Denied flight refund

Old Oct 15, 19, 9:41 am
  #1  
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Denied flight refund

Outbound Flight cancelled in recent strike (unfortunately the ticket was booked through lastminute.com)
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.

i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
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Old Oct 15, 19, 9:49 am
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This is pretty sharp practice if this is the case. What may have happened is that lastminute.com has internally bolted two single trips together. But from your point of view I guess you bought it as a return. So I would either insist on lastminute refunding the full amount, and/or approach your credit card company to see if they will chargeback. Now for the latter you may need to at least inform them sooner rather than later, in case there are timelines involved, but consumer legislation should cover you, again assuming your bought the ticket as a return. Under any reading of consumer protection, what you bought is not something that could be feasibly used.
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Old Oct 15, 19, 12:12 pm
  #3  
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Originally Posted by Lilcoop3k View Post
Outbound Flight cancelled in recent strike (unfortunately the ticket was booked through lastminute.com)
obviously there was 14 days notice and it meant that I then decided not to take my holiday as it just completely messed up timings. Lastminute.com are refusing to refund the whole ticket and are only willing to refund outbound portion and are saying they are awaiting BA to refund them which is still outstanding.

i am unable to find any information about whether outbound and return has to be refunded. Any help would be appreciated
You can definitely ask for the whole journey to be refunded ( Reg 261/2004 speaks of reimbursement for the "part or parts of the journey not made").

Originally Posted by corporate-wage-slave View Post
This is pretty sharp practice if this is the case. What may have happened is that lastminute.com has internally bolted two single trips together.
That seems rather unlikely but the OP should be able to check this by looking at BA and see whether both legs were made under the same reservation or separate reservations.

IME, as a rule with OTAs, don't attribute to deliberate trickery what can be explained by insufficient competence.
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Old Oct 15, 19, 1:33 pm
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This really belongs in the OTA forum, not BA.

If by some chance, the third-party vendor chose to sell two tickets as one "itinerary" and did not disclose that, it ought to be on them. I would go straight to your card issuer (bank) with this.
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Old Oct 15, 19, 1:37 pm
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Originally Posted by Often1 View Post
This really belongs in the OTA forum, not BA.
For BA forum members it's a good reminder of why booking direct with BA can have it's advantages.
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Old Oct 15, 19, 4:40 pm
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Originally Posted by ianwall View Post
For BA forum members it's a good reminder of why booking direct with BA can have it's advantages.
That's a given for every carrier. Same thing could have happened with one of these OTA / third-party vendors if the carrier had been LH or AF as well.
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Old Oct 16, 19, 12:03 am
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Unless you explicitly requested two one-way tickets and/or paid with a debit card, I would suggest making it their problem by disputing the charge with your credit card company.
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