Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 11:08 am
#226
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
BBC News has been broadcasting vox pop interviews with passengers at Heathrow, some of whom were in tears over ruined holiday plans, all saying that BA has offered them almost no help at all. Whatever the truth of this, it's quickly turning into a PR disaster.
Aug 7, 2019, 11:11 am
#228
Join Date: Sep 2013
Location: London, UK
Programs: BA Bronze, Accor Gold, Amex Plat, Hertz 5 Star, Global Entry
Posts: 119
And with potential BALPA strikes, could end up being a real bloodbath - interesting to see if/when AC/WW appear.
Aug 7, 2019, 11:13 am
#230
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,293
Aug 7, 2019, 11:19 am
#233
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
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Were you able to print / download boarding passes? - I've checked in for LGW-TPA tomorrow but it will not let me download boarding passes (says 'Boarding pass print not available'). Not the end of the world for us as we have to visit a desk anyway to drop off checked bags.
Aug 7, 2019, 11:24 am
#234
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
There is always Megabus :-)
Aug 7, 2019, 11:40 am
#237
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
That’s a cheap jibe.
Some holidays will involve onward domestic / regional connections from the initial place of arrival ; connections which could prove difficult to rearrange at short notice, at such a busy time of year. They might be starting a long train trip, a service with infrequent departures. They could be joining a safari which operates only a weekly basis. Or, as already mentioned, they might be connecting to a cruise.
So perhaps not the best of comments given the potential ramifications of even a single day’s delay for many travellers.
Some holidays will involve onward domestic / regional connections from the initial place of arrival ; connections which could prove difficult to rearrange at short notice, at such a busy time of year. They might be starting a long train trip, a service with infrequent departures. They could be joining a safari which operates only a weekly basis. Or, as already mentioned, they might be connecting to a cruise.
So perhaps not the best of comments given the potential ramifications of even a single day’s delay for many travellers.
Aug 7, 2019, 11:44 am
#238
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,990
Aug 7, 2019, 11:45 am
#239
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,848
The situation seems to be resolved so a tangential remark might not cause me to have my wrists slapped by a mod.
Not sure this is true.
Complex systems have complex problems and you can only test for the issues you can foresee.
Spending more time (not cheap) on system design and testing doesn't guarantee a lack of problems in deployment i.e. 'Good'.
One of the major causes of issues is some well meaning person 'fixing' a minor issue in a deployed system to increase quality but inadvertently causing much bigger problems e.g. the NatWest cashpoint issues.
What you really need is to prioritise simpler IT over complex IT and that doesn't necessarily cost any more.
Hire fewer people but ones that know what they are doing.
Less is more.
Don't hack at it.
In reality there is business system psychosis that results in the opposite of all these things because nobody involved really cares about the system, they are all locally optimising for their own reward (either psychological or financial).
So sadly Mr Cruz is not to blame.
You will find it hard to find any individual or organisation specifically to blame.
If there is any real blame it's on human nature.
Complex systems have complex problems and you can only test for the issues you can foresee.
Spending more time (not cheap) on system design and testing doesn't guarantee a lack of problems in deployment i.e. 'Good'.
One of the major causes of issues is some well meaning person 'fixing' a minor issue in a deployed system to increase quality but inadvertently causing much bigger problems e.g. the NatWest cashpoint issues.
What you really need is to prioritise simpler IT over complex IT and that doesn't necessarily cost any more.
Hire fewer people but ones that know what they are doing.
Less is more.
Don't hack at it.
In reality there is business system psychosis that results in the opposite of all these things because nobody involved really cares about the system, they are all locally optimising for their own reward (either psychological or financial).
So sadly Mr Cruz is not to blame.
You will find it hard to find any individual or organisation specifically to blame.
If there is any real blame it's on human nature.
Aug 7, 2019, 12:01 pm
#240
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
As things seem to be stabilising, albeit with many unfortunate people left in its wake ...
OLCI. Some of today’s issues related to inability to OLCI. I was struck by my recent JER-LBA on Jet2, where you can OLCI for ALL pax, BOTH ways, at T-28 days with just one click. ISTR our solitary Aer Lingus had a similar lead time.
I guess there’s a good commercial reason for BA (and others) doing T-24 hours, but it does leave the carrier a hostage to fortune.
OLCI. Some of today’s issues related to inability to OLCI. I was struck by my recent JER-LBA on Jet2, where you can OLCI for ALL pax, BOTH ways, at T-28 days with just one click. ISTR our solitary Aer Lingus had a similar lead time.
I guess there’s a good commercial reason for BA (and others) doing T-24 hours, but it does leave the carrier a hostage to fortune.