Delay due to a needed software update
Aug 6, 2019, 6:27 am
#16
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
Posts: 1,114
I don't think it's an AIRAC cycle changeover day (i.e. the navigation database), so it sounds like it's something else.
Aug 6, 2019, 6:28 am
#17
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
Now 2:15 beyond scheduled departure. They have to shut down power and reboot the entire aircraft. It’s ok, though, because in response to a tweet BA responded that they see I have now departed. So apparently I’m imagining this entire episode.
Last edited by Blumie; Aug 6, 2019 at 6:45 am
Aug 6, 2019, 6:48 am
#20
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
It’s for the EC261 Update. A message should pop up on your mobiles (if number added to your booking).
”We apologise for the delay due to technical issues. We will pro-actively deposit the appropriate EC261 compensation into your bank account upon the doors opening at your destination”.
”We apologise for the delay due to technical issues. We will pro-actively deposit the appropriate EC261 compensation into your bank account upon the doors opening at your destination”.
Last edited by BAEC; Aug 6, 2019 at 6:53 am
Aug 6, 2019, 6:52 am
#22
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
Elsewhere in Airbus land: Airbus A350 software bug forces airlines to turn planes off and on every 149 hours
Some models of Airbus A350 airliners still need to be hard rebooted after exactly 149 hours, despite warnings from the EU Aviation Safety Agency (EASA) first issued two years ago.
In a mandatory airworthiness directive (AD) reissued earlier this week, EASA urged operators to turn their A350s off and on again to prevent "partial or total loss of some avionics systems or functions".
The revised AD, effective from tomorrow (26 July), exempts only those new A350-941s which have had modified software pre-loaded on the production line. For all other A350-941s, operators need to completely power the airliner down before it reaches 149 hours of continuous power-on time.
In a mandatory airworthiness directive (AD) reissued earlier this week, EASA urged operators to turn their A350s off and on again to prevent "partial or total loss of some avionics systems or functions".
The revised AD, effective from tomorrow (26 July), exempts only those new A350-941s which have had modified software pre-loaded on the production line. For all other A350-941s, operators need to completely power the airliner down before it reaches 149 hours of continuous power-on time.
Aug 6, 2019, 6:56 am
#24
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
It's not uncommon as most cockpits become 'glass.' I have a buddy with a TBM 850 - fastest single engine turboprop that can fly at 25,000 feet. We were set to fly, but his maps and GPS insight for the glass display were out of date. We had to do an update ... about 13 different datasets of maps, GPS and other info - Garmin stuff. The whole process took about 20 minutes - update, reboot, update, etc.
Aug 6, 2019, 7:05 am
#26
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
It's not uncommon as most cockpits become 'glass.' I have a buddy with a TBM 850 - fastest single engine turboprop that can fly at 25,000 feet. We were set to fly, but his maps and GPS insight for the glass display were out of date. We had to do an update ... about 13 different datasets of maps, GPS and other info - Garmin stuff. The whole process took about 20 minutes - update, reboot, update, etc.
Aug 6, 2019, 7:08 am
#27
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
Ding, ding, ding. We have a winner. I just spoke to the captain, who said it was a component swap that lead to the need for the software update, which then wouldn’t take. Three hours into our delay he said the engineers are “85% certain” they’ve got it sorted.
Aug 6, 2019, 7:25 am
#29
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Aircraft departed 3:05 late and is predicted to make up time in the air with a projected arrival at BOS at 16:21, which would be a delay of 2:46. No EC 261/2004 compensation if that sticks or improves.
Aug 6, 2019, 7:28 am
#30
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 891