How long for refunds to be processed
Nov 26, 2020, 5:40 am
#1171
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
I had two refunds clear after about two weeks. They hit my Amex card just as I was about to pay it. After the nonsense with THY who took 6 months, I think that is pretty good.
Nov 26, 2020, 11:48 am
#1172
Join Date: Jul 2010
Location: UK
Programs: BA Gold
Posts: 1,021
Nov 27, 2020, 5:40 am
#1173
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Just processed my latest Amex statement. BA cancelled our CPT trip on 17 Sep. Avios and 2-4-1 restored almost instantly. Cash element (c. £1,000) restored to Amex on 6 Nov, so about 7 weeks.
That's the last of this year's cancellations sorted/refunded. I wonder whether we will get away in 2021?!
That's the last of this year's cancellations sorted/refunded. I wonder whether we will get away in 2021?!
Nov 29, 2020, 5:31 am
#1174
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
On 27 September, I did two Avios rebookings that required reissues. There were cash refunds due for both bookings, which I expected to be actioned when the tickets were reissued.
One was reissued on 20 November, and I've now had the refund for that (it appeared on my Amex the next day). The other is still in the queue but I suspect that it will get looked at before too long now.
This is for travel in late spring 2021, so it's far enough away not to qualify for any priority. If anyone's waiting for a refund from the ticket reissue queue, this might be an indication of how long it's currently taking as a matter of routine.
One was reissued on 20 November, and I've now had the refund for that (it appeared on my Amex the next day). The other is still in the queue but I suspect that it will get looked at before too long now.
This is for travel in late spring 2021, so it's far enough away not to qualify for any priority. If anyone's waiting for a refund from the ticket reissue queue, this might be an indication of how long it's currently taking as a matter of routine.
Dec 1, 2020, 2:56 am
#1175
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
Yeah.
latest manual one completed in 20 days.
Got to sort out the car rental, was told to call 3 weeks before and if FCDO still advising against travel to US, I can get 100% cash refund ( no FTV or 20% reduction).
I will see on the 3rd!?...assuming I can get through to BAH!
latest manual one completed in 20 days.
Got to sort out the car rental, was told to call 3 weeks before and if FCDO still advising against travel to US, I can get 100% cash refund ( no FTV or 20% reduction).
I will see on the 3rd!?...assuming I can get through to BAH!
Dec 1, 2020, 3:24 am
#1177
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
20 days for me, refund arrived yesterday.
Was a cash ET booking upgraded to CE with cash when they launched the cheap fares a couple of months ago.
Was a cash ET booking upgraded to CE with cash when they launched the cheap fares a couple of months ago.
Dec 1, 2020, 3:59 am
#1179
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
Dec 1, 2020, 4:00 am
#1180
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,807
I requested a refund ffor an avios booking that involved both a date change and a destination change on 7th Oct. After 1 month I hadn't received it so called up and was told it would be prioritised. They then processed it within a week or so.
Dec 1, 2020, 4:13 am
#1181
Join Date: Dec 2020
Posts: 1
I requested a refund on the 15th of September after BA cancelled our flights. After calling and being told its been prioritised several times, after 77 days I'm still waiting for the refund to be issued.
Has anyone found a way to hurry BA up?
Has anyone found a way to hurry BA up?
Dec 1, 2020, 5:07 am
#1182
Join Date: Mar 2007
Programs: BA GGL/CCR
Posts: 384
I'm still waiting for three which are outstanding since early October
Dec 1, 2020, 12:15 pm
#1183
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
I called BA 2 days ago to request a refund on a cancelled flight and the money was back on my credit card this morning. Very impressed.
Similar request made 5 weeks ago and I'm still waiting. Not so happy.
Similar request made 5 weeks ago and I'm still waiting. Not so happy.
Dec 1, 2020, 12:41 pm
#1184
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,379
Cancellation requested on 26 October received 27 November
Helpdesk couldn’t match pricing for amended itinerary after flight cancelled despite pricing up a new booking at lower price. Went to operations desk at holiday who couldn’t match price or intervene but suggested cancellation on Friday and pushed through, money back on card yesterday and new itinerary at lower price booked today.
Technical helpdesk called back today and was price feed error. Profuse apologies offered along with complimentary transfers. Great outcome.
Helpdesk couldn’t match pricing for amended itinerary after flight cancelled despite pricing up a new booking at lower price. Went to operations desk at holiday who couldn’t match price or intervene but suggested cancellation on Friday and pushed through, money back on card yesterday and new itinerary at lower price booked today.
Technical helpdesk called back today and was price feed error. Profuse apologies offered along with complimentary transfers. Great outcome.
Dec 1, 2020, 1:36 pm
#1185
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
Filled in the online cancellation form for 2 bookings on the 18/11, nothing so far apart from the acknowledgement email.
One had a few changes, so I'm expecting that to be sat in a queue somewhere, the other was a simple one way point to point so unsure what's taking so long with that.
One had a few changes, so I'm expecting that to be sat in a queue somewhere, the other was a simple one way point to point so unsure what's taking so long with that.