Sep 19, 2021, 1:29 am
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.
This post contains:
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
Now extended to 31 December 2023
Changes, correct as at 20 July 2023
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
Changes, 'correct as at 20 December 2022':
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
This post contains:
- Link to saved copies of the Terms and Conditions (UK)
- Change history of the UK T&C
- Current UK T&C (when maintained)
- Some FAQs originally compiled by firstlight (I think)
- Original US T&C added by Oxon Flyer
See this post for historical terms and conditions
Change history:
Changes, correct as at 27 September 2023
- Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
- Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
- Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
Changes, correct as at 20 July 2023
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."
Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
- Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
- Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
- Condition 4. now refers to "within 14 working days of the return flight"
Changes, 'correct as at 20 December 2022':
- Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
- Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process
Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:
a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.
c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.
d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.
e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.
f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.
g) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All holiday packages are offered subject to availability.
7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 September 2023.
10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Frequently Asked Questions
1. Do the points post automatically?There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.
2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.
3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return.
4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.
5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.
6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)
7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.
8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer
9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.
10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.
11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.
12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.
13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.
14. Do bonus TPs count towards lifetime tier point totals?
Yes.
15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.
16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.
Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.
This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.
1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:
a) The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.
b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.
c) The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.
d) The participant must register their British Airways Executive Club number against their booking prior to travel.
2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.
4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.
5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.
6. All vacation packages are offered subject to availability.
7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.
8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.
9. Information is correct on 27 July 2023.
10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.
11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.
12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]
Nov 1, 2021, 8:41 am
#436
Join Date: Jun 2011
Location: Norn Iron
Posts: 244
When I made my booking, I received a Hotel Voucher which had the following
Special offers :
Double Tier Points Offer
British Airways Executive Club members get Double Tier Points when booking BA flights. Available on bookings for travel of 5+ nights departing by 31 Mar 2022.
T&Cs apply
Special offers :
Double Tier Points Offer
British Airways Executive Club members get Double Tier Points when booking BA flights. Available on bookings for travel of 5+ nights departing by 31 Mar 2022.
T&Cs apply
Nov 1, 2021, 9:16 am
#437
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
Edit 2:
Done some more digging, ive done a booking from the "Cheapest Flights" section, clicked through to choose a hotel to add on and the list of Hotels has the "Double TP's" offer in red by each hotel. What is strange is this was done with Econ flights, but when I did the same with First flights it didnt show.
If I change the cabin at the top of the screen on the list of Hotels it shows the Double offer for WT and WT+,club its says "2 x TP and first wing" and first it says nothing, very strange, there isnt anything in the t&c about has to be a certain class of travel thats for sure.
Either way it does prove the click through to make it a holiday package shows the double offer.
I have a first booking which im banking on double points to get gold this year, its the example I did above to test things out, im sure I booked via the "Cheapest Flights" when I booked. Ive emailed them for confirmation.
Done some more digging, ive done a booking from the "Cheapest Flights" section, clicked through to choose a hotel to add on and the list of Hotels has the "Double TP's" offer in red by each hotel. What is strange is this was done with Econ flights, but when I did the same with First flights it didnt show.
If I change the cabin at the top of the screen on the list of Hotels it shows the Double offer for WT and WT+,club its says "2 x TP and first wing" and first it says nothing, very strange, there isnt anything in the t&c about has to be a certain class of travel thats for sure.
Either way it does prove the click through to make it a holiday package shows the double offer.
I have a first booking which im banking on double points to get gold this year, its the example I did above to test things out, im sure I booked via the "Cheapest Flights" when I booked. Ive emailed them for confirmation.
Nov 1, 2021, 9:41 am
#438
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
When I made my booking, I received a Hotel Voucher which had the following
Special offers :
Double Tier Points Offer
British Airways Executive Club members get Double Tier Points when booking BA flights. Available on bookings for travel of 5+ nights departing by 31 Mar 2022.
T&Cs apply
Special offers :
Double Tier Points Offer
British Airways Executive Club members get Double Tier Points when booking BA flights. Available on bookings for travel of 5+ nights departing by 31 Mar 2022.
T&Cs apply
Nov 1, 2021, 9:47 am
#439
Join Date: Jan 2019
Programs: BA Gold
Posts: 146
) to all sorts of different places and the "Double" offer shows regardless of the way I get to it on their website, so the not clicking the right route is as I said above, BS.One thing I cant get though is every time I change to get prices for First cabin, it never shows anything about the offer. Which is probably why I didnt pay much attention when booking as I was looking for First flight holiday package.
Nov 1, 2021, 9:51 am
#440
Join Date: May 2017
Posts: 105
Yep - got the ATOL certificate with it, and the BA holiday bonus avios…. Just not the double tier points
I’m glad it not just me (and the lady on the GGL line) that thinks this is harsh!
As I said to her - I honestly don’t know how I was supposed to know that I wasn’t doing it within the criteria when I booked and paid for everything at the same time.
I’m glad it not just me (and the lady on the GGL line) that thinks this is harsh!
As I said to her - I honestly don’t know how I was supposed to know that I wasn’t doing it within the criteria when I booked and paid for everything at the same time.
I am not allowed to cancel the booking now as it is within 3 weeks (which again implies its a BA holiday) so it is very harsh if they do uphold this. I have another booking that was done the 'correct way' and I have checked the differences between the two and cannot find anything, even the endorsements are the same. I would definitely fight it and let us know how you get on..
Nov 1, 2021, 9:58 am
#441
Join Date: Sep 2019
Posts: 268
Just a quick update: I tried the contact details in the Wiki but didn’t get a reply (or see any adjustment in tier points) after a few days, so I asked one of the GGL if they could find out what’s happened. They called BA holidays who told them that my trip didn’t qualify because although I had done everything at the same time and it was booked in a single transaction / payment (and shows up on my BA transactions history labelled “BA Holidays”) the clicks I used to make the booking were to choose the flight and then on the next page I choose the hotel where it asks if you also want a hotel - and then paid for that single “shopping basket” in a single transaction. That’s apparently is not within the eligibility criteria. What would have been would ok would have been to use the Flight+Hotel……
At least I got an explanation after 2 months of waiting for a reply - can’t say I like or agree with their answer though.
At least I got an explanation after 2 months of waiting for a reply - can’t say I like or agree with their answer though.
That's me stuffed then!
That said, as others, I did a dummy booking last week, for the same trip I am making in December. I selected flights first so that I could mix cabins, then added a hotel 'PACKAGE' (the website uses the word 'Package'), lo and behold on the confirmation screen was the annotation; 'Hotel savings included, DOUBLE TIER POINTS OFFER'. I have taken a screenshot of such an example of another 'PACKAGE', created using this sequence, note the selected mixed class of flights which were, necessarily, chosen first..
Edit: I note the screenshot says that there has been a travel class change. For the avoidance of doubt, those were the classes of travel chosen by me during the selection process.
Last edited by Robert279; Nov 1, 2021 at 10:11 am
Nov 1, 2021, 11:12 am
#442
Join Date: Nov 2017
Posts: 1,197
What I'm reading here is of significant concern to me. Is there any way of checking from our side if a booking will count or not?
I'm spending more than I'm comfortable with to get the double tier points, and if they didn't go through I think I'd struggle to allow myself to fly with BA ever again.
I'm spending more than I'm comfortable with to get the double tier points, and if they didn't go through I think I'd struggle to allow myself to fly with BA ever again.
Nov 1, 2021, 11:19 am
#443
Join Date: Dec 2017
Posts: 833
Just a quick update: I tried the contact details in the Wiki but didn’t get a reply (or see any adjustment in tier points) after a few days, so I asked one of the GGL if they could find out what’s happened. They called BA holidays who told them that my trip didn’t qualify because although I had done everything at the same time and it was booked in a single transaction / payment (and shows up on my BA transactions history labelled “BA Holidays”) the clicks I used to make the booking were to choose the flight and then on the next page I choose the hotel where it asks if you also want a hotel - and then paid for that single “shopping basket” in a single transaction. That’s apparently is not within the eligibility criteria. What would have been would ok would have been to use the Flight+Hotel……
At least I got an explanation after 2 months of waiting for a reply - can’t say I like or agree with their answer though.
At least I got an explanation after 2 months of waiting for a reply - can’t say I like or agree with their answer though.
There is absolutely nothing in the T&Cs that said that what you did was wrong. This is the closest I could find, and even that, shows that you should qualify - they can't argue that the way you clicked through the website meant that this was a 'separate transaction'
3. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
Nov 1, 2021, 11:25 am
#444
Join Date: Dec 2017
Posts: 833
What I'm reading here is of significant concern to me. Is there any way of checking from our side if a booking will count or not?
I'm spending more than I'm comfortable with to get the double tier points, and if they didn't go through I think I'd struggle to allow myself to fly with BA ever again.
I'm spending more than I'm comfortable with to get the double tier points, and if they didn't go through I think I'd struggle to allow myself to fly with BA ever again.
I wouldn't be doing most of my upcoming bookings if it wasn't for the double tier points on offer.
They have drawn me in, with the promise of the double tier points. If they try to wriggle out of it on a technicality, that's me done
Nov 1, 2021, 11:34 am
#445
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
That's just not good enough
There is absolutely nothing in the T&Cs that said that what you did was wrong. This is the closest I could find, and even that, shows that you should qualify - they can't argue that the way you clicked through the website meant that this was a 'separate transaction'
I don't know how many TPs are at stake, but I wouldn't take that lying down. Go all the way to CEDR if you have to.
There is absolutely nothing in the T&Cs that said that what you did was wrong. This is the closest I could find, and even that, shows that you should qualify - they can't argue that the way you clicked through the website meant that this was a 'separate transaction'
I don't know how many TPs are at stake, but I wouldn't take that lying down. Go all the way to CEDR if you have to.
I don’t recall whether it showed the “double tier points” in red. It was a mid August booking in business class. I’m not sure that text was shown on any bookings back then.
The case has now been raised with the next escalation…. Hopefully they’ll reply soon.
It seems to me the others posting here recently today are going to be absolutely fine - given the text in red font saying double tier points - that’s surely going to make it impossible for BA to duck out of it later.
I’ve got a First flights and hotel to SFO booked for Feb. Booked identically to how I clicked for the Antigua one they’re not giving me the double points for. Became its First flights it doesn’t show the red font - so I’ve also asked them to confirm whether it’s eligible. It’s will be mildly amusing (not) if they tell me that one is but the other one isn’t!
Nov 1, 2021, 11:46 am
#446
Join Date: Jan 2019
Programs: BA Gold
Posts: 146
Ive got a First booking in Feb'22 to Washington which usually has good redemption, ironically I already had the redemption flights booked albeit a bit later in the year, but we decided to go for gold when I saw it was possible with my other paid bookings this year and I cancelled the avios flights. If I dont get any confirmation from the email ive sent ill just give up and go back to plan a and cancel this booking (deposit only paid so far) to ftv and apply it to my other holidays (and stay silver instead 
)
)
Nov 1, 2021, 12:28 pm
#447
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,191
deleted.
Last edited by fluffymitten; Nov 1, 2021 at 12:34 pm
Nov 1, 2021, 12:33 pm
#448
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,191
That's me stuffed then!
That said, as others, I did a dummy booking last week, for the same trip I am making in December. I selected flights first so that I could mix cabins, then added a hotel 'PACKAGE' (the website uses the word 'Package'), lo and behold on the confirmation screen was the annotation; 'Hotel savings included, DOUBLE TIER POINTS OFFER'. I have taken a screenshot of such an example of another 'PACKAGE', created using this sequence, note the selected mixed class of flights which were, necessarily, chosen first..
Edit: I note the screenshot says that there has been a travel class change. For the avoidance of doubt, those were the classes of travel chosen by me during the selection process.
That said, as others, I did a dummy booking last week, for the same trip I am making in December. I selected flights first so that I could mix cabins, then added a hotel 'PACKAGE' (the website uses the word 'Package'), lo and behold on the confirmation screen was the annotation; 'Hotel savings included, DOUBLE TIER POINTS OFFER'. I have taken a screenshot of such an example of another 'PACKAGE', created using this sequence, note the selected mixed class of flights which were, necessarily, chosen first..
Edit: I note the screenshot says that there has been a travel class change. For the avoidance of doubt, those were the classes of travel chosen by me during the selection process.
For a mixed class booking, I wonder if it might be worth booking it in the lower class then phoning up to amend the leg that you want upgraded? At the same time you can then confirm that you'll still be eligible for the booking.
Nov 1, 2021, 12:43 pm
#449
Join Date: Nov 2017
Posts: 1,197
Called up to ask and they fell at the first hurdle. Person I spoke to didn't even know that the double tier points were valid on bookings made before the promotion.
I can't face calling again, hopefully someone here will have an idea on how to check the booking (though god knows how that would work in my case as the original trip was cancelled / rebooked twice).
I can't face calling again, hopefully someone here will have an idea on how to check the booking (though god knows how that would work in my case as the original trip was cancelled / rebooked twice).
Nov 1, 2021, 1:00 pm
#450
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
RG1X … our ANU was cancelled once, then re-booked and rescheduled twice (or was it thrice?) and amended frequently. HOWEVER, my route to resolution started with Twittering to BA. Like you, life on the phone can be soul-stealing!
ISTR I had to prod Twitter/BA a few times over a couple of days before getting a meaningful response and being directed to that e-mail link that ended up in the Wiki. May I suggest ignoring voice comms and just Tweet them?
ISTR I had to prod Twitter/BA a few times over a couple of days before getting a meaningful response and being directed to that e-mail link that ended up in the Wiki. May I suggest ignoring voice comms and just Tweet them?