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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Sep 19, 2021, 1:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sayling
Have your double Tier Points posted? If not (and 30 days 14 working days (changed Dec 2022) - have elapsed since your return date) send your membership number, date of birth, email address and postcode for each passenger in the reservation to [email protected] and they will award the Tier Points for you. See this post for more information.

This post contains:
  • Link to saved copies of the Terms and Conditions (UK)
  • Change history of the UK T&C
  • Current UK T&C (when maintained)
  • Some FAQs originally compiled by firstlight (I think)
  • Original US T&C added by Oxon Flyer
Historical T&C (UK)
See this post for historical terms and conditions

Change history:
Changes, correct as at 27 September 2023
  1. Condition 1.b) addition: "Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points."
  2. Condition 1.e) addition (original 1.e now 1.g): "The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days."
  3. Condition 1.f) addition: "Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify."
As at 20 July 2023, extended to 31 December 2024
Now extended to 31 December 2023

Changes, correct as at 20 July 2023
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024."

Changes, correct as at 26 June 2023 (assumed - webpage states as 'at 26 June 2022' in condition 9 as at 7/7/2023)
  1. Condition 1.c) changed to: "The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2023."
  2. Condition 1.d) changed to: "The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.", with original 1.d) now as 1.e)
  3. Condition 4. now refers to "within 14 working days of the return flight"

Changes, 'correct as at 20 December 2022':
  1. Condition 1.c) changed to: "The hotel/car element must be for a minimum of five nights for travel before 31 December 2023" (was 'whole trip')
  2. Condition 4. changed to: "Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return sector which is part of a Qualifying Booking." (was 30 / 60 days) - possibly due to automation of the process

Link to full conditions: https://www.britishairways.com/en-gb...le-tier-pointsDouble Tier Points Terms and Conditions (UK)

This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways Holidays reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.

1. A “Qualifying Booking” is a British Airways Holidays booking that meets all of the following criteria:

a) The booking must be for a British Airways Holidays Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the UK only.

b) The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways Holidays package that are provided by other airline partners that do not have a BA flight number will not be eligible. Please note: Flights marketed by British Airways with or without a BA flight number that are operated by Aer Lingus, China Southern or LATAM are not eligible for Tier Points.

c) The hotel/car element of the package must be for a minimum of five nights within the flight travel dates for travel before 31 December 2024.

d) The hotel/car element of the package must be used i.e. hotel occupied and or car rental hired for the full booked duration.

e) The total trip length (time between first flight departing the UK and final flight returning to the UK) cannot exceed 30 days.

f) Bookings can only contain one flight departing the UK, multiple journeys from the UK within one booking will not qualify.

g) The participant must register their British Airways Executive Club number against their booking prior to travel.

2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the UK which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All holiday packages are offered subject to availability.

7. British Airways Holidays booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways Holidays reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 September 2023.

10. British Airways Holidays is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.

Frequently Asked Questions

1. Do the points post automatically?
There's mixed reports, as of August 2022 there seems to be a new system where automation is getting tier points added more quickly, previously manual intervention and chasing BA was needed to get the bonus TPs. As of May 2023, when the automated crediting works, it appears to happen 2-3 weeks after the holiday concludes, on a Wednesday. When the promotion started some people found the points posted without having to do anything. Most people are using the email address above or calling BA phone lines.

2. I’ve waited for a very long time and the points have not posted. What can I do?
See the start of the wiki use the email indicated. Some people have found success by phoning their dedicated exec club number and asking.

3. Do I have to wait 30 or 60 days to ask for the bonus Tier Points (TPs)?
Now 14 working days after return. There’s mixed opinions on the board from those who have been waiting a long time. If the bonus TPs will upgrade your status then we suggest you ask for them as soon as you can.

4. The offer says the bonus tier points post with the same dates as the original flights but mine posted on the date I got the email. Why is this and can I change it?
The offer says that the bonus points should post on the dates of the original flights but very few are; normally they are posting on the date the bonus TPs are processed. If that affects you negatively then you should ask for them to be changed (email or phone). On the other hand some people are quite happy with them posting later, there’s no sign of BA changing dates retrospectively. Again, if you benefit from the posting date, the FT custom is to thank the BA IT dept. for their coding competence in silence.

5. Does the offer work just for the person booking /paying or for all passengers?
It works for all passengers on the same booking. Some people have had BA claim only the booker gets the bonus TPs. This has been happening to a number of posters recently and is not in accordance with the offer terms. If this happens to you, complain.

6. Does the 5 night qualification include nights on the plane? So if I book night flights both ways can I just stay 3 nights in a hotel and qualify?
It appears you have to have 5 hotel nights or five nights car hire in the booking: a night flight doesn’t count but if it’s all booked at one time then you can stay in multiple hotels (split stay)

7. Is there any limit to the number of bonus tier points I can get from the promotion?
Apparently not, there are some posters who already have had thousands of bonus tier points; depends on the depth of your wallet and availability of holidays.

8. Can I get upgraded status by using bonus Tier Points?
Yes, a number of posters have done this, not just getting to silver but to gold and beyond and at least 3 people have got GGL as a result of the offer

9. Do multi-stop tickets work?
Yes, a number of posters have had success – all the flights should have BA codeshare numbers but do not need to be on BA metal. Some posters have earned more than 1000 TPs in total for multi-stop trips they have taken.

10. What if my flight is disrupted / cancelled?
If your flights are changed at the last moment BA Holidays normally will reroute you. At least one poster has had BA change some of their flights to a non codeshare flight and still got the bonus TPs. It’s thought that you might get the bonus TPs but there’s no definite confirmation of this.

11. Do reduced TP earning thresholds for status levels apply to bonus TP earning?
Yes, up until the end of the 2022.

12. Can I earn GUF (Gold Upgrade Vouchers) using the offer?
Yes, if you get over 2500 or 3500 TPs in total as normal.

13. What about using vouchers or Upgrade with Avios with the offer?
Redemption holidays (avios plus a combination hotel) don’t qualify. Using UUA or vouchers (for which you have to call BA Holidays to use)- it’s not clear, we would expect the revenue level of tier points to post along with matching tier points to post, should you do better than this the custom on FT is to count your blessings in silence.

14. Do bonus TPs count towards lifetime tier point totals?
Yes.

15. I booked a car hire for the trip to convert a flight to a qualifying holiday. Do I have to actually pick up the car to get the bonus TPs?
The answer seems to be... depends on when you made the booking! Check the T&Cs for dates, but for bookings made prior to 26 June 2023, no. There is at least one poster who has not picked up the car and got the double tier points - although, in that case, Avis had massive queues and the poster had to leave the airport. It's probably OK to do this but not 100% definite. Others are claiming a sudden onset of amnesia on their arrival around their car hire booking and still apparently were getting the bonus points.

16. What happens if I booked according to the offer but then my flights / other arrangements get changed by BA holidays due to cancellations?
When you book it's worth getting a hard copy of your receipt as evidence. This will show you are in accordance with the offer terms. If things get changed later by BAH you can apply to BA to get the original offer TPs bonus TPs and Avios. This has worked for one person at least but you may have to be persistent.




Initial US terms and conditions
These seem to vary from the terms available for holidays originating from the UK.


This promotion is only open to Eligible Participants. An Eligible Participant is a person who has a British Airways Executive Club membership and who books and travels on a Qualifying Booking (see definition below). British Airways reserves the right to verify the eligibility of Eligible Participants. By taking part in this promotion, Eligible Participants confirm that they unconditionally accept the Terms and Conditions set out below.


1. A “Qualifying Booking” is a British Airways vacation booking that meets all of the following criteria:

a)       The booking must be for a British Airways Flights + Hotel or Flights + Car or Flights + Hotel + Car package booking originating in the USA only, booked in one transaction.

b)      The booking must contain British Airways flights including codeshares and British Airways marketed and/or operated flights only. Flights not meeting these criteria within the booking won’t be awarded Tier Points. Flights offered as part of a British Airways vacation package that are provided by other airline partners that do not have a BA flight number will not be eligible.

c)       The hotel/car element of the package must be booked and used for the full duration of the vacation package, which must be a minimum of five nights, with the flights completed on or before 31 December 2024.

d)      The participant must register their British Airways Executive Club number against their booking prior to travel.



2. For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.

3. This promotion enables Eligible Participants to receive double Tier Points for all qualifying flights which are part of a Qualifying Booking. British Airways Executive Club Terms and Conditions and the Executive Club Conditions of Use will apply.

4. Standard Tier Points for the flight elements will be awarded in line with regular awarding timelines after completion of the flight returning to the USA which is part of a Qualifying Booking. The initial transaction will be updated when the additional Tier Points due as a result of this promotion are added to the standard Tier Points, within 14 working days of the return flight which is part of a Qualifying Booking.

5. The additional Tier Points covered by this promotion are non-transferable and there is no cash or credit alternative. British Airways does not accept any liability in the event that the double Tier Points received as a result of this promotion expire. Tier Points expire at the end of each membership year – the anniversary of when you joined the Club. However, they will be added to your Lifetime Tier Points, the total Tier Points you’ve ever earned with the Club. Your membership year-end date and Lifetime Tier Points are on your Account Page.

6. All vacation packages are offered subject to availability.

7. British Airways vacation booking Terms and Conditions apply. All travel on British Airways flights is subject to British Airways General Conditions of Carriage and its Notice and Conditions of Contract as stated on each ticket or itinerary as provided. Passengers travelling on flights operated by another carrier will be subject to the conditions of carriage of that carrier.

8. British Airways reserves the right to cancel or amend without notice the terms of this promotion at any time and for any reason.

9. Information is correct on 27 July 2023.

10. British Airways is in no way liable for the reproduction or indirect access via any third-party website or home page access which reproduction misstates or omits any of the information or Terms and Conditions of this promotion.

11. Promotional materials form part of these Terms and Conditions. These Terms and Conditions shall prevail if there is any conflict between these and the promotional materials.

12. This promotion will be governed by English law and is subject to the exclusive jurisdiction of the English courts.

13. The promoter is British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered No 1777777.
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Double Tier Points on British Airways Holidays bookings [*now inc FROM USA*]

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Old Oct 17, 2021, 12:56 pm
  #346  
 
Join Date: Oct 2021
Programs: BAEC
Posts: 8
Collection year

Hello all,

I hope someone can give me a clue about the double tier points promotion. Next week, I will be going on a holiday with BA Holiday Club Euro (5 nights). So, I will qualify for the double tier points, and I worked it out; that should give me the silver status.

However, my tier points collection year ends on the 8th of November, just wonder, will I still be able to qualify the Silver status?

(yes, I know, it is a silly time for booking a holiday right at the end of my collection year, but that’s the only time that I can get a holiday out before the double tier point promotion ends.)

Thanks,
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Old Oct 17, 2021, 1:03 pm
  #347  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,563
Originally Posted by T8191
It was both of us on our recent holiday booking … eventually!

@ ratechaser See my post #287 upthread.
Well after haranguing them on Twitter, Facebook and email, the double TPs posted for all of us. As expected, backdated and adjusted so I get no benefit in my new TP year.

Still waiting on the 'normal' BAH bonus Avios to post. 47 days since our return... apparently my query has been forwarded to the relevant department...
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Old Oct 17, 2021, 1:19 pm
  #348  
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Join Date: Oct 2006
Location: London, UK
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Originally Posted by h24821807
Next week, I will be going on a holiday with BA Holiday Club Euro (5 nights). So, I will qualify for the double tier points, and I worked it out; that should give me the silver status.

However, my tier points collection year ends on the 8th of November, just wonder, will I still be able to qualify the Silver status?
Yes, you will be Silver from the point of promotion through the next membership year - to November 2022 in your case (or technically December 2022 in terms of card expiry).
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Old Oct 17, 2021, 1:22 pm
  #349  
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Does anyone have first hand experience of booking First flights as part of a 5 night or more holiday, and these qualifying for the double TPs?

Should be fine under the T&Cs.
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Old Oct 17, 2021, 4:18 pm
  #350  
 
Join Date: Nov 2017
Posts: 3,061
Originally Posted by i_concur
Exactly how I have booked every holiday with BA holidays. Given that I then pay a deposit and it is all managed by BAH I see no reason at all why this would not qualify. I have also had conflicting advice on the phone about this. I think if you pay for the flights in full as BA flight only and then subsequently add a hotel, it does not qualify
I can see why they might have difficulty with it. If you book as a Holiday upfront, it goes through the BADP (= dynamic packaging/Holidays) selling flow, and is therefore tracked from the start as a BA Holiday. Whereas selecting a flight and then adding a hotel/car on the next page goes through the BA selling flow, and is later passed to BAH to handle the ‘extras’. A subtle difference, unknown to probably 97% of customers, but potentially a crucial one depending on when they’ve set the capture for the offer.

I agree that the T&C are unhelpful here, and suspect if push came to shove they would have to award them. But as I said, I can see their point too.
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Old Oct 17, 2021, 4:33 pm
  #351  
 
Join Date: Jan 2021
Posts: 299
Interesting. The T&Cs state:
For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
I would consider a booking is "made" at the point of payment by which time the flights and hotels have been brought together. A separate transaction, to me at least, would be paying the full fare for the flight as per normal procedure for a flight only booking, and then subsequent to that payment being made, adding a hotel or car to an existing flight only booking that has already been "made".

I am afraid I disagree with you about 97% not knowing the subtlety about booking flows and backend logic. I would suspect it is much much closer to 100% than 97%. My view is that if my first point of booking everything together was done with the option of a deposit only, it was BAH.
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Old Oct 17, 2021, 5:38 pm
  #352  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,563
Originally Posted by i_concur
Interesting. The T&Cs state:
For the avoidance of doubt this offer does not apply to any British Airways flight only bookings made without a hotel or car or where the hotel or car is added to a booking in a separate transaction.
I would consider a booking is "made" at the point of payment by which time the flights and hotels have been brought together. A separate transaction, to me at least, would be paying the full fare for the flight as per normal procedure for a flight only booking, and then subsequent to that payment being made, adding a hotel or car to an existing flight only booking that has already been "made".

I am afraid I disagree with you about 97% not knowing the subtlety about booking flows and backend logic. I would suspect it is much much closer to 100% than 97%. My view is that if my first point of booking everything together was done with the option of a deposit only, it was BAH.
Part of the 100% here... and to my uncomplicated mind, a BA Holiday is something you put together as one transaction (as a customer), have paid a deposit for (assuming >3 weeks away) and comes with an ATOL certificate. I couldn't care less how BA processes on their side... it's all semantics.

The term you quoted also seems pretty straightforward. You book and fully pay for a flight. You then add a car and/or hotel at some later point. That's not covered under the promotion.

And given I booked a very simple holiday where it still took 45 days and many chasers to get the extra TPs sorted, I think we're being too generous to BA in thinking they have any consistently effective way of tracking this promotion right now. God help me with my multi venue trip next month...

Last edited by ratechaser; Oct 17, 2021 at 5:48 pm
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Old Oct 18, 2021, 12:57 am
  #353  
 
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 690
Any easy way to chase these up or am I being impatient? We arrived back from our trip 3 weeks ago and no double TPs yet. What's the usual timeline?
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Old Oct 18, 2021, 1:40 am
  #354  
 
Join Date: Dec 2017
Posts: 833
Originally Posted by Genius1
Does anyone have first hand experience of booking First flights as part of a 5 night or more holiday, and these qualifying for the double TPs?

Should be fine under the T&Cs.
Booking them - Yes. I have 2 x mega MAN/LAS tier point runs in First Feb/Mar which should yield over 3,000 tier points alone - 90% of the way to GGL in a 4 week period. It's a pain getting the booking done online, but it can be done with some patience.

I'm 99% sure it complies with the T&Cs, but have asked BAH to confirm, before I pay the remainder of the balance.
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Old Oct 18, 2021, 1:42 am
  #355  
 
Join Date: Nov 2005
Location: UK
Programs: BA Gold
Posts: 592
Originally Posted by oceanscape
Any easy way to chase these up or am I being impatient? We arrived back from our trip 3 weeks ago and no double TPs yet. What's the usual timeline?
30 days from return has been quoted.
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Old Oct 18, 2021, 2:00 am
  #356  
 
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
Originally Posted by oceanscape
Any easy way to chase these up or am I being impatient? We arrived back from our trip 3 weeks ago and no double TPs yet. What's the usual timeline?
They 'should' be posted within one month of the return flight - as in para 5 of the Ts&Cs, which are also reproduced in the wiki at the top of this thread.

I too await with interest, as I booked the car as an addition the flights, but all in the same transaction, and with a deposit only to start with so it was definitely a BAH as far as I can see. There was never any mention of double TPs at any stage of the booking process for me, which others seem to say they have seen.
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Old Oct 18, 2021, 3:06 am
  #357  
formerly JackDann
 
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,658
"the hotel or car element of the booking must be booked for the duration of the trip"

Is the bit that is killing me unfortunately - i'm going on a two week holiday and don't require a car or hotel. I guess I just have to weigh up the value as to whether 2 weeks car rental which won't be used is worth the Tier Points i'd earn. I'm looking at flying F to Singapore, so it'd probs bag me quite a few tier points i'd imagine.
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Old Oct 18, 2021, 3:19 am
  #358  
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Originally Posted by oceanscape
Any easy way to chase these up or am I being impatient? We arrived back from our trip 3 weeks ago and no double TPs yet. What's the usual timeline?
I've added the details to the top of the Wiki. Once 30 days have passed since your return you can follow the procedure in the Wiki.
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Tobias-UK is offline  
Old Oct 18, 2021, 4:02 am
  #359  
 
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
Originally Posted by ratechaser
Part of the 100% here... and to my uncomplicated mind, a BA Holiday is something you put together as one transaction (as a customer), have paid a deposit for (assuming >3 weeks away) and comes with an ATOL certificate. I couldn't care less how BA processes on their side... it's all semantics.
I believe there are three ways to book a flight + car / hotel.

The first is when you select flight + car / hotel. You plug in your dates and destination etc. The BA site throws up your flight details and you can amend those if there is more than one flight operating on your particular travel dates. You then go on to select your hotel, again, selected by BA in terms of hotel category or cost, which you amend to suite your preference and budget. Once selected, you go on to make payment.

The second is when you build your own holiday. You select which components to add - flight, car and hotel. You’re presented with the flights, which you can amend, if there is more than one flight operating on your travel dates. You then go on to select car or hotel or both, as above. Eventually, you get to the payment page and pay for your booking.

The third is when you purchase and pay for a flight. At some point later you return to MMB and add an additional component, such as a car or hotel.

My expectation is that you would get the additional Tier Points on the first two methods - booking is made with BA holidays, and you are booking the flight and additional component (car / hotel) at the same time, with one payment.

Palmer
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Old Oct 18, 2021, 7:06 am
  #360  
 
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,185
After my double points didn't post after 30 days, I emailed details for myself and my OH to the info @T8191 shared above in post 287 and next day received an email confirming the TPs had been updated. A quick account refresh and all is well.

Definitely worth doing that rather than calling.

EDIT: I see the wiki has been updated with that, which makes it far easier than looking for a specific post
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