Denied flight refund
Oct 15, 2019, 9:41 am
#1
Original Poster
Join Date: Aug 2016
Posts: 29
Denied flight refund
Outbound Flight cancelled in recent strike (unfortunately the ticket was booked through lastminute.com)
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.
i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.
i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
Oct 15, 2019, 9:49 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
This is pretty sharp practice if this is the case. What may have happened is that lastminute.com has internally bolted two single trips together. But from your point of view I guess you bought it as a return. So I would either insist on lastminute refunding the full amount, and/or approach your credit card company to see if they will chargeback. Now for the latter you may need to at least inform them sooner rather than later, in case there are timelines involved, but consumer legislation should cover you, again assuming your bought the ticket as a return. Under any reading of consumer protection, what you bought is not something that could be feasibly used.
Oct 15, 2019, 12:12 pm
#3
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Outbound Flight cancelled in recent strike (unfortunately the ticket was booked through lastminute.com)
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.
i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.
i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
IME, as a rule with OTAs, don't attribute to deliberate trickery what can be explained by insufficient competence.
Oct 15, 2019, 1:33 pm
#4
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
This really belongs in the OTA forum, not BA.
If by some chance, the third-party vendor chose to sell two tickets as one "itinerary" and did not disclose that, it ought to be on them. I would go straight to your card issuer (bank) with this.
If by some chance, the third-party vendor chose to sell two tickets as one "itinerary" and did not disclose that, it ought to be on them. I would go straight to your card issuer (bank) with this.
Oct 15, 2019, 4:40 pm
#6
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Join Date: Aug 2010
Location: DCA
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Posts: 50,262
Oct 16, 2019, 12:03 am
#7
Join Date: Feb 2003
Location: NCL
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Posts: 5,305
Unless you explicitly requested two one-way tickets and/or paid with a debit card, I would suggest making it their problem by disputing the charge with your credit card company.