Rubbish service from BA returns as usual
Jun 14, 2019, 1:00 am
#31
Join Date: Dec 2015
Location: UK
Programs: BAEC Silver, *A, Marriott
Posts: 181
This happened to me last year at an outstation, also on a 2 person booking and the hubby's booking was fine. This was on the return trip where the outbound was also fine. The gate agent had to call a supervisor, both were puzzled at what happened and they reinstated the reservation after 3 or 4 tries, and secured a seat, through some kind of over-ride that only the supervisor could do. They indicated that this was BA who had offloaded it, not them and seemed to give it a 'BA IT' kind of shrug so I assumed they had dealt with this before.
Jun 14, 2019, 2:03 am
#32
Join Date: Sep 2008
Posts: 7,875
It seems like it is. Nobody (at BA) cares
Jun 14, 2019, 3:00 am
#33
Join Date: Aug 2017
Programs: BA Gold
Posts: 90
Did you ring the contact centre to discuss changing to an alternative flight or an upgrade?
Contact centre staff often have to offload you, so the ticket is available to reprice, even if you do not go ahead with the change.
Contact centre staff often have to offload you, so the ticket is available to reprice, even if you do not go ahead with the change.
Jun 14, 2019, 4:27 am
#34
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,449
Thats clearly not the case by some staff that are regulars on this forum and the staff I have met have all been very good on my flights, I’ve rarely come across awful service on BA and I’m a stickler for great service, it’s something that catches my attention even if my not on the receiving end.
Jun 14, 2019, 4:28 am
#35
Original Poster
Join Date: Apr 2012
Location: UK despite the weather
Programs: BAEC at last back to Gold, Flying Blue, Red with the Bearded One, Accor, Finnair Plus Blue
Posts: 266
Jun 14, 2019, 5:54 am
#36
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Surely it is possible to track back to the specific individual agent who make the change? Aren’t res changes tagged with an ID?