR, Hilton Diamond & Marriott Gold
Posts: 2,612
Originally Posted by Robert279
Well spotted!

I note that this has also appeared on the BAH site (although it is contradicted by the T&Cs which still says 30 days)
'Bonus Tier Points will be awarded separately to standard Tier Points and within 60 days of your return flight...' Although eventually backdated, some will miss out if their tier points don't arrive in time for their next flight, having notionally achieved status.

The dates of both the end and start of the promotion have changed. This one does not appear to be an extension of the existing promo but a stand-alone promotion from 9th June to 31st October, restricted to two passengers up to 23rd August. Again the front page differs from the T&C's in that it says the promotion runs from the 24th August.
There is no mention of the existing promotion to 31st March. Presumably this is in situ. Although the T&Cs say that the terms can be varied at any time, BAH would surely not withdraw it?

I need to be a little more patient. TPs won't arrive by my year end, or in time for the next flight I have planned. Anyway, at this rate BA are going to need a considerably bigger lounge.
The corporate types who normally use the lounge are not flying (and most complaining about status extensions) - so it should be ok....
PGberkshire is offline  
Old Dec 22, 2021, 1:21 am
  #583  
 
Join Date: Jun 2003
Location: United Kingdom
Programs: BA, Air NZ, Qantas
Posts: 183
Originally Posted by aviosasw
what method did you use to achieve this? I’ve tried emaiing the social email at the top of this thread, Twitter and ‘gecsreplies’ but nothing!!
I've tried the same and also the BA webmail. No reply not even an acknowledgement. Any suggestions how to actually contact BA?
air_boi is offline  
Old Dec 22, 2021, 2:39 am
  #584  
 
Join Date: Sep 2008
Location: LON
Programs: BAEC - Silver, Virgin Flying Club, Delta Skymiles
Posts: 229
Originally Posted by sungod
Can anyone confirm that they got the double TP when booking flight+car, but never picking up the car.

With the extension of the promo I'm thinking about cancelling an August flight-only and rebooking flight+car to get the double TP. Don't want the car as someone else already has one.
We did, inadvertently. Booked flight + car for two weeks in the US (visiting family, didn't even need the car as my parents have one for visitor use but we had to get from Chicago to Milwaukee-area). We got to the rental counter and were denied a car because Ts & Cs on the deal said we had to have UK licenses as we purchased the deal in the UK. Neither of us can drive in the UK but both have US licenses which we used to rent a car in Sweden the month before with no problem on the same deal.

At any rate, the double tier points posted for us, after I chased using the contact points stickied above. Hell, we even got extra Avios and tier points after UUA one way too which I didn't think was in the rules?
sondra_finchley is offline  
Old Dec 22, 2021, 3:30 am
  #585  
 
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
Originally Posted by Robert279
'Bonus Tier Points will be awarded separately to standard Tier Points and within 60 days of your return flight...' Although eventually backdated, some will miss out if their tier points don't arrive in time for their next flight, having notionally achieved status.

The dates of both the end and start of the promotion have changed. This one does not appear to be an extension of the existing promo but a stand-alone promotion from 9th June to 31st October, restricted to two passengers up to 23rd August. Again the front page differs from the T&C's in that it says the promotion runs from the 24th August.
There is no mention of the existing promotion to 31st March. Presumably this is in situ. Although the T&Cs say that the terms can be varied at any time, BAH would surely not withdraw it?
The 60 day comment is followed by an apology for it currently taking longer than anticipated.

And the dates are 9 June 2021 to 31 October 2022, and the 24 August 2021 was the change from 2 passengers to one. So if you don't notice the years mentioned it looks like a new promotion, but it actually is the old T&C with the 31 March 2022 changed to 31 October 2022.
SeattleDavid is offline  


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