How long for refunds to be processed
Mar 20, 2020, 10:27 am
#34
Join Date: Jan 2019
Programs: BA GGL
Posts: 91
now need to see what happens to the holiday to Thailand in May, Zanzibar in June and Australia in September...
Mar 20, 2020, 11:00 am
#35
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,963
Cancelled a cash booking online on 13/3 (GLA-LHR-FRA; BRU-LHR-GLA). Three out of the four legs had been cancelled by BA, which the website explained on one page gave me the right to refuse re-booking and receive a full refund. When I clicked through to the next page, however, I then had to tick a box to say that I would agree to accept whatever refund BA calculate (which is an absolutely outrageous way of doing business btw)! Especially when it is such a straightforward booking! Needless to say I have a screen shot of the first page. One week on, nothing yet, and it’s still showing in MMB. Not worried yet, though.
Mar 21, 2020, 5:54 pm
#36
Join Date: Jan 2007
Posts: 4,709
I'm thinking in order to not lose it I may have to change my booking rather than cancel.
Mar 23, 2020, 1:12 am
#37
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold, QR Plat
Posts: 356
I called on Saturday to get a refund for a cancelled LHR-HEL-LHR trip. The agent said it could take up to 21 days, but the money was credited back on my AMEX this morning.
Mar 23, 2020, 3:23 am
#38
Join Date: Sep 2019
Location: UK
Posts: 264
My Easter flights (LHR - BEY) were cancelled by BA. No rebooking or other options were available online. I called and requested a refund. Call ended about 1pm on 20 Mar. Refund now shows on my credit card account today, but it is recorded as posted on 21 March. Have to work out what to do with that credit because the credit card company (AMEX) are going to collect the full balance on the previous statement by direct debit, and not offset that balance against this credit!
Last edited by Yanshuf; Mar 23, 2020 at 4:43 am
Mar 23, 2020, 4:20 am
#40
Join Date: Feb 2016
Posts: 7
Trip booked on February 10th ( 2x F , LHR to LAX to LAS) for me +1, for July later this year.
on March 8th, I got an email alerting me to a schedule change of around 7 hours on the inbound flight
I called BA on March 10th requesting refund (they tried hard to keep me booked and even offered to fund the fare difference for a direct return flight) but I opted for a refund.
They said they would process a manual one which would take approx 7 days.
Immediately my Manage Booking screen showed the "we are processing cancellation" etc...
I have now disputed the charge with CC company...
Any other advice?
on March 8th, I got an email alerting me to a schedule change of around 7 hours on the inbound flight
I called BA on March 10th requesting refund (they tried hard to keep me booked and even offered to fund the fare difference for a direct return flight) but I opted for a refund.
They said they would process a manual one which would take approx 7 days.
Immediately my Manage Booking screen showed the "we are processing cancellation" etc...
I have now disputed the charge with CC company...
Any other advice?
Mar 23, 2020, 4:35 am
#41
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,963
Trip booked on February 10th ( 2x F , LHR to LAX to LAS) for me +1, for July later this year.
on March 8th, I got an email alerting me to a schedule change of around 7 hours on the inbound flight
I called BA on March 10th requesting refund (they tried hard to keep me booked and even offered to fund the fare difference for a direct return flight) but I opted for a refund.
They said they would process a manual one which would take approx 7 days.
Immediately my Manage Booking screen showed the "we are processing cancellation" etc...
I have now disputed the charge with CC company...
Any other advice?
on March 8th, I got an email alerting me to a schedule change of around 7 hours on the inbound flight
I called BA on March 10th requesting refund (they tried hard to keep me booked and even offered to fund the fare difference for a direct return flight) but I opted for a refund.
They said they would process a manual one which would take approx 7 days.
Immediately my Manage Booking screen showed the "we are processing cancellation" etc...
I have now disputed the charge with CC company...
Any other advice?
Mar 23, 2020, 4:40 am
#42
Join Date: Feb 2016
Posts: 7
Simple answer to this is cashflow
Bill is due end of this month.
It's on a card I do not use very often, and I don't want to pay it to then get a refund and a massive credit on this card which will take me best part of a good few months to spend.
EDIT: and also, I appreciate that we are in difficult circumstances at the moment, however, the request was put in when wait times were only about 20 mins and I was told categorically that it would take approx 7 days to refund.
We are now at nearly double that with no way for me to contact BA (just tried, again, and got cut off from their 08007707070 number after an automated message).
Bill is due end of this month.
It's on a card I do not use very often, and I don't want to pay it to then get a refund and a massive credit on this card which will take me best part of a good few months to spend.
EDIT: and also, I appreciate that we are in difficult circumstances at the moment, however, the request was put in when wait times were only about 20 mins and I was told categorically that it would take approx 7 days to refund.
We are now at nearly double that with no way for me to contact BA (just tried, again, and got cut off from their 08007707070 number after an automated message).
Last edited by Rohil; Mar 23, 2020 at 4:46 am
Mar 23, 2020, 4:58 am
#44
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
it’s a tricky situation when airlines might be running low but at the same time pax are in more difficult situation when they could be waiting on refunds whilst having to book brand new tickets as original airlines stopped flying and won’t reroute