navylad

I think it is important to take this into context. We do regularly see reports on FT of poor J service ok BA, maybe up to a couple times a week but usually less frequent Meanwhile, BA has a fleet of 280 aircraft flying multiple destinations and carrying thousands of Aj lax a day. The vast majority of pax will have a good experience in all honesty, those that don�t have every right to be annoyed or upset and service failings shouldn�t happen, this experience is then often represented by some on here (including those who by their own admission don�t regularly fly J on BA) to be commonplace, I take that with more than a pinch to salt and I certainly wouldn�t be worried about a booking I had in J that it will be bad- it is unlikely and the fear of a failure may actually lead to a worsening of your enjoyment of the flight and be a self-fulfilling scenario. .

dubistokay

Good summary. Though I find PE service levels higher than CW, that is if you�re intent on drinking. You can ask for several drinks when the trolley comes rather than spend one hour waiting for a half filled glass of warm coke that won�t get topped up. On my last flight, my partner, who was travelling in PE, was done with his meal and on his 2nd mini wine bottle when I in CW didn�t even yet have the post takeoff drink.

dubistokay

If you still have the choice, switch to QR. You�re virtually guaranteed excellent service and the best hard (and soft) product in the industry. With BA J, you�re virtually guaranteed the opposite. Can�t comment much on AF but I suppose it plays in an entirely different league similar to LH/OS/LX/KL.

scottishpoet

i suspect you will enjoy your cw experience.

the op here had seen they had been allocated a seat in 1st which they then lost before the flight. i am sure their disappointment is reflected in their feedback.

sometimes its better not to be informed!!

subject2load

Well I don’t suppose there are any 100% guarantees with any airline (any more than with any hotel, restaurant, etc). But yes, many would agree that QR have been ‘setting the standard‘ for some years now, with so many customer-focussed innovations in J class : dine-on-demand, PJ’s & slippers, Q-suites, high-quality F&B offerings, and (for ex-LHR pax) one of the very best dedicated lounges (the best ?) throughout the Heathrow complex. These have all combined to produce an impressive product.

dubistokay

Can you imagine I�ve gone from years of virtually 100% of my work travel being QR J to a mix of BA J and LH/OS/LX SH J. No wonder I�m so bitter re BA