Bad service in CCR
My partner and I have just gone in to the CCR, very disappointing so far! All began well with a lovely welcome at the FW and also the CCR registration, but after that awful (so far). It’s busier than I have ever seen it, which is not the end of the world of course, and still place to sit, service is however the issue. I went up to the bar having found a spot on the terrace (ugly pool Loungers with cheap cushions) and asked for a glass of champagne, I was poured something that was not LPGS without comment. I tried it but did not like it so asked if they had LP, I was very brusquely informed it was chilling and they did not have any. We then went to the restaurant where there was a wait for tables, the same gentleman who informed me re champagne was then manning the reception there and it was a bit of a circus. No one knew what was happening and although we were seated after 10 mins we were taken to a table with a large grey industrial plastic cutlery holder on the banquette next to it and trays with cleaning sprays on them on the adjacent table. (At this point I witnessed a table asking for LPGS specifically and then being served the other stuff surreptitiously). So far service in the restaurant has been perfunctory at best, soup slopped into the bowl for example, no bread offered.
Bad day or is this the norm these days? |
Defo not the norm for sure - I’ve had some of the best service ever in the Concorde Room recently |
Think the LPGS is in short supply and being held back for the regulars.
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Originally Posted by Tootall33
(Post 31473319)
Bad day or is this the norm these days?
Just gently ask for a word with the duty manager and explain your concerns, it will be more useful than anything you or I can do via this forum. |
Originally Posted by corporate-wage-slave
(Post 31473355)
......Just gently ask for a word with the duty manager and explain your concerns, it will be more useful than anything you or I can do via this forum.
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No tips for CCR staff today then :)
Sounds like a bad day- feedback usually very good from CCR. |
Make sure you don't leave a tip (oops, wrong thread!) :D
EDIT: Beaten to it by South London Bon Viveur :rolleyes: |
Let's me try to break this down into its constituent parts. I'll add my responses in red.
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I was in today. Service very, very poor initially. No one on the terrace when we got there so had to go to bar for drinks. Ignored at the bar while the barman was sorting some cans out, when I finally got his attention and asked for some LPGS I was told they just had a delivery so no chilled LPGS. This was around 1200 - he did say the Canard Duchene was the best champagne they offered. (!!!).
Tried the BA100 English sparkling wine, fine but not amazing. Friend went back and by then LPGS was on which was a big improvement. Fortunately after that the lady working on the terrace was on the ball and kept us well looked after until we left for our flight, though she was run off her feet as I think people realised she was the only person who actually was bothered. So very definitely not the CCR’s finest hour. |
Originally Posted by golfmad
(Post 31473434)
Let's me try to break this down into its constituent parts. I'll add my responses in red.
We’re lucky enough that we have flown F quite a few times so know what to ask for and what to expect and even then it’s probably the least impressive CCR experience I’ve had. |
I find the BA lounges less and less inviting because they are generally so busy. I know many will shout me down but I would support a review of the lounge access policy and would welcome a more restrictive one. Information about appropriate lounge behaviour might also be needed.
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Originally Posted by BobServant
(Post 31473573)
@golfmad - I’ve seen it far, far busier and the service has been far, far better. We’re lucky enough that we have flown F quite a few times so know what to ask for and what to expect and even then it’s probably the least impressive CCR experience I’ve had. |
Originally Posted by Tobias-UK
(Post 31473626)
They have been a little short staffed because of holidays and illness, Some of the staff have been doing double shifts, they must be dead on their feet.
I feel for the staff but management should ensure that the front line staff are not put in a position they can’t deliver a proper level of service and customers should not be impacted regardless. It seems both were happening today. If I thought it would make any difference, I’d write to customer relations. Anyway I am about to fly and so far the crew on the plane have been brilliant, I hope the OP has a good overall experience too. |
Originally Posted by kaizenflying
(Post 31473608)
Information about appropriate lounge behaviour might also be needed.
Maybe you should book yourself on a Friday evening FR LGW-ALC flight to get an idea of what normal looks like. |
Thanks So much for your informative and enlightening feedback on my original post. |
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