Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Nov 3, 2021, 4:09 am
#451
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
I had the first issue a few weeks ago, pleased it's not an isolated incident! Could barely hear them, but the agent could hear me fine (and the hold music etc plus the "the other person has hung up" messages were heard clearly).
Nov 3, 2021, 4:37 am
#452
Join Date: Nov 2017
Posts: 1,197
That actually sounds like progress... I've made upwards of 30 calls to them in the last couple of months and never got past the automated cut off a couple of minutes in (we're too busy to speak to you, go away).
Nov 3, 2021, 5:12 am
#454
Join Date: Apr 2018
Location: Berkshire UK (LHR)
Programs: BA & Accor Gold | Hilton Diamond
Posts: 148
Got through to a UK agent immediately yesterday to amend an Avios booking at lunchtime UK time. Last week, I was on hold for about an hour before I had to go into a meeting, but it didn't cut me off in the first instance. It appear to be pot luck - the hour last week was the longest I've been on hold throughout the pandemic - I have been pretty lucky at getting through within about 15 minutes max on the number of other occasions I have called in the past year! This doesn't really help with providing data points on where the call centre is right now but serves to show the consistent inconsistency...
P.S. Credit where it's due; the operator I got through to yesterday was super helpful and quick - knew exactly what she was doing and my changes were all complete including payment within 5 mins. The IT system was clearly working well too.
P.S. Credit where it's due; the operator I got through to yesterday was super helpful and quick - knew exactly what she was doing and my changes were all complete including payment within 5 mins. The IT system was clearly working well too.
Nov 3, 2021, 8:02 am
#458
Join Date: Jan 2021
Posts: 300
So an hour of your time. We really have moved the window in terms of expectations. That is terrible for any customer. Let alone a loyal one.
Nov 3, 2021, 12:36 pm
#459
Join Date: Oct 2014
Location: Berlin
Programs: BAEC; LH M&M; HH Diamond
Posts: 814
Nothing beats the Bremen office.
Just dealt with quite a complicated rebooking involving FTVs/GUF2/mixed class booking and so on.
Very polite, professional, efficient and courteuos.
3-4 min wait as GCH.
Golden Ticket awarded
Just dealt with quite a complicated rebooking involving FTVs/GUF2/mixed class booking and so on.
Very polite, professional, efficient and courteuos.
3-4 min wait as GCH.
Golden Ticket awarded
Nov 3, 2021, 12:47 pm
#461
Join Date: Jul 2003
Posts: 59
Just tried Exec Club Silver line to try and book a flight + car holiday and upgrade on the return (GLA-LHR-ORD), 56 minute wait, lady who answered said "wrong number I'll put you through to the right one" - One ring then cut off, what is the correct number, anyone know?
Nov 3, 2021, 4:43 pm
#462
Join Date: Nov 2017
Posts: 1,197
Just tried Exec Club Silver line to try and book a flight + car holiday and upgrade on the return (GLA-LHR-ORD), 56 minute wait, lady who answered said "wrong number I'll put you through to the right one" - One ring then cut off, what is the correct number, anyone know?
0344 493 0787 is the number on the website.
Nov 4, 2021, 1:05 am
#463
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 893
Are BA management actually doing anything about this? Such as employing more staff or enabling more to be done online? Or are we just stuck with this from now on?
Nov 4, 2021, 1:15 am
#464
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,946
More staff are being brought in to handle wait times, and taken off other tasks, even T5 ground agents are taking calls now. BAH is more troublesome due to the high training needs for that role, you can't get people trained up for that very quickly. This is likely to continue until all the FTVs are used up (so middle of 2023) and while travel restrictions are such that people feel the need to call up to check details. Plus there are more people travelling, and there is a percentage of BA's passengers that make several calls per booking. My guess is that it will get worse between now and Christmas and better thereafter.