PUCCI GALORE

For some reason it suddenly foist itself upon me. I persisted until it stopped giving me information (on changing flight day/time) and I got so exasperated that I switched back . Thank heavens one could. After the rubbish that the App has become, they really need to get their act together. Fast.

RB211

Mme. Pucci, I am sure you are aware of the incredible reactionary speed, tenacity and customer focus BAs IT department has displayed in the past, and continues to demonstrate to us all on a day to day basis. I am sure you will not be surprised to see that all the gripes and complaints, bugs and issues with both the website and the app (on all platforms) have been fixed the next time you try them.

rb211.

(Alternatively you may find that things are in exactly the same state when you and your hairbrush on your death bed in about 70 years time.)

vintagepilot

It is pants. I know (fortunately) that my flights have changed but there is now no red at all to indicate a change. It was poor before when you had to go into an individual booking before you would get any red warning text but now there is none.

Red text needs to appear in the list of bookings to prompt you to go into MMB and look at it.

T8191

The uselessness on the new MMB continues.

• Small red dot in MMB for LHR/PHX saying "Cancelled" when, in fact, it's still operating but due to equipment change (to A350-1000) we are re-seated in CW. However, it is impossible to access Seat Change.
• The "Your new itinerary" ignores the LHR/PHX sectors and instead displays the original JER/UK sectors ... unchanged from when they were booked.

Time to waste time calling BAEC at some point.

firstlight

it's horrible, how do we get back to the old version please?

megaloman

There's no way if you get the new "disruption resultion page". Once issues are resolved (aka you get rebooked and ticket re-issued), then you'll be able to access the new MMB, where you can (for now) switch back to the previous design.

vintagepilot

This is beginning to bug me now - the disruption resolution page gives very little information. I had a separate email to say that for operational reasons they have had to change my seats - and that I should log onto MMB to see my new seats - but you can't see the new seats until you accept the change. Without doing dummy bookings, or access to the likes of ExpertFlyer, you can't necessarily see which alternative flight you might want. So I don't know whether I want to accept the change because I can't see what seats are available.

For a CE cancellation/change there is not much in it. But for a LHR-JFK where there are several alternative flights, the seat re-assigment might well be more significant.

And although it says 'You can choose to accept, change or cancel your booking', the only buttons it provides are ACCEPT, CHANGE or VOUCHER, which is a bit deceptive. (I know you can go from the voucher page to a refund page - but only because I know)

corporate-wage-slave

My now rather considerable experience of this is that the Reaccom algorithm tends to get you something close to your original booking. So 3A on 787-8 will become 7A on 787-9, for example. At this stage aircraft are not exactly filled up well in advance. You can also call up, or ask someone to check for you in the Seating thread.

vintagepilot

Yes, I get that, although we were put into 6F&J on a fairly empty 789 - moved ourselves to 7A/B. It is just a labour-intensive option (again - like FTVs) rather than have it all solvable on the website - even LNER do better than that! *

* (Sometimes)

EDIflyer

Agree although the website has always been hopeless with bookings that involve a change in London too (rather than a direct point-to-point ex-LON) - I can't quite fathom why they don't see the benefit in investing a small amount in the IT to facilitate this. As well as being beneficial to their broader customer base it would massively reduce the strain on the call centre, surely precisely what is required at the time of irrops?!

alexwuk

has this been resolved? It's two years later and I can't seem to find a way to pull it up?

KARFA

Nope. Hopefully you can still get to old style MMB using the link at the top of the page and see it there?

BillyBleach

I was about to make a new thread on this.

Switching to the old design is literally the first thing I do when entering MMB.

I know BA have bigger fish to fry when it comes to IT.

But the product management side of me immediately is triggered by the website design and user experience, it tells me the designers probably have spent little time engaging with actualy users, and probably the company as a whole is disconnected from the customers needs/preferences of today.

greg5

It is like the 'flash navigation' the website I was the technical webmaster had. It was the 'cool' new technology at the time, but it wasn't very good, and was pretty annoying, but the web designers liked doing the coding I suppose. It is a problem you get when you leave things to folks that are used to doing 'print' design, and don't worry about functionality.

camdentown

Is not good 'print' design either. Its just plain awful!