Simple answer to this is cashflow
Bill is due end of this month.
It's on a card I do not use very often, and I don't want to pay it to then get a refund and a massive credit on this card which will take me best part of a good few months to spend.
EDIT: and also, I appreciate that we are in difficult circumstances at the moment, however, the request was put in when wait times were only about 20 mins and I was told categorically that it would take approx 7 days to refund.
We are now at nearly double that with no way for me to contact BA (just tried, again, and got cut off from their 08007707070 number after an automated message).
Last edited by Rohil; Mar 23, 2020 at 4:46 am