Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 8:22 am
#181
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Aug 7, 2019, 8:24 am
#183
Join Date: Oct 2013
Location: BMA
Programs: SAS Eurobonus Gold Card
Posts: 324
My boss was travelling on BA1439 from EDI to LHR. Originally should have landed at 10:50am. It actually landed at 13:50 and they are still on the plane. It's now been suggested that they'll go to T4 and be taken to T5 by bus but nothing has actually happened.
Aug 7, 2019, 8:24 am
#184
Join Date: Jan 2008
Posts: 3,839
A reminder that BA's 2018 annual report identifies the following risk:
I hope investors and analysts starting increasing the pressure on the airline over this, as at the moment I would feel more confident booking a time critical short haul trip on U2 than on BA (for various reasons, one of which is the various IT meltdowns).
I hope investors and analysts starting increasing the pressure on the airline over this, as at the moment I would feel more confident booking a time critical short haul trip on U2 than on BA (for various reasons, one of which is the various IT meltdowns).
There’s very interesting data on customer inertia in the banking market, showing a reluctance to change supplier no matter how badly they are treated by their bank, it’s very apparent the same phenomena exists with airline customers.
Last edited by Kgmm77; Aug 7, 2019 at 8:31 am
Aug 7, 2019, 8:30 am
#186
Join Date: Jan 2008
Posts: 3,839
Baeed on previous experience it feels like this is close to the tipping point of when a intra-day isolated incident with limited knock-on impact turns into multi-day chaos with aircraft, staff and customers in the wrong place and the tents pop up outside T5.
Aug 7, 2019, 8:32 am
#187
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
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British Airways B787-8 G-ZBJF BA132 Cardiff-Wales Diversion.
Aug 7, 2019
Aug 7, 2019
British Airways Boeing 787-8 G-ZBJF operating BA132 Jeddah – London Heathrow diverted to Cardiff-Wales this afternoon due to lack of available facilities at London Heathrow following IT problems this morning.
Last edited by BAEC; Aug 7, 2019 at 8:38 am
Aug 7, 2019, 8:39 am
#188
Join Date: Oct 2014
Posts: 45
That is not correct. The SIP was not intended as an interim and then to rebuild all the direct connections afterwards, it was the master plan for all future integrations.
Yes, it is a single point of failure and has repeatedly failed. The answer to that, as has already been stated, is to ensure it has the resilience required for the job it is implemented to do which is clearly hasn't.
Yes, it is a single point of failure and has repeatedly failed. The answer to that, as has already been stated, is to ensure it has the resilience required for the job it is implemented to do which is clearly hasn't.
Aug 7, 2019, 8:41 am
#190
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
They have a BA747 near T4 parked. If it continues like this we can take a picture from 20 years ago. They could move the Concorde too.
so yes as far as I can see almost all gates are taken around T5 complex
so yes as far as I can see almost all gates are taken around T5 complex
Aug 7, 2019, 8:44 am
#191
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,639
Until it starts impacting customer decisions (i.e. revenue) the analysts and the markets won’t give a stuff. In fact, they are more likely to express concern about any capex on new IT.
There’s very interesting data on customer inertia in the banking market, showing a reluctance to change supplier no matter how badly they are treated by their bank, it’s very apparent the same phenomena exists with airline customers.
There’s very interesting data on customer inertia in the banking market, showing a reluctance to change supplier no matter how badly they are treated by their bank, it’s very apparent the same phenomena exists with airline customers.
Aug 7, 2019, 8:51 am
#192
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
I do feel for all those affected by the chaos today. Have been hearing some tales of woe and despair from various radio vox pops recorded at LHR.
As far as I can, I avoid flying from and to the UK during the summer school holiday period, but am obviously very aware that this is simply not a feasible option for many, many folk.
This sort of disruption can happen in any month ; but in August the difficulties and knock-on effects will inevitably be ramped up.
Hope it begins to clear before long.
As far as I can, I avoid flying from and to the UK during the summer school holiday period, but am obviously very aware that this is simply not a feasible option for many, many folk.
This sort of disruption can happen in any month ; but in August the difficulties and knock-on effects will inevitably be ramped up.
Hope it begins to clear before long.
Aug 7, 2019, 9:00 am
#193
Join Date: Dec 2010
Programs: BA Gold
Posts: 24
Hi from Gatwick
Have been sat at Gatwick for a hour our so, inbound from San Jose on BA278 we were diverted here as Heathrow was full. The 787 is being gassed up to fly back to Heathrow at some point.
I am handbagge only and live in London so still hoping I can get off here. The door is open and there are stairs if it weren't raining I might make a break for it ;-)
I am handbagge only and live in London so still hoping I can get off here. The door is open and there are stairs if it weren't raining I might make a break for it ;-)
Aug 7, 2019, 9:04 am
#194
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Posts: 554
Have been sat at Gatwick for a hour our so, inbound from San Jose on BA278 we were diverted here as Heathrow was full. The 787 is being gassed up to fly back to Heathrow at some point.
I am handbagge only and live in London so still hoping I can get off here. The door is open and there are stairs if it weren't raining I might make a break for it ;-)
I am handbagge only and live in London so still hoping I can get off here. The door is open and there are stairs if it weren't raining I might make a break for it ;-)