Kiev and St. Petersburg suspensions - Customer Guidelines

Answer Id 7480 Updated 20/05/2019 12.21 PM (BST)
Summary
For commercial reasons, British Airways has announced the suspension of services between London Heathrow (LHR) and Kiev (KBP) and St. Petersburg (LED) from 4 October 2019.
The last date of operation for both Kiev and St. Petersburg will be 3 October 2019.

More information
Advice for agents
• Customers on these services will be cancelled with no alternative flight offered
• Please offer customers options from the Conditions of Carriage – Flight Cancellations
• We are in contact with interline partners for a possible involuntary rebooking guideline onto their services. These will be published as received. If your customer wishes to wait for a possible rebooking guideline then please place the PNR on hold

Customer Guidelines - LED suspension - Update 1 - 21May19 1045hrs (UK)Key Message
British Airways has announced the suspension of services between London Heathrow (LHR) and St. Petersburg (LED). The last date of operation for St. Petersburg will be 03rd October 2019. The following guidelinesare available to assist our ticketed customers booked to travel after these dates. Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Route affected London (LHR) – St. Petersburg (LED)
Tickets issued by 17 May 2019
Ticket travel dates 04 October 2019 onwards

Rebooking Allowance on BA
Rebook onto any British Airways operated service betweenLondon (LHR) and St. Petersburg (LED) or v.v. departing on or before 03 October 2019.

Rebook into the same class as original or the lowest class available in the same cabin.

Alternatively follow all rebooking or refund options from standard customer guidelines.

Rebooking Allowance on SAS (SK)
Rebook onto SAS (SK) services between Stockholm (ARN) or Copenhagen (CPH) and St. Petersburg (LED) or v.v. as close to the original travel date as possible but not earlier than 27 October 2019

Must rebook into the following booking classes:

Business – C/D/Z/I
Economy – E/M/H/Q/V/W/U/K/L/T/O/G/X/N

Then rebook a connecting British Airways operated service between Stockholm (ARN) or Copenhagen (CPH) and London (LON) or v.v. Rebook into the same class as original or if not available thelowest class in the same cabin

If a connecting British Airways service is not available you may rebook a SAS (SK) operated service betweenStockholm (ARN) or Copenhagen (CPH) and London (LON)or v.v. using the boking classes above

Must add: OS SK INVOL SK/BA AGREEMENT

Additional Information
Redemptions included

Rebooking Allowance on other airlines
We are in contact with several interline partners for a possible involuntary rebooking guideline onto their services. These will be published as received.

Origin/Destination/Stopover changes
Yes – As per standard customer guidelines

Refunds Allowed
Yes – As per standard customer guidelines

Available for Trade
Yes

Important Information

• One involuntary ticket change allowed, this includes any refund which once actioned is not reversible
• Do not rebook onto any other carrier unless allowed in the fare rules of the ticket OR until an involuntary rebooking option is published above
• Adherence to commercial policies/standard customer guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time