Bad service in CCR
Aug 31, 2019, 1:10 am
#31
Join Date: May 2016
Location: EDI
Programs: Was BA GGL but no longer travelling
Posts: 583
I’ve been in since around 06:15. It’s busy but not horrendous. Staff polite as courteous. Breakfast good, although I’m a bit hungover from the TATL flight so I didn’t do it justice.
Aug 31, 2019, 5:19 am
#32
Join Date: Aug 2010
Location: Geneva/Sydney
Programs: Mucci; BA, LT GGL; QF, platinum; Marriott LT Titanium; Hilton Diamond
Posts: 926
Sorry to hear about far from ideal conditions in the CCR. What a privileged lot we are, which I guess leads us to a high level of unacceptability. My ideal/frequent CCR scenario is to arrive from HKG on BA32, get the Jag over to the CCR and then enjoy my private club and breakfast until I wander down for the 0640 to GVA with a smile on my face. I haven't got to LPGS at breakfast so it remains a blissful experience. On the other hand, at later times of the day I always find myself in a boozy FT crowd and you know that's fun too.
Anyway, the pom is off to POM early tomorrow morning - so back to reality!
Anyway, the pom is off to POM early tomorrow morning - so back to reality!
Aug 31, 2019, 6:57 am
#33
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Sometimes you guys are impossible. 
The tone of the OP doesn’t sound to me excessively moany or entitled.
We all have different expectations and, unless the expectations are unreasonable, the CCR should aim to impress and deliver impeccable service and an exclusive experience. We all know that at times it can feel like that, in my case on my first couple of visits, but it can also feel subpar, probably also because the novelty factor starts to fade.
The tone of the OP doesn’t sound to me excessively moany or entitled.We all have different expectations and, unless the expectations are unreasonable, the CCR should aim to impress and deliver impeccable service and an exclusive experience. We all know that at times it can feel like that, in my case on my first couple of visits, but it can also feel subpar, probably also because the novelty factor starts to fade.
Aug 31, 2019, 7:13 am
#34
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Sometimes you guys are impossible. The tone of the OP doesn’t sound to me excessively moany or entitled.
We all have different expectations and, unless the expectations are unreasonable, the CCR should aim to impress and deliver impeccable service and an exclusive experience. We all know that at times it can feel like that, in my case on my first couple of visits, but it can also feel subpar, probably also because the novelty factor starts to fade.
The tone of the OP doesn’t sound to me excessively moany or entitled.We all have different expectations and, unless the expectations are unreasonable, the CCR should aim to impress and deliver impeccable service and an exclusive experience. We all know that at times it can feel like that, in my case on my first couple of visits, but it can also feel subpar, probably also because the novelty factor starts to fade.
My first BA F lounge experience was the old CCR in T4 and I thought it was nothing great whereas my first T5 CCR visit was very enjoyable. I've since been in several others in the world including the LH FCT which I thought didn't match the hype written about it. Not been in any for a while and can't say I'm that bothered.
Aug 31, 2019, 9:32 am
#35
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
i feel the long and short of it here is the fact that this is truly a BA problem. the staff are doing everything they can, but management have decided to deal with CCR in a way that does not please customers. and it is a shame because T5 CCR is meant to be their beacon, no? or is it the CCR in SIN?
whats ironic here is it is their home (BA T5), which should be the epitome of service and experience they fail in so many ways.
yet each time i leave the JFK CCR, i am always amazed at how pleasant an experience i have there after so many years. the staff are abundant, its not crowded, tables and charging plugs available, and never are the same issues as we all face at the T5 CCR.
in short: T5 CCR can do better and it should.
whats ironic here is it is their home (BA T5), which should be the epitome of service and experience they fail in so many ways.
yet each time i leave the JFK CCR, i am always amazed at how pleasant an experience i have there after so many years. the staff are abundant, its not crowded, tables and charging plugs available, and never are the same issues as we all face at the T5 CCR.
in short: T5 CCR can do better and it should.
Aug 31, 2019, 3:09 pm
#37
Join Date: Apr 2019
Programs: BA GfL
Posts: 110
I am maybe in the CCR 4 or 5 times a year, usually on a Sunday between a domestic flight and a transatlantic in First.
The service is usually very friendly once you get served, but for the last couple of years I find the staff quite willing to just ignore me unless I very deliberately get their attention. Maybe they have have been told not to disturb people, but I would have thought that they would be told to watch for new arrivals and ask if they need anything.
The lack of sockets and the very slow wifi are probably a bigger annoyance though.
The service is usually very friendly once you get served, but for the last couple of years I find the staff quite willing to just ignore me unless I very deliberately get their attention. Maybe they have have been told not to disturb people, but I would have thought that they would be told to watch for new arrivals and ask if they need anything.
The lack of sockets and the very slow wifi are probably a bigger annoyance though.
Aug 31, 2019, 9:04 pm
#38
Join Date: Jun 2015
Programs: BA Silver, Skywards Silver
Posts: 113
I am maybe in the CCR 4 or 5 times a year, usually on a Sunday between a domestic flight and a transatlantic in First.
The service is usually very friendly once you get served, but for the last couple of years I find the staff quite willing to just ignore me unless I very deliberately get their attention. Maybe they have have been told not to disturb people, but I would have thought that they would be told to watch for new arrivals and ask if they need anything.
The lack of sockets and the very slow wifi are probably a bigger annoyance though.
The service is usually very friendly once you get served, but for the last couple of years I find the staff quite willing to just ignore me unless I very deliberately get their attention. Maybe they have have been told not to disturb people, but I would have thought that they would be told to watch for new arrivals and ask if they need anything.
The lack of sockets and the very slow wifi are probably a bigger annoyance though.
Sep 1, 2019, 10:00 am
#40
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,962
And mine. Been in it a handful of times, and learned quickly not to sit “outside” due to the likelihood of being ignored. To be clear, I don’t mind going to the bar to get drinks at all, but when you do (because you’re being ignored) and you are told to sit down, someone will bring it over, as if you’ve just insulted them, and it still takes another age to come, it doesn’t help.
Sitting “inside” we’ve never had a problem, other than the very large measures!
Sitting “inside” we’ve never had a problem, other than the very large measures!
Sep 1, 2019, 10:32 am
#41
Join Date: May 2012
Location: Glossop
Programs: BAEC
Posts: 344
Terrace service is excellent this afternoon. I have been here maybe a dozen times and this is by far the best. A few moments ago we were offered little smoked salmon thingys. Only gripes are the absence of sockets and the ridiculously large plates that the lovely scallop starter comes on - had to eat it from my lap. Chilled bottle of LPGS on a trolley not 10 feet away.
Sep 1, 2019, 11:14 am
#42
Join Date: Nov 2005
Location: UK
Programs: BA Gold
Posts: 592
Terrace service is excellent this afternoon. I have been here maybe a dozen times and this is by far the best. A few moments ago we were offered little smoked salmon thingys. Only gripes are the absence of sockets and the ridiculously large plates that the lovely scallop starter comes on - had to eat it from my lap. Chilled bottle of LPGS on a trolley not 10 feet away.
Sep 1, 2019, 11:57 am
#43
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Being told that after going up to any bar is a major bugbear of mine. There are ways to take the customers order there and then, and also indicate that they’d be delighted to do table service in future.
Sep 1, 2019, 1:38 pm
#44
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
We have people who spend hundreds of thousands of pounds a year with BA on this forum. Many of them have been loyal to BA for over 20 years. I would urge you to consider that they are in a state of despair about whether an F ticket will bring on board service akin to the Ritz or Little Chef.
Sep 1, 2019, 1:56 pm
#45
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
We have people who spend hundreds of thousands of pounds a year with BA on this forum. Many of them have been loyal to BA for over 20 years. I would urge you to consider that they are in a state of despair about whether an F ticket will bring on board service akin to the Ritz or Little Chef.