How long for refunds to be processed
Mar 15, 2020, 3:23 pm
#1
Original Poster
Join Date: May 2007
Location: Jersey
Programs: BA GOLD, HILTON DIAMOND, BONVOY L/T GOLD,
Posts: 306
How long for refunds to be processed
Does anyone have an idea how long it will take to get refunds? Also how long for new tickets to get issued? I dont want to bother BA by calling them.....
We cancelled on Weds and rebooked but neither the refund nor the new charges have gone through...
We cancelled on Weds and rebooked but neither the refund nor the new charges have gone through...
Mar 15, 2020, 3:24 pm
#2
Suspended
Join Date: Dec 2019
Posts: 629
refund at best of times are generally 3/5 days at moment I'd expect a few extra
Mar 15, 2020, 6:32 pm
#7
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club Silver
Posts: 600
I cancelled flights on Thursday morning through MMB and refund of taxes (all I was due on the ticket) back on the card at 6am Sunday, which I think is pretty good considering the current situation
Mar 16, 2020, 1:23 am
#8
Join Date: Nov 2011
Programs: BA Gold Hilton Diamond
Posts: 292
My BA1 was cancelled last Wednesday - for 23 April departure- was offered LHR-JFK but decided to cancel. This was an Amex 2-4-1 Avios redemption. I cancelled on line for a full refund. I got an immediate email notice. But so far no money, Avios or voucher as yet.
Mar 16, 2020, 2:25 am
#9
Join Date: Nov 2016
Location: Milton Keynes
Programs: BA Gold
Posts: 202
Managed to get through to the gold line after 20 mins yesterday (5.30pm), requesting an E-Voucher rather than cancellation.
I was given the key facts how to use the voucher over the phone, and now my account is showing cancelled / refund in process - let’s see if I do indeed get the E-Voucher (have also tried online but no email received).
I was given the key facts how to use the voucher over the phone, and now my account is showing cancelled / refund in process - let’s see if I do indeed get the E-Voucher (have also tried online but no email received).
Mar 16, 2020, 2:34 am
#10
Join Date: Jul 2005
Location: 64K or 2A
Programs: BA LT Gold, HH Diamond
Posts: 785
We were also on BA1 on 23rd April on a 2-4-1 (perhaps not surprising this was an early cancellation??) and cancelled the trip last week. Same as FlyingWelshie, immediate email but nothing else as yet.
Mar 16, 2020, 5:06 am
#11
Join Date: Dec 2014
Location: London
Programs: BAEC Silver, HH Diamond, Avis President's Club
Posts: 1,219
Requested refund on Tuesday after my flight had been cancelled and no refund yet, but that was a debit card for personal travel and so I expect that to be a little slower than Credit Card (not sure if that's logical thinking or not!)
Mar 16, 2020, 7:25 am
#13
Join Date: Nov 2007
Location: London UK
Programs: BAEC Silver, IHG Diamond Ambassador
Posts: 2,046
I cancelled three flight only bookings on Thursday. Two could be completed online and the refund was back on my Amex by Sunday. For my imminent Tel Aviv flights which BA cancelled, it wouldn’t let me cancel online (due to UUA?) so I had to call. No sign of the refund or Avios yet. I was told 7-10 days for the back office to process but understand it may be longer in the current circumstances
Mar 16, 2020, 10:20 am
#14
Join Date: Jan 2019
Programs: BA GGL
Posts: 91
BA Holidays cancelled my trip to Malta w/c 30th March by email last Friday. Today I got an email confirming the cancellation, setting out the amount and saying it’ll be credited back to the original card used for payment in 7 to 10 days. I’m quite happy with that