Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 9:06 am
#196
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Aug 7, 2019, 9:15 am
#197
Join Date: Jun 2019
Location: Manchester, UK
Programs: BAEC Gold
Posts: 16
Flying from LAX-LHR (BA280) in a few hours so looking forward to whatever drama occurs on the landing (or where we land) and the subsequent travel up to MAN. I couldn't use OLCI at all last night and just assumed like last time it was due to a plane change/upgrade or SSSS. Everytime i logged it it couldnt retrieve my account, this morning it does but website couldn't check me in. The app worked fine and downloaded boarding passes fine.
Aug 7, 2019, 9:45 am
#198
Join Date: Feb 2010
Location: Bombay
Programs: EC Blue, EB Silver, FB Gold
Posts: 551
We are moving quickly into a society that’s more and more IT dependent. It’s part of the basics. Without IT, we can’t do our job, pay our bills or get our groceries. It needs to work. I grew up partly in Africa and can do fine without electricity, but water is a bit of a challenge. The difference was that we knew they (water & electricity) were unreliable and planned thereafter. Our modern societies do not. These days they are both dependent upon IT systems working.perhaps it’s time we started preparing better - and taking the cost into account.
Aug 7, 2019, 9:54 am
#199
Join Date: Dec 2010
Programs: BA Gold
Posts: 24
Well I can happily report I have escaped G-ZBKI at Gatwick along with about 20 interpid travellers and am on the bus to the Terminal. Thought it best to bail rather then fly up to Heathrow gawd knows when!
Aug 7, 2019, 9:58 am
#200
Join Date: Jun 2019
Location: Manchester, UK
Programs: BAEC Gold
Posts: 16
Well my BA1394 flight tomorrow (8th) is now asking me whether i want to refund or rebook which I'd love to do, but my flight from LAX->LHR today is still showing as scheduled even though the aircraft is still at LHR having been delayed for 6+hrs so I guess my flight will be delayed/cancelled...
Edit: Apparently the outbound flight did leave roughly on time, its just flightradar not being updated:
https://www.flightradar24.com/data/flights/ba281
but this shows it enroute:
https://flightaware.com/live/flight/...035Z/EGLL/KLAX
Edit: Apparently the outbound flight did leave roughly on time, its just flightradar not being updated:
https://www.flightradar24.com/data/flights/ba281
but this shows it enroute:
https://flightaware.com/live/flight/...035Z/EGLL/KLAX
Last edited by ginger_lord; Aug 7, 2019 at 10:10 am
Aug 7, 2019, 9:59 am
#201
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
Aug 7, 2019, 10:01 am
#203
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Yes, I going to suggest that while what was suggested earlier - namely it's all out or none out - is generally correct, in the case of diversions to LGW BA captains do sometimes let HBO passengers out after a bit of pleading. The reason why this isn't a great idea is when it turns out that someone who declares themselves to be HBO actually has a few things in hold, and a few other concerns along these lines. At some point it may be that the flight may end up terminated at the diversion airport.
Aug 7, 2019, 10:02 am
#204
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
It's guaranteed that a 3rd party will be found responsible and all fingers pointed in that direction, however I don't think anyone would believe the BT story.
Aug 7, 2019, 10:05 am
#205
Join Date: Dec 2004
Location: London
Posts: 6,265
It is worth noting that Virgin Atlantic is in the process of lauching a major campaign to block BA's expansion with the 3rd runway. I was chatting to Shai Weiss about it a few weeks ago, and he already started dropping it in to every interview and speech he gives. At present, BA believes it is legally entitled to 50% of the new slots that will be created, which will simply mean BA closing Gatwick and moving everything across. Virgin believes there should be a different method of allocation.
Aug 7, 2019, 10:13 am
#206
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
Rebooking onto OAL (Other Airlines) revised update for 16:45 hrs, which is update 4.
The following rebooking is allowed, if your flight is cancelled today or tomorrow (Thursday 8 August) and you have a BA 125 tickets - including Avios / redemptions. It can be rebooked by Contact Centres (which used to be very unusual outside Joint Business and oneworld routes), as well as by airport staff
- SAS (contrary to the previous discussion)
- Air France
- Air Baltic
- Loganair
- KLM
- Philippine Airlines
- Luxair
- Gulf Air
- Brussels Airlines
- AIr Malaysia
- Air Mauritius
- Qatar
- Air Malta
- El Al
- Lufthansa Group (so including Swiss and Austrian) - but no later than 2 days later than the original date for some reason
- Latam
- Iberia
- Icelandair
Other airlines may also be possible if the above doesn't work, but BA has specific agreements on the above.
These are reactive guidelines, so you won't get rebooked proactively on to these flights.
The following rebooking is allowed, if your flight is cancelled today or tomorrow (Thursday 8 August) and you have a BA 125 tickets - including Avios / redemptions. It can be rebooked by Contact Centres (which used to be very unusual outside Joint Business and oneworld routes), as well as by airport staff
- SAS (contrary to the previous discussion)
- Air France
- Air Baltic
- Loganair
- KLM
- Philippine Airlines
- Luxair
- Gulf Air
- Brussels Airlines
- AIr Malaysia
- Air Mauritius
- Qatar
- Air Malta
- El Al
- Lufthansa Group (so including Swiss and Austrian) - but no later than 2 days later than the original date for some reason
- Latam
- Iberia
- Icelandair
Other airlines may also be possible if the above doesn't work, but BA has specific agreements on the above.
These are reactive guidelines, so you won't get rebooked proactively on to these flights.
Aug 7, 2019, 10:17 am
#207
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,839
Here I was thinking we got SSSS for our BOD-LGW tomorrow. Check in worked, but app BPs wouldn't come through. Hopefully, they sort this quickly or get us on an airline that is competent.
Aug 7, 2019, 10:19 am
#208
Join Date: Dec 2010
Programs: BA Gold
Posts: 24
Yes, I going to suggest that while what was suggested earlier - namely it's all out or none out - is generally correct, in the case of diversions to LGW BA captains do sometimes let HBO passengers out after a bit of pleading. The reason why this isn't a great idea is when it turns out that someone who declares themselves to be HBO actually has a few things in hold, and a few other concerns along these lines. At some point it may be that the flight may end up terminated at the diversion airport.
I am already wizzing my way to London on Gatwick Express, that turned out the be the fastest I have ever egressed Gatwick.
Aug 7, 2019, 10:24 am
#210
Join Date: Sep 2013
Location: London, UK
Programs: BA Bronze, Accor Gold, Amex Plat, Hertz 5 Star, Global Entry
Posts: 119
Rebooking onto OAL (Other Airlines) revised update for 16:45 hrs, which is update 4.
The following rebooking is allowed, if your flight is cancelled today or tomorrow (Thursday 8 August) and you have a BA 125 tickets - including Avios / redemptions. It can be rebooked by Contact Centres (which used to be very unusual outside Joint Business and oneworld routes), as well as by airport staff
- SAS (contrary to the previous discussion)
- Air France
- Air Baltic
- Loganair
- KLM
- Philippine Airlines
- Luxair
- Gulf Air
- Brussels Airlines
- AIr Malaysia
- Air Mauritius
- Qatar
- Air Malta
- El Al
- Lufthansa Group (so including Swiss and Austrian) - but no later than 2 days later than the original date for some reason
- Latam
- Iberia
- Icelandair
Other airlines may also be possible if the above doesn't work, but BA has specific agreements on the above.
These are reactive guidelines, so you won't get rebooked proactively on to these flights.
The following rebooking is allowed, if your flight is cancelled today or tomorrow (Thursday 8 August) and you have a BA 125 tickets - including Avios / redemptions. It can be rebooked by Contact Centres (which used to be very unusual outside Joint Business and oneworld routes), as well as by airport staff
- SAS (contrary to the previous discussion)
- Air France
- Air Baltic
- Loganair
- KLM
- Philippine Airlines
- Luxair
- Gulf Air
- Brussels Airlines
- AIr Malaysia
- Air Mauritius
- Qatar
- Air Malta
- El Al
- Lufthansa Group (so including Swiss and Austrian) - but no later than 2 days later than the original date for some reason
- Latam
- Iberia
- Icelandair
Other airlines may also be possible if the above doesn't work, but BA has specific agreements on the above.
These are reactive guidelines, so you won't get rebooked proactively on to these flights.