Aug 7, 2019, 9:16 am
Last edit by: fluffymitten
BA FLY was down for most of Wednesday 7 August with multiple delays and cancellations.
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Service was restored and operational at start of play on Thursday 8 August, until...
1451 BST BA reported issues with BA FLY and reverted to using JFE.
1521 BST BA advised all short haul aircraft have been grounded in/out of outstations due to the loss of the FLY system
1555 BST FLY reported as stable
Wed 7 Aug - BA systems down; flights disrupted / cancelled
Aug 7, 2019, 7:02 am
#166
Join Date: Nov 2017
Posts: 389
Aug 7, 2019, 7:13 am
#167
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
unfortunately BA still cancelling flights. I checked the board about 10-15 min ago and it showed no cancellation after 15:50. I checked just now and it is showing an another 8-10ish up until 17:00.
i guess this is going to be the case for the rest of the day...
i guess this is going to be the case for the rest of the day...
Aug 7, 2019, 7:32 am
#168
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
BA should update the website message which is clearly an understatement of the situation.
"We are experiencing some systems problems today which are affecting check-in and flight departures"
"We are experiencing some systems problems today which are affecting check-in and flight departures"
Aug 7, 2019, 7:32 am
#169
Join Date: Apr 2009
Location: London, UK
Programs: BA Executive Club - Silver (OWS)
Posts: 768
So instead they created the SIP (systems integration platform). It's like a translator for all the systems. Everything is funnelled through the SIP now, rather than needing to speak directly to 30+ different systems. As they replace a legacy tool, they now only need to interface it with the SIP, rather than build 30 new connections. The plan was, once all systems were upgraded, they would rebuild the direct connections and retire the SIP.
Yes, it is a single point of failure and has repeatedly failed. The answer to that, as has already been stated, is to ensure it has the resilience required for the job it is implemented to do which is clearly hasn't.
Aug 7, 2019, 7:36 am
#170
Join Date: Apr 2009
Location: London, UK
Programs: BA Executive Club - Silver (OWS)
Posts: 768
As someone who does specialise in this field, Application, Data, and Process Integration, it is very easy to scale out robust systems to deal with all this..
The biggest key is having realable testing environments which mirror the actual production environment. The other key is monitoring so you proactively take actions before failur happens.
I was interested to see that the plan is to revert to point to point integration, if you have put in place a SIP system it makes much more sense to ensure it is robust and fit for purpose.
This means maintaining one access point for each system rather than a tangled web.
The biggest key is having realable testing environments which mirror the actual production environment. The other key is monitoring so you proactively take actions before failur happens.
I was interested to see that the plan is to revert to point to point integration, if you have put in place a SIP system it makes much more sense to ensure it is robust and fit for purpose.
This means maintaining one access point for each system rather than a tangled web.
Aug 7, 2019, 7:43 am
#171
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
Aug 7, 2019, 7:59 am
#173
Join Date: Jun 2014
Location: Surrey, UK
Programs: BAEC Gold / Oneworld Emerald
Posts: 69
Just arrived in the First Lounge, the terminal wasn’t as chaotic as I was expecting, and was through to the lounge in 5 minutes - HBO. The lounge agent stated the systems are back up now so hopefully some good news.
Aug 7, 2019, 8:06 am
#176
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,242
I’ve just had a chat with a lounge agent. Apparently the system is back but “a bit slow” so I guess there is some improvement. However what does it mean for later flights no one know.
Aug 7, 2019, 8:17 am
#178
Join Date: May 2011
Programs: VS Red, BA Bronze, IHG Platinum HH Diamond
Posts: 20
Will passengers start to think that BA is becoming one of the less reliable airlines? Repeated IT failures are not the hallmark of a reliable company.
Like taxis, I just need airlines to get me from A to B as advertised. I was caught in the data-loss issues BA had, and have been disrupted by this and previous IT issues. I must admit that I have now reached the stage of preferring the Virgin & Delta partnership for my travel needs and only fly BA where they are the most efficient option or to burn Avios.
FW
Like taxis, I just need airlines to get me from A to B as advertised. I was caught in the data-loss issues BA had, and have been disrupted by this and previous IT issues. I must admit that I have now reached the stage of preferring the Virgin & Delta partnership for my travel needs and only fly BA where they are the most efficient option or to burn Avios.
FW
Aug 7, 2019, 8:18 am
#179
Join Date: Oct 2017
Programs: Honors Diamond
Posts: 1,639
A reminder that BA's 2018 annual report identifies the following risk:
I hope investors and analysts starting increasing the pressure on the airline over this, as at the moment I would feel more confident booking a time critical short haul trip on U2 than on BA (for various reasons, one of which is the various IT meltdowns).
IT systems and IT infrastructure BA is dependent on IT systems for many of its key business processes. The failure of a critical system may cause significant disruption to operations and result in lost revenue. With the increased integration within our supply chain, we are dependent on the performance of our own suppliers’ IT infrastructure as well as those of other third parties e.g. airport baggage operators. System controls, disaster recovery and business continuity arrangements exist to mitigate the risk of a critical system failure. The Group continues to work with world class partners and is increasing resilience by implementing agreed plans which include investing in new technology, updates and a robust operating platform.
Aug 7, 2019, 8:21 am
#180
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554