Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Apr 17, 2020, 7:52 am
#46
Join Date: Aug 2009
Location: Essex, UK
Programs: BAEC Gold
Posts: 83
Rebooking for Avios booking (Easter2020-2021)
I had by Avios booking converted to a voucher, then had to call once flights were open to rebook (flying back Easter Monday so needed to get in before Avios availability went.).
Called 0800 727 800 (2+1) about 30 times during the day getting the busy comments every time, and finally at 8.30pm got put in the queue. When call went to connect (after 30 mins approx.) I got cut off. Phoned back at 9.06pm, and went straight to the queue, and was answered after about 20 mins by very helpful staff member, who changed my ''voucher' to a confirmed booking etc. as I had wanted.
Slightly frazzled staff member told me she was working till 1am, and they all are working from home, which is perhaps why some calls get dropped when moved from the waiting queue to the actual person.
First question was for BAEC number to check you are on the right line, even though as silver I was having to call on the everybody line.
Hopefully I managed to cheer staff member up a bit, and told them I was appreciative of their help. They said they had actually had 'urgent' calls asking how many avios people had in their account etc, and other calls that can be done on BA.com
Called 0800 727 800 (2+1) about 30 times during the day getting the busy comments every time, and finally at 8.30pm got put in the queue. When call went to connect (after 30 mins approx.) I got cut off. Phoned back at 9.06pm, and went straight to the queue, and was answered after about 20 mins by very helpful staff member, who changed my ''voucher' to a confirmed booking etc. as I had wanted.
Slightly frazzled staff member told me she was working till 1am, and they all are working from home, which is perhaps why some calls get dropped when moved from the waiting queue to the actual person.
First question was for BAEC number to check you are on the right line, even though as silver I was having to call on the everybody line.
Hopefully I managed to cheer staff member up a bit, and told them I was appreciative of their help. They said they had actually had 'urgent' calls asking how many avios people had in their account etc, and other calls that can be done on BA.com
Apr 17, 2020, 8:22 am
#47
Join Date: Jul 2013
Posts: 319
Phoned @09:00 EST this morning. Waited 30 minutes then was told she only dealt with cash bookings. She transferred me to an “Avios” number and then it just cut off.
I wanted to find out how I could re book my LHR- MAN connection that had been cancelled. As far as I know there is only one flight to MAN per day atm. Arriving from BOS on 23rd April.
Does anybody have info about MAN schedules?
I wanted to find out how I could re book my LHR- MAN connection that had been cancelled. As far as I know there is only one flight to MAN per day atm. Arriving from BOS on 23rd April.
Does anybody have info about MAN schedules?
Apr 17, 2020, 8:29 am
#48
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Apr 17, 2020, 8:58 am
#50
Join Date: Jul 2013
Posts: 319
Thanks for the information. Where do I find this on BA.com ?
Apr 17, 2020, 9:07 am
#51
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
Apr 17, 2020, 9:23 am
#52
Join Date: Oct 2015
Posts: 409
My experience with the US call center this morning to request a refund if it helps anyone (15 min wait, 6 min call time): https://www.flyertalk.com/forum/32301317-post1653.html
Apr 17, 2020, 10:11 am
#53
Join Date: Jul 2013
Posts: 319
Apr 17, 2020, 10:42 am
#55
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
ba.com/schedules
but you can just follow it from Maange / Flight Information too.
Apr 18, 2020, 2:25 am
#57
Join Date: Jul 2013
Posts: 319
Immediate connection with call centre this morning. In the USA trying to sort out my cancelled LHR - MAN connection. I explained I could fly out of MIA -BOS-LHR the next day in order to get a connection back to MAN.
Th e very pleasant girl was confused and said that she didn’t think BA were flying passengers back to the U.K.
I have flights on 22 April but will be stuck in the USA if she is correct. Can anyone clarify the situation?
Th e very pleasant girl was confused and said that she didn’t think BA were flying passengers back to the U.K.
I have flights on 22 April but will be stuck in the USA if she is correct. Can anyone clarify the situation?
Apr 18, 2020, 2:52 am
#58
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
This sounds like it become unnecessarily complicated. Just ask to be rebooked on 23 April, flights are operating for those who have legitimate reasons to travel and in any event it's not for a Contact Centre to do any filtering on rationale. If all else fails, stick to the original date and take the train to Manchester instead.
Apr 18, 2020, 3:04 am
#59
Join Date: Jul 2013
Posts: 319
This sounds like it become unnecessarily complicated. Just ask to be rebooked on 23 April, flights are operating for those who have legitimate reasons to travel and in any event it's not for a Contact Centre to do any filtering on rationale. If all else fails, stick to the original date and take the train to Manchester instead.
thanks for the response