Dec 28, 2021, 8:57 pm
Last edit by: linz36
British Airways Executive Club
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
UK Based Call Centre Contact Numbers
GGL
0800 408 1111 (from the UK)
+44 207 949 3057 (outside the UK)
Gold
0800 123 111 (from the UK)
+44 191 490 7901 (outside the UK)
Silver
0800 408 0009 (from the UK)
+44 207 949 3065 (outside the UK)
Bronze
0800 597 7580 (from the UK)
+44 (0) 207 949 3086 (outside the UK)
Blue
0844 493 0747 (from the UK)
Calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher.
0344 493 0747 (from the UK)
Included in any applicable call packages, otherwise standard landline rates when calling from a UK landline.
Included in talktime and bundled minutes, otherwise standard rates apply when calling from a UK mobile.
+44 207 949 3086 (outside the UK)
Skype +18002479297
International Call Centre Contact Numbers
Spain
+34 910 50 75 50
(Option 1 for Gold, Option 2 for Silver, Bronze and Blue)
1 hour rule
If you are holding for 1 hour you will normally be cut off. Normally, the 1 hour cut-off doesn't happen if you are actually speaking to someone, it's only if you are holding. But if you get through to someone just before the hour, make sure you tell them that you are coming up to the 1 hour point and they will then note your number if you do get cut off and call you back.
Good times to call
The UK lines open at 8am. If you try to get in the queue before 8am you will get a message saying that the call centre is closed, so it's best to dial at exactly 7.58am. The introduction message talking about data policy etc. lasts for just over a minute, so by 8am you should get to the "to change your flight press 1" menu. To change a flight booked with Avios, flight only, the options are 1,1,1 so as soon as your phone says it's 8am, hit the 1,1,1. You probably won't get through immediately but you probably will get through before being cut off at the 1 hour mark.
Current Status of BA Call Center
Sep 22, 2021, 8:44 pm
#316
Join Date: Nov 2012
Location: LHR, SAN
Programs: BA GGL, AA PLT, VS-curious
Posts: 1,487
Do you think it's possible there's some coincidence involved here? If it were a case of just dialling our respective special lines, wouldn’t this thread would be significantly shorter?
Sep 23, 2021, 5:05 am
#317
Join Date: Nov 2017
Posts: 1,197
I could tell immediately the difference between the Silver line process and the BA Holidays line because I'd called the BA Holidays number upwards of 30 times being cut off every single time after putting in the options. I'm pretty certain I now have muscle memory / timing for pressing the buttons the second they became available!
Sep 23, 2021, 6:01 am
#318
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
BBC Radio 4's daily consumer programme You and Yours had an item today on the difficulties faced by customers in contacting BA by phone and in redeeming FTVs. There were several tales of woe from listeners who had been trying to contact BA by phone and email for weeks, and a consumer expert offered advice on how to complain to BA and commence small claims action.
BA provided a statement saying how much they appreciate their customers' patience.
BA provided a statement saying how much they appreciate their customers' patience.
Sep 23, 2021, 7:50 am
#320
Join Date: Feb 2008
Programs: BA Gold
Posts: 176
What is going on? I have tried the Gold line multiple times to change a cash holiday booking (because the November schedule changes completely messed up my plans) and after 1:41 of please be patient with us and did you know you change on MMB etc etc blah blah then the regular 1-2-2 menu I then get we can’t take your call right now and please call back later if your travel is outside eight weeks then auto cutoff.
Well my travel is within eight weeks and I can’t get what I want online, so what am I supposed to do?! Rhetorical question, but I have never experienced it this infuriating.
Any suggestions gratefully received.
Well my travel is within eight weeks and I can’t get what I want online, so what am I supposed to do?! Rhetorical question, but I have never experienced it this infuriating.
Any suggestions gratefully received.
Sep 23, 2021, 8:08 am
#321
Join Date: Sep 2016
Location: Bristol
Programs: BA Silver, Hilton Gold, Caesars Diamond
Posts: 923
Silver number took 15 minutes x2 at lunch time today.
Unfortunately the first agent incorrectly told me I couldn't switch my cancelled October flights to next summer and thus I 'had' to get a refund, then told me I couldn't re route my cancelled return Vegas flight unless there is reward availability. Fortunately the second one was a lot better.
Unfortunately the first agent incorrectly told me I couldn't switch my cancelled October flights to next summer and thus I 'had' to get a refund, then told me I couldn't re route my cancelled return Vegas flight unless there is reward availability. Fortunately the second one was a lot better.
Sep 23, 2021, 8:24 am
#322
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Not sure whats going on but I can't get a hold of anyone on the BAEC numbers. I feel like I might be getting somewhere through the automated maze and then it cuts me off?? I dont understand. Suerly of all the things impacted by "covid" phone calls isn't one? I mean other companies had their phone centres sorted out by June 2020. So what is causing this problem at BA?
Sep 23, 2021, 9:09 am
#325
Join Date: Sep 2019
Posts: 268
Nope, people (rightfully) just don't like being on hold for an hour. It's still not exactly easy to get through that way, and you can still be cut off if you're on hold for too long.
I could tell immediately the difference between the Silver line process and the BA Holidays line because I'd called the BA Holidays number upwards of 30 times being cut off every single time after putting in the options. I'm pretty certain I now have muscle memory / timing for pressing the buttons the second they became available!
I could tell immediately the difference between the Silver line process and the BA Holidays line because I'd called the BA Holidays number upwards of 30 times being cut off every single time after putting in the options. I'm pretty certain I now have muscle memory / timing for pressing the buttons the second they became available!
I have to say that when I did get through, the agent was as professional and impressive as ever.
Sep 23, 2021, 9:17 am
#326
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
Answered in under 5 minutes, in reality under a minute from selecting the options.
Sep 23, 2021, 9:20 am
#327
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Sep 23, 2021, 9:24 am
#328
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Sep 23, 2021, 10:26 am
#329
Join Date: Oct 2018
Programs: BAEC Gold, IHG Platinum, ALL Gold, Bonvoy Gold Elite, HHonors Gold
Posts: 384
I've spent 2 hours and 31 minutes today listening to top tips about internet-enabled mobile telephones and, by golly, if I hadn't already known you could check your Avios balance online, I sure do now!
Four calls today to the Silver line, first one at 1:26pm was answered in 18 minutes. The other three from 3pm onwards were never answered; just as it seemingly connected to somebody, I was hung up on without a word. On Tuesday I got through in 22 minutes.
For now though, I've had my fill of listening to a 30 second loop of a campfire guitar rendition of Lakmé. They win. I'll try again later.
Four calls today to the Silver line, first one at 1:26pm was answered in 18 minutes. The other three from 3pm onwards were never answered; just as it seemingly connected to somebody, I was hung up on without a word. On Tuesday I got through in 22 minutes.
For now though, I've had my fill of listening to a 30 second loop of a campfire guitar rendition of Lakmé. They win. I'll try again later.