Jan 3, 2021, 2:19 am
Last edit by: corporate-wage-slave
Link to the full original text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
Downgrades: Mennens case - calculation formula is in this post
Brexit and Covid pointers: see post 8
Click here for last year's (2020) thread.
The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
Sep 26, 2022, 12:09 pm
#2431
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Having seen that reply I am still sticking to my previous advice.
Or maybe MCOL.
Or maybe MCOL.
Sep 26, 2022, 12:35 pm
#2432
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Join Date: Feb 2001
Location: Berkeley, CA USA
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Posts: 57,078
Whoops. I just realized it's been two months, not three. It'd be kinda funny if BA were to write back to note that error on my part, and tell me to get back with them a month from now.
Sep 26, 2022, 2:38 pm
#2433
Join Date: Sep 2022
Posts: 3
I claimed compensation back in June, but only received the automated email response the day I claimed.
Thinking about a CEDR claim now, but while I made the booking, the flight was for my brother and sister-in-law.
Question is: Do I need to fill a Representative Authority Form signed by both, and the money (if successful) will be paid in their accounts? (I made the original booking and paid for the reservations)
Thanks!
Thinking about a CEDR claim now, but while I made the booking, the flight was for my brother and sister-in-law.
Question is: Do I need to fill a Representative Authority Form signed by both, and the money (if successful) will be paid in their accounts? (I made the original booking and paid for the reservations)
Thanks!
Sep 26, 2022, 2:42 pm
#2434
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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The compensation is always due to the passengers who travelled, not to the person booking if different. There's a bit of grey area on downgrades but I'll leave that for now. The easiest thing to do is for you to do the legwork but for your relatives to act as signatories for the casework
Sep 27, 2022, 12:03 pm
#2435
Join Date: Sep 2022
Posts: 3
Thanks, just done
Easier than I thought, I submitted their authorization forms and passports + all the emails/evidence CEDR was requesting
Hopefully this would be faster now!
Easier than I thought, I submitted their authorization forms and passports + all the emails/evidence CEDR was requesting
Hopefully this would be faster now!
Sep 28, 2022, 1:29 am
#2436
Join Date: Feb 2015
Location: United Kingdom
Programs: Bonvoy LTTitanium, BAEC Silver
Posts: 591
Does anyone know what the current response time is for out of pocket expenses claims submitted on ba.com for cancelled flights? Claim submitted two weeks ago, automated reply with case number received immediately but nothing since. Should I email [email protected] and ask for a status update or is there a better way to chase up?
Thanks
Thanks
Sep 28, 2022, 2:16 am
#2437
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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If you look upthread a bit you will get some sense about how long it is taking, there are quite a number of reports. Not many people are getting replies in 2 weeks, and 2 months is not an unusual wait time.
Sep 28, 2022, 2:45 am
#2438
Join Date: Aug 2006
Location: UK
Programs: BA Gold
Posts: 709
Point of reference for a recent claim. Submitted EC261 for all four of us - as well as additional expenses for a 24 hrs delay - on 27th July and received an affirmative response today 7 1/2 weeks later.
Our claim for the outbound on the same trip has been disputed by BA - submitted claim on 8th July, received offer of out of pocket expenses only 6 weeks later. Responded with bank details for out of pocket expenses and to ask whether final decision to refuse EC261 and 5 weeks later no response. A mixed bag. Thanks to those of this thread for their advice to date and others for sharing their experiences.
Our claim for the outbound on the same trip has been disputed by BA - submitted claim on 8th July, received offer of out of pocket expenses only 6 weeks later. Responded with bank details for out of pocket expenses and to ask whether final decision to refuse EC261 and 5 weeks later no response. A mixed bag. Thanks to those of this thread for their advice to date and others for sharing their experiences.
Sep 28, 2022, 3:06 am
#2439
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Sep 28, 2022, 4:43 am
#2440
FlyerTalk Evangelist
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Location: JER
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... I shall stop checking my account daily! 23 Sep and counting!
Sep 28, 2022, 7:29 am
#2441
Join Date: May 2022
Location: Berlin
Programs: BAEC Silver
Posts: 49
I rang up the Silver line today to try and prompt an update on my complaint submitted in early July - was told they are still working on the backlog from May!
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
Sep 28, 2022, 7:49 am
#2442
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
I rang up the Silver line today to try and prompt an update on my complaint submitted in early July - was told they are still working on the backlog from May!
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
You might want to call and say you are putting it to cedr as its been more than 8 weeks unless it is sorted, that might get it escalated for you, but be prepared to actually follow through if they don't.
Sep 29, 2022, 2:37 am
#2443
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Sep 29, 2022, 3:07 am
#2444
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
I rang up the Silver line today to try and prompt an update on my complaint submitted in early July - was told they are still working on the backlog from May!
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
Also informed me that they have been instructed not to attempt to escalate for individual requests... maybe I'll have an answer by Christmas
I'll probably start to get antsy around the four month mark in November.
I wish mine had been a case of sitting around in the lounge for five hours, which I probably wouldn't have minded one bit!
Instead I had two nights in hotels at my expense, along with food and a bus. £1,095 is due for me, but only £520 is the UK261, the rest is my out of pocket expenses.Hopefully they pay me in Euros now since the pound has tanked
Sep 30, 2022, 4:28 am
#2445
Join Date: May 2022
Posts: 501
Hello,
Quick question for the experienced. Is EU/UK compensation due when flying on AA JFK-LHR when booked as a codeshare with BA and a BA flight number. Long delay caused to miss a connection in LHR
Quick question for the experienced. Is EU/UK compensation due when flying on AA JFK-LHR when booked as a codeshare with BA and a BA flight number. Long delay caused to miss a connection in LHR