BA Ticket Re-issue / Website Issue
Sep 3, 2020, 12:44 pm
#1
Original Poster
Join Date: Sep 2020
Posts: 10
BA Ticket Re-issue / Website Issue
Hey 
I'm new here (account wise) however have been watching over several threads.
I've got a question or two regarding ticket re-issues; Regarding a travel class upgrade, I know BA are currently doing them in a flight date order and what not... however.
I have noticed I am un-able to now make any payments online to the booking which is really strange and it will take me back to the old BA style booking page.
I wasn't even able to select my seats up until today without getting an error to contact my local ba office, this is now fixed..
Could this be a sign of my tickets in the stage of re-issuance or is it just another BA issue?
Many thanks in advance.
I'm new here (account wise) however have been watching over several threads.
I've got a question or two
regarding ticket re-issues; Regarding a travel class upgrade, I know BA are currently doing them in a flight date order and what not... however.I have noticed I am un-able to now make any payments online to the booking which is really strange and it will take me back to the old BA style booking page.
I wasn't even able to select my seats up until today without getting an error to contact my local ba office, this is now fixed..
Could this be a sign of my tickets in the stage of re-issuance or is it just another BA issue?
Many thanks in advance.
Sep 3, 2020, 12:49 pm
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Welcome to Flyertalk and welcome fo the BA forum InspiireJS.
Yes it has the hallmarks of a ticket not being issued yet, and there is clearly a backlog building up there. You can tell in the BA App, if you go to the flight details panel, towards the end after Aircraft there is a line for the ticket number. If you see something there beginning 125, you have been ticketed. You may need to refresh the panel by pulling it down a few times. A ticket which hasn't been issued needs to be resolved once you are within 48 hours of travel, otherwise it's just a nuisance which normally sorts itself out.
Yes it has the hallmarks of a ticket not being issued yet, and there is clearly a backlog building up there. You can tell in the BA App, if you go to the flight details panel, towards the end after Aircraft there is a line for the ticket number. If you see something there beginning 125, you have been ticketed. You may need to refresh the panel by pulling it down a few times. A ticket which hasn't been issued needs to be resolved once you are within 48 hours of travel, otherwise it's just a nuisance which normally sorts itself out.
Sep 3, 2020, 12:52 pm
#3
Original Poster
Join Date: Sep 2020
Posts: 10
Welcome to Flyertalk and welcome fo the BA forum InspiireJS.
Yes it has the hallmarks of a ticket not being issued yet, and there is clearly a backlog building up there. You can tell in the BA App, if you go to the flight details panel, towards the end after Aircraft there is a line for the ticket number. If you see something there beginning 125, you have been ticketed. You may need to refresh the panel by pulling it down a few times. A ticket which hasn't been issued needs to be resolved once you are within 48 hours of travel, otherwise it's just a nuisance which normally sorts itself out.
Yes it has the hallmarks of a ticket not being issued yet, and there is clearly a backlog building up there. You can tell in the BA App, if you go to the flight details panel, towards the end after Aircraft there is a line for the ticket number. If you see something there beginning 125, you have been ticketed. You may need to refresh the panel by pulling it down a few times. A ticket which hasn't been issued needs to be resolved once you are within 48 hours of travel, otherwise it's just a nuisance which normally sorts itself out.
I found it was 2-3 days for the prior upgrade, this upgrade was done sunday (I suspect Monday would be ignored as day 1 due to bank holiday) They said its usually 5-7 days from upgrade, I did however get my seats done on the website finally.. 781 flight to EWR from LHR. JAN 21
Sep 3, 2020, 1:01 pm
#4
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It really wouldn't surprise me if it takes a month or so, if you are flying in January. If your MMB at least shows the upgrade, then you're safe, the upgrade will happen. You are in no danger of losing it since the fare bucket allocation and ticketing processes are nearly independent of each other. But take a screenshot just in case!
Sep 3, 2020, 1:24 pm
#5
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Join Date: Sep 2020
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It really wouldn't surprise me if it takes a month or so, if you are flying in January. If your MMB at least shows the upgrade, then you're safe, the upgrade will happen. You are in no danger of losing it since the fare bucket allocation and ticketing processes are nearly independent of each other. But take a screenshot just in case!
I have the email stating first etc. surely if it was quick in June it will be quick now?
Thanks
Sep 3, 2020, 1:27 pm
#6
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No, because all the Future Travel Vouchers that have been issued - I would guess millions of them - have to be processed by ticketing manually so there is a backlog now which there wasn't in June. Since your ticket is in First you can call YouFirst to expedite it, but I wouldn't do that until a few weeks from travel. It is totally normal outcome and I wouldn't be concerned, other than to check it again a day or two before departure. The chances of it being altered in some shape or form between now and departure are very high in any case.
Sep 3, 2020, 1:30 pm
#7
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Join Date: Sep 2020
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No, because all the Future Travel Vouchers that have been issued - I would guess millions of them - have to be processed by ticketing manually so there is a backlog now which there wasn't in June. Since your ticket is in First you can call YouFirst to expedite it, but I wouldn't do that until a few weeks from travel. It is totally normal outcome and I wouldn't be concerned, other than to check it again a day or two before departure. The chances of it being altered in some shape or form between now and departure are very high in any case.
thank you very much how would I go about payment would I just ring up the holidays team?
Sep 3, 2020, 1:36 pm
#8
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Ah, this is a BA Holidays booking? Right, that's different. Your final payment is due three weeks before departure, you should be ticketed by then, since there are other Holidays processes around this, but at the four to three week stage call BAH and pay up then, though online will probably work. Don't leave it later than that, there are reports (OK, one report) of a cancellation on week 3 on the dot, but I suspect there were other factors there. If BAH want to contact you, and assuming they have the details, they will do so.
Sep 3, 2020, 2:14 pm
#9
Original Poster
Join Date: Sep 2020
Posts: 10
Ah, this is a BA Holidays booking? Right, that's different. Your final payment is due three weeks before departure, you should be ticketed by then, since there are other Holidays processes around this, but at the four to three week stage call BAH and pay up then, though online will probably work. Don't leave it later than that, there are reports (OK, one report) of a cancellation on week 3 on the dot, but I suspect there were other factors there. If BAH want to contact you, and assuming they have the details, they will do so.
Not 100% sure the situation I do know the booking agent did inform me that the process is usually done in the 7 days at most if not I got the direct phone line to contact etc
thanks for the info
Sep 4, 2020, 7:34 am
#10
Join Date: Sep 2015
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to give another view on the timeline, i used a FTV voucher for a flight in Dec, the change was made on the first week in July, it still hasn't been ticketed, so i would adjust the expectations to +2 months
Sep 8, 2020, 1:29 pm
#11
Original Poster
Join Date: Sep 2020
Posts: 10
Can confirm as of Sep 5th, tickets were fully re-issued.. they'd been done on the 3rd however they didn't finalize them correctly so it took them 2 minutes to re-finalize and correct them, app now shows updated seats and 125-xxxx number... Payment is still an issue with an error being given when you click make a payment has unknown error.
the error will sometimes show, others it just redirects with no error.. but always to that page :/
the error will sometimes show, others it just redirects with no error.. but always to that page :/